Imagined emergencies and repetitive 911 calling is all too common for people with Alzheimer’s or dementia. The RAZ Memory Cell Phone Offers a solution called the RAZ Emergency Service. This Service directs emergency calls to an emergency dispatch agent rather than 911. The agent will know that the caller suffers from memory loss and will determine whether to contact 911 guided by this knowledge. Also, text messages will be sent to designated caregivers, providing caregivers the opportunity to cancel the emergency call so that 911 is not contacted.
The RAZ Emergency Service is managed through the caregiver online portal. The caregiver is able to input the user’s basic health information. This health information will be provided automatically to the emergency dispatcher during a call.
In addition, the caregiver will be able to designate up to three (3) emergency contacts who can receive text message alerts when the user places an emergency call. The text message will state that the emergency service has received an alarm from the user and that emergency contacts have been contacted. It will further ask “[w]ould you like us to contact emergency services?” The emergency contact(s) can interact with the emergency dispatcher via text message to determine whether emergency services should be contacted.
Here is an example of a call to the RAZ Emergency Service: The user taps the emergency button on the RAZ Memory Cell Phone. The phone asks the user to confirm that they wish to call the Emergency Service; the user taps “Yes”. The emergency dispatch agent answers the call and asks for the nature of the emergency. At the same time, text messages are sent to three (3) emergency contacts. The user explains that someone is trying to break into his house. The emergency dispatch agent relays this information by text message to the emergency contacts who instruct the emergency dispatch agent not to call 911 because their father actually lives in a secure senior living facility and frequently makes this exact claim in the middle of the night and that he gets confused. One of the emergency contacts volunteers that they will call someone at the senior living facility to visit him and calm him down. 911 emergency service is not contacted, and the emergency call is ended.
In the event of a real emergency, for example a heart attack, the emergency dispatcher can provide the user’s basic health information to 911 emergency service. The emergency dispatcher will also have access to the user’s location information through the Phone’s GPS, assuming that there is no interference with the GPS signal.
Annual subscription plan – $79.99 per year. NO activation fee (a $19.99 value).
To protect our company from liability, purchasers of the RAZ Emergency Service will need to waive their right to sue RAZ Mobility for reasons related to the performance of the Service. In order to dot all of the i’s and cross all of the t’s, you will also need to provide us with either a Power of Attorney or a court order establishing a Guardianship. One of these documents is necessary in order to establish that you have the authority to waive the user’s right to sue RAZ Mobility. We apologize for the inconvenience, but you have our litigious society to thank for this precaution. If you have any concerns, please call customer support at 800-729-0083.