Google Nexus 5X
GETTING STARTED

First look – Google Nexus 5X

Let’s get started.

First of all, let’s make sure you have everything you need. Inside the box* you should find:

  • 1 x Nexus 5X
  • 1 x power adaptor
  • 1 x USB type-C cable
  • 1 x information pack
  • SIM tray removal tool

*some box contents may vary

We’ll guide you through startup and tell you a bit about your phone’s features.

Note: software updates happen frequently, so your phone may look a little different.

Tips & tricks

Start: insert the SIM card in your phone and charge up. Then power on and follow the screen prompts to set up your phone.

Note: certain apps and features may not be available in all countries.

Start

Put in the cards & power on

The Nexus 5X uses a nano SIM card.

SIM card tray location

The SIM card tray is on the top left side of the phone. The eject button is inside the small hole on the right side of the tray door.

Directions

Turn off your phone and find the small hole for the SIM card tray. Insert the SIM ejection tool that comes with the phone into the hole.

Push firmly but gently until the tray pops out.

Remove the tray and place the nano SIM card inside it.

Carefully reposition the tray in the slot and push it gently back into the phone.

Charge your phone fully and turn the power on.

Connect either end of the USB Type-C cable to the USB Type-C port on the bottom of the phone. Then connect the other end of the cable to the charger, and the charger to a power outlet.

To turn the phone on, press and hold the power button on the right side for a few seconds.

Tips

The Nexus 5X uses a USB Type-C port to charge, so other Android cables and chargers may not work with your device. We recommend using the charger that came with your Nexus.
If you want to use a USB Std-A charger that you already have, you’ll need to get a new cable—USB Type-C to USB Std-A. However, your device will charge slower than it would with a Type-C charger.
You can buy additional chargers and cables from the Google Store.
The best power source is the charger that came with your phone. Other sources, such as a laptop, may not charge as quickly.
You can use your phone while charging, but your phone will charge faster when you’re not using it.

Note

The battery can’t be removed. Don’t attempt to open the phone.
The charger varies by country or region.
The input voltage range between the wall outlet and this charger is AC 100V–240V, and the charger’s output voltage is DC 5V, 3A.
For best results, use the supplied charger and Type-C cable when charging your Nexus 5X.

Now, it’s time to turn your Nexus 5X on and move on to the Setup Wizard!
Turn on your phone. You may need to restart your phone in order to start getting cell service.

Accessibility Options

Android devices offer exceptional built-in accessibility options and third-party accessibility applications. RAZ Mobility has an extensive section dedicated to accessibility. Read more >>>

Power on & Sign in

Push the power button to turn it on, holding it in for a few seconds until you feel a vibration. The phone will turn on, displaying the setup wizard. Just follow the screen prompts to get started.

Set your language. If your language isn’t already set as the default, tap on the text above the yellow circle to choose a different language. Press the yellow circle to continue to the next step.

To connect to Wi-Fi you need to be in range of your wireless router. If you are in range of it, you should see the name of your router appear in the pst of Wi-Fi networks. Tap on it to continue, or press skip to ignore Wi-Fi.

Enter the wireless password when prompted. This may be shown on a sticker on your router, and is sometimes referred to as a WEP key, WPA key or wireless passphrase. Check your typing if you wish by tapping the Show password box, and when you are ready to proceed tap Connect.

If you’re switching from another Android phone to a new Nexus 5X, you can import data between handsets using NFC. If this is an entirely new handset, choose no, thanks and tap on the next button.

If you use Gmail™, you already have a Google™ account – if not, you can create an account during setup. Signing in to your Google account lets you access, sync and back up your stuff. See your Google apps, contacts, calendar, photos and more.

Tips and tricks

Wi-Fi network: for faster Internet access or to conserve mobile data use, swipe the status bar down with two fingers, then tap > Wi-Fi.
Accounts: to add, edit or delete accounts, swipe up > Settings > Accounts.
For help with your Google account, visit www.google.com/accounts.
Note: this phone supports apps and services that may use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details.

Quick start: Home screen & apps

The Home screen is what you see when you turn on your phone. From here you can explore apps and more.
Note: software updates happen frequently, so your screen may look a little different.

Get around on your device

These tips and tricks can help you get familiar with the basic features that you’re likely to use on your Android device.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.1.2 and up.

Get to know your Home screens

Your Home screens are what you see when you don’t have an app open.

Go to your Home screens from anywhere

To get back to your Home screens, tap Home .

Swipe between Home screens

You can have multiple Home screens. Swipe right or left to move between them.
Move between screens and apps
At the bottom of every screen, you’ll see 3 navigation options:

Back

Open the last screen you visited, even if it was in a different app. You can go back more than once, but when you reach the Home screen, that’s as far back as you can go.

Home

Open the center Home screen.

Overview

See recently viewed apps and browser tabs.
To open an app or tab, tap its image.
To exit an app or tab, swipe its image left or right.
To use sppt screen, touch and hold an image, and drag that image to the top of your screen.
To switch between your 2 most recent apps or tabs, double tap Overview .
In some apps, like games, these icons can go away when you’re not using them. To bring them back, tap the bottom of your device’s screen.

Search with your voice (“Ok Google” and your Google Assistant)

At the top of your Home screens, you’ll find Google Search. Search lets you search your phone or the Internet.
To type search terms, tap the Google icon.

To speak search terms, or to take an action by voice, say “Ok Google” or tap the Microphone .

Tips and tricks

Return: to return to the Home screen from any location, tap Home .
Pages: to add a page, drag an app to the right side of the screen until you see a white bar. You can add multiple pages. To see other pages of shortcuts and widgets (if available), swipe the Home screen left.
Settings: to quickly open common settings, swipe the status bar down with two fingers. To open more settings, tap .
Shortcuts: swipe up , touch and hold an app, then drag it to one of your Home screen pages.
Apps: to remove an app from a Home screen page, touch and hold the app, then drag it to Remove. (The app isn’t removed from your phone, just the Home screen.)
To uninstall apps from your Home screen, touch and hold the app, then drag it to Uninstall. (You can’t uninstall some apps.)

See & use notifications

Notifications alert you to things like new messages, calendar events, and alarms.
Some notifications show individually. Other notifications from a single app get bundled together.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.1.2 and up.

Where to find your notifications

Status bar icons

At the top of your screen, you’ll see your status bar.
• The icons on the left show you when you have new notifications.
• The icons on the right show you the status of things like your Wi-Fi connection and battery level.

Notifications shade

Swipe down on your screen

To read your notifications, swipe down from the top of your screen.

Swipe down on your fingerprint sensor

You can also read your notifications by swiping down on your fingerprint sensor. To turn this gesture on or off, open your device’s Settings app and tap Moves.
Icons at the top right of the screen tell you about phone status:

TUTORIALS

Google Assistant

Get started with the Google Assistant on your phone

You can find info and get things done with the help of your Google Assistant. Ask it questions and tell it to do things.

Languages you can use

  • On Android phones (except Pixel): The Google Assistant is available in U.S. English. Over time, it’ll become available in other English forms (U.K., CA, IN, and AU), German, French, Japanese, and Portuguese.
  • What you need

To use the Google Assistant, you’ll need a phone with:

  • Android 6.0 or higher
  • Google app 6.13 or higher
  • Google Play services
  • 1.5 GB of memory and 720p screen resolution
  • Phone’s language set to a language listed above

Turn the Google Assistant on or off

Turn on

  • Open the Google app .
  • At the top left of the Home screen, tap Menu    Settings.
  • UnderGoogle Assistant,” tap Settings Turn on.

Turn off

  • On your phone, touch & hold the Home button.
  • At the top right, tap More Settings Phone.
  • Turn off Google Assistant.

After you turn off the Google Assistant:

  • You can still search with your voice by saying “Ok Google”

Talk or type to your Google Assistant

Talk

  • On your phone, touch & hold the Home button or say “Ok Google.” (If you haven’t already, turn on “Ok Google”)
  • Ask a question or say a command.

Type

  • On your phone, touch & hold the Home button.
  • Tap Keyboard .
  • Enter a question or command Send .

Choose talk or type as your default

  • On your phone, touch & hold the Home button.
  • At the top right, tap More Settings Phone Preferred input.

Choose “Voice” or “Keyboard.”

What you can ask the Google Assistant on your phone

You can ask your Google Assistant for information and for help with everyday tasks.
Start a conversation

  • On your phone, touch & hold the Home button or say “Ok Google.”
  • To type instead of talk, tap Keyboard .

Examples of what you can ask


To get ideas, ask “What can you do?” Your Assistant can help you:
Get local info

  • Weather: What’s the weather today?
  • Food: Find pizza restaurants nearby.
  • Business hours: Is Walgreens still open?
  • Navigation: Navigate home.

Communicate

  • Calls: Call Mom. Call Bob on speaker phone. Make a video call.
  • SMS: Text Mike “See you at 5.”
  • Emails: Send an email.
  • WhatsApp: Send a WhatsApp message to Sam.

Plan your day

  • Alarms: Wake me up at 7 a.m.
  • Traffic: How’s the traffic to work?
  • Reminders: Remind me to do laundry when I get home. Remind me to call Mom every Sunday.
  • Flights: Is United flight 1463 on time?
  • Make reservations: Make a reservation for two at Cascal next week.

See photos & media

  • Photos: Show my pictures of the beach.
  • Music: Play some Jazz music. Next song.
  • YouTube: Watch a cute puppy video on YouTube.

Ask Google

  • Game updates: Who won the Warriors game?
  • Calculations: What’s 20% of 80?
  • Dictionary: What does “gregarious” mean?
  • Translations: How do I say “Nice to meet you” in French?
  • Search: Search for summer vacation ideas.
  • Image search: Find pictures of kittens.
  • Web answer: How do you remove wine stains from a rug?

Control your smart home

  • Lights: Dim the living room lights.
  • Thermostats: Set the heat to 70. Lower the temperature 2 degrees.

Get around your phone

  • Change settings: Turn on WiFi. Increase the volume. Decrease the brightness.
  • Control your phone: Turn on the flashlight.
  • Find things in your apps: Search for tablets on Amazon. Search for Kanye West on Twitter.

Have fun

  • Get to know your Assistant: Do you dream? What’s your favorite color?
  • Games: Let’s play a game. Give me a trivia question.

Entertainment: Tell me a joke. Tell me something interesting.

Control your settings

Check and change common settings

From the top of your screen, swipe down once with one finger to see the Quick Settings short bar, or with 2 fingers to see the full panel.

See all settings

Adjust settings for your network, sound, security, and more in your device’s Settings app . Open Quick Settings and tap Settings .

Manage settings for the Google app

On Pixel, Pixel XL, Nexus 5, Nexus 6, Nexus 5X, and Nexus 6P phones, touch and hold an empty space on your home screen and then tap Settings .

Quickly change common settings
Get to settings you use often — like brightness, airplane mode, and battery — from anywhere on your device with Quick Settings.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.1 and up.

Open Quick Settings
To see your short Quick Settings bar, swipe down once from the top of an unlocked screen.
To see your full Quick Settings panel:

  • If your phone is locked, swipe down once.
  • If your phone is unlocked, swipe down once with 2 fingers, or twice with one finger.
  • If your Quick Settings bar is open, tap the Down arrow .

Adjust settings or see status details
To turn a setting on or off, or to see its status:

  • Open Quick Settings.
  • Tap the setting. Settings are white when on, and dimmed when off.

To see more options for a setting:

  • Open Quick Settings.
  • Touch & hold the setting.

Add, remove, or move a setting
To add, delete, or change the order of your settings:

  • Open Quick Settings.
  • Tap Edit .
  • Touch and drag settings to where you want them.
    • To add a setting, drag it up from “Drag to add tiles.”
    • To remove a setting, drag it down to “Drag here to remove.”

Your first several settings tiles become your Quick Settings bar.

Recognize settings & shortcuts
In your Quick Settings panel, most settings show their names. Your Quick Settings bar and status bar show icons only.

Manage screen & display settings
You can change your screen’s brightness, font size, display size, rotation settings, and more.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.1.1 and up. Learn how to check your Android version.

Change display settings

  • Open your device’s Settings app .
  • Under “Device,” tap Display.
  • Tap the setting that you want to change.

Use screen brightness settings

  • Brightness level
    • To set your screen’s brightness, tap Brightness level and move the slider .
  • Adaptive brightness
      • To automatically fit your screen’s brightness to the light around you, use Adaptive brightness. Adaptive brightness is on by default. You can adjust your brightness level while adaptive brightness is on.
  • Night Light
    • To make it easier to look at your phone in dim light, you can reduce your screen’s blue color. You can set Night Light to turn on automatically from sunset to sunrise, or at other times.

Use display settings

Screen settings

  • Wallpaper
    • Choose from default wallpapers, live wallpapers, and your photos.
  • Sleep
    • Change how long it takes for your device’s screen to go black when you’re not using it.
  • Screen saver
    • Set up a screen saver to show photos, colorful backgrounds, and more when your device is charging or docked.
  • Ambient display
    • Set your device to show lock screen content when a notification comes.

Visibility settings

  • Font size
    • Change the font size your device shows.
  • Display size
    • Change the display size your device shows.
  • When device is rotated
    • Change how your screen shows what’s on the screen when you turn your device. (This option won’t show if you’ve turned off “Auto-rotate screen” in accessibility settings.)

Check or change app settings
You can see information about, and change settings for, the apps on your Android phone or tablet.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.0 and up.
Change app settings

  • Open your device’s Settings app .
  • Under “Device,” tap Apps.
  • Tap the desired app.
  • To edit a setting, tap it. Available settings vary by app.
    • Uninstall or disable
    • Storage
    • Data usage
    • Permissions
    • Notifications
    • Open by default
    • Battery
    • Memory

For more app settings, look inside each individual app for its settings menu.

Change app permissions, defaults & preferences

You can see a list of apps that have a certain setting, like permission to view your Calendar, instead of checking each app one-by-one.

  • Open your device’s Settings app .
  • Under “Device,” tap Apps.
  • At the top right, tap Settings .
  • To edit a setting, tap it. Available settings vary by device and Android version.
    • App permissions
    • Opening links
    • Assist & voice input
      • Assist app
      • Use text from screen
      • Use screenshot
    • Default apps
      • Home app
      • Browser app
      • Phone app
      • SMS app
    • Special access
      • Battery optimization
      • Device administrators: See or remove device administrators.
      • Do Not Disturb access
      • Draw over other apps: Control which apps can show on top of other apps you’re using.
      • VR helper services: Control which apps can access VR.
      • Modify system settings: Control which apps can change system settings.
      • Notification access
      • Premium SMS access: Control which apps can send SMS messages that may cost fees.
      • Unrestricted data access: Control which apps have unrestricted data access.

Usage access: Manage which apps have access to app-usage data on your device.

Ringtone & Call Settings

Change call settings
You can change your phone’s call ringtone, vibration settings, quick responses, and call history display.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.0 and up.
Change sound and vibration settings

  • Open the Phone app .
  • Tap More .
  • Tap Sounds and vibration.
    • To pick from available ringtones, tap Phone ringtone.
    • To make your phone vibrate when you get a call, tap Also vibrate for calls.
    • To hear sounds when you tap the dialpad, tap Dialpad tones.

Change caller name display
You can change how your callers’ names are formatted and listed.

  • Open the Phone app .
  • Tap More .
  • Tap Display options.
    • To pick how your phone sorts calls in your history, tap Sort by.
    • To pick how your phone shows contact names in your history, tap Name format.

Change text responses
When you can’t pick up a call, you can send an automatic text message instead. Here’s how to change your automatic text messages:

  • Open the Phone app .
  • Tap More Settings.
  • Tap Quick responses.
  • Tap a response from the list.
  • Edit the response.
  • Tap Ok.

Add or remove an account
You can add accounts to your Android phone or tablet. When you add an account, information associated with that account automatically syncs with your device. To get apps from the Google Play Store, you’ll need an account on your device.
If you’re using a device with multiple users, make sure to sign in as the right user before changing account information.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 7.0 and up.

Add an account to your device

  • Open your device’s Settings app .
  • Under “Personal,” tap Accounts  Add account.
  • Tap the type of account you want to add.
    • To add your Google Account, tap Google. When you sign in with a Google Account, the email, contacts, calendar events, and other data associated with that account automatically sync with your device.
    • To add a different personal account, tap Personal (IMAP) or Personal (POP3). You’d generally choose these if you use an email program like Microsoft Outlook or Apple Mail.
  • Follow the on-screen instructions.
  • If you’re adding accounts, you may need to enter your device’s pattern, PIN, or password for security.

Remove an account from your device
When you remove an account from your device, everything associated with that account is also deleted from your device. This includes email, contacts, and settings.

BLUETOOTH

Connect via Bluetooth
To connect to a Bluetooth device, first turn on your phone or tablet’s Bluetooth. Then, the first time you use a new Bluetooth device, pair it with your phone or tablet. After pairing, devices can connect with each other automatically.
Important: On a tablet that multiple people use, each person can change the overall Bluetooth settings.
Note: Android isn’t the same on all devices. These instructions are for devices running Android 5.0 and up.

Turn Bluetooth on or off

  • Open your device’s Settings app .
  • Under “Wireless & networks,” tap Bluetooth.
  • Tap the On/Off switch.

At the top of your screen, a Bluetooth icon  shows when Bluetooth is on.
Tip: To save battery, turn off Bluetooth when you’re not using it. Bluetooth is off in Airplane mode.
Pair & connect a Bluetooth device
Before you can connect to a Bluetooth device, you must pair your phone or tablet with it. After you pair your devices, they stay paired until you unpair them.
While Bluetooth settings is open, nearby devices can see phones and tablets running Android 5.0 and up.

Pair a Bluetooth device

  • Open your phone or tablet’s Settings app .
  • Under “Wireless & networks,” tap Bluetooth.
  • Make sure Bluetooth is turned on and your device is set to visible.
  • Your phone or tablet will scan for and display all available Bluetooth devices in range. If your Bluetooth device doesn’t show, tap More Refresh.
  • Tap the name of the Bluetooth device you want to pair with your phone or tablet.
  • Follow the on-screen steps.

Tip: If you need a passcode and don’t have it, try 0000 or 1234 (the most common passcodes).

Connect to a Bluetooth device
After pairing with a Bluetooth device, you can connect to it manually. For example, you can connect manually when you want to switch devices or reconnect after a device comes back in range.

  • Open your phone or tablet’s Settings app .
  • Under “Wireless & networks,” tap Bluetooth.
  • Make sure Bluetooth is turned on.
  • In the list of paired devices, tap a paired but unconnected device.

When your phone or tablet and the Bluetooth device are connected, the device shows as connected in the list

DEVICE

Insert or remove the SIM card

Directions

Turn off your phone and find the small hole for the SIM card tray. Insert the SIM ejection tool that comes with the phone into the hole.

Push firmly but gently until the tray pops out.

Remove the tray and place the nano SIM card inside it.

Carefully reposition the tray in the slot and push it gently back into the phone.

GET IN TOUCH

Get support by phone, chat, email or through video communication.

Our Support Team is available Monday - Saturday from 10AM to 7PM ET.

Live Chat

Initiate chat

Call

Give us a call

800-729-0083

Text Message

Send us a text message

800-729-0083

MAIL

RAZ Mobility

1934 Old Gallows Rd. Suite 350
Tysons Corner, VA 22182