RAZ Memory Cell Phone
Groundbreaking cell phone for seniors with dementia, cognitive decline, vision loss, or seniors who prefer an easy-to-use experience.
Winner of AARP Competition
Why it’s the best cell phone for seniors, including for dementia
Focus on ease of use
To place a call, the senior can simply tap & hold the contact’s picture. It’s equally easy to answer calls. There are no applications or difficult settings. No distractions and no confusion.
With everything your senior needs
The phone offers video calls, reminders, wireless charging, big buttons, an extra loud loudspeaker, it helps the senior remember to charge and much, much more!
Remote manage by caregivers
Remotely manage contacts, settings and other aspects of your senior’s RAZ Memory Cell Phone from your own smartphone, through the RAZ Care caregiver app.
Customize the experience based on needs and abilities
Every feature is optional since every senior is different! Give your senior access to the features you believe they can use safely and proficiently.
Key Features
Stay connected with video calls
See your loved one at any time with the RAZ Care app. Video calls can only be initiated by approved contacts.
Stay connected with video calls
See your loved one at any time with the RAZ Care app. Video calls can only be initiated by approved contacts.
Manage battery charging
A series of features help keep
your senior’s phone charged.
Features include the following: (i) the senior can receive a reminder to charge when the battery power is low; (ii) the senior can get visual and audible confirmation that the phone is charging; (iii) the caregiver can receive a text message alert when the battery power on the phone is low; (iv) the caregiver can check the current battery power and charging status at any time.
Block unwanted incoming calls
Eliminate phone scams and robocalls. Limit incoming calls to contacts and approved numbers only. This feature blocks any unwanted calls.
Block unwanted incoming calls
Eliminate phone scams and robocalls. Limit incoming calls to contacts and approved numbers only. This feature blocks any unwanted calls.
Loudspeaker mode & Auto-answer
Loudspeaker mode: all calls automatically go to the phone’s loudspeaker. Auto-answer: the phone can answer automatically after several rings and go to speakerphone, so you can check if your senior needs help.
Loudspeaker mode & Auto-answer
Loudspeaker mode: all calls automatically go to the phone’s loudspeaker. Auto-answer: the phone can answer automatically after several rings and go to speakerphone, so you can check if your senior needs help.
Set quiet hours and control repetitive calls
Quiet hours: set up times when your senior can’t call specified contacts. Control rep…
Set quiet hours and control repetitive calls
Quiet hours: set up times of the day when your senior can’t call specified contacts. Control repetitive calls: set a cap on how many times your senior can call a contact within a specified time period.
You can record an audio message that your senior will hear when they call during quiet hours or once the repetitive calls limit is reached. For example, the recording can say that you love them and they should call again in the morning.
Low Vision & Hand Tremor
A special mode with super-large, high-contrast buttons.
Ideal for people who experience hand tremors from Parkinson’s disease or stroke, or low vision from eye disease.
Set reminders for your senior
Choose dates and times to send reminders and create routines for your senior.
Set reminders for your senior
Choose dates and times to send reminders and create routines for your senior.
Reminders can be in the form of text or text & audio recordings. Select the date, time, and frequency. Manage their routine or send a simple one-time reminder. It’s up to you.
Wireless
charging
With the wireless charging set, the senior simply places the phone on the pad or stand. That’s it. Sold separately.
Wireless
charging
With the wireless charging set, the senior simply places the phone on the pad or stand. That’s it. Sold separately.
There’s much more!
Check the complete list of features and learn about everything the RAZ Memory Cell Phone can do for you and your senior.
Manage the phone through the RAZ Care caregiver app
From your own smartphone – iPhone or Android – manage all aspects of the RAZ Memory Cell Phone from afar. Add and edit contacts, manage all settings, and check phone status information, such as the phone location, signal strength, and battery power.
See a full list of the phone’s features here.
Freedom to select your wireless provider
Keep your existing cell phone number and provider or select almost any wireless provider, including Verizon, AT&T, T-Mobile, Mint Mobile, Affinity Cellular, Consumer Cellular, and Straight Talk in the U.S., and SaskTel, Bell, Telus and Rogers in Canada.
3 free months of wireless service
You can choose to receive 3 months of FREE service with your purchase. Only $20 per month thereafter.
Keep your senior safe
RAZ Emergency Service
Imagined emergencies and repetitive 911 calling is all too common for people with dementia. The RAZ Emergency Service is the solution!
Instead of dialing 911, emergency calls are routed to a private dispatch service, and text messages are sent to caregivers, allowing them to interact directly with a highly-trained agent to assess the nature of the emergency. The agent will contact 911 or cancel, as appropriate. Subscription required.
Step 1: The senior places an emergency call.
Step 2: The senior is asked to confirm or cancel the emergency call.
Step 3: An emergency dispatch agent answers the call.
Step 4: Emergency contacts will be notified by text message and can interact with the dispatch agent, including to cancel the alarm.
Step 5: In the meantime, the senior explains the emergency. The agent has access to information, such as the senior’s medical conditions.
Step 6: The agent will contact 911 if necessary and provide the senior’s medical condition(s), location, and more.RAZ Alert
Receive a text message alert when your senior calls 911. No subscription required.
Auto Answer
The Phone can answer automatically and go to the speakerphone. Ask if they need help.
WHAT OUR CUSTOMERS SAY
This phone is so much easier for my husband with dementia. I like that I can control his outgoing calls because he would call people in the middle of the night. He doesn’t sleep very well. But the ease of use for him is the best thing.
Joclair G.
This is a great phone as your parents get older and more confused with dementia and you as a caregiver are spending more and more time trying to help them. It is basic – and that’s the point. Less to get confused by.
Mike
Having a Mother with Dementia, the RAZ Mobility phone has been incredible. The combination of managing the phone from my device, the comfort it brings to my Mom and her ability to communicate with others, and the ease of adding it to our family’s AT&T plan has been nothing less than outstanding.
T. Zehner
This is a game changer for my husband who is diagnosed with Alzheimer’s! No more spam calls, no more struggling to read his contacts names. We find the wallet case is ideal, the phone is always on and ready to use. He used to constantly work with the buttons, constantly turning the phone off.
Engelie B.
This phone has been vital for my dad, who is in a nursing home and cannot dial a regular phone, and he remembers our faces more than our names. It is truly his lifeline. Being able to control it from four states away has been wonderful for me. And whenever there is a problem, customer service has been phenomenal.
Al K.
Great product. Easy to set up and manage. Easy for my aging parents to use. What a great idea for all seniors and those with mental discrepancies, reading issues, and Alzheimer’s.
Janay P.
The phone is a godsend – I am in California and my mother is in Canada – I tried 5 other phones to no avail. This is a phone that she can use and it has video so that I can see how she is doing. It alerts me when she has turned off the phone or the battery is low. Customer service is excellent! Buy one and support this amazing company and get peace of mind! At $349 it is a bargain.
Glen O.Specifications
General
- Operating System: Android 13
- Processor: Qualcomm Snapdragon 680
- Memory (RAM): 4GB
- Internal storage: 64GB
- Expandable storage: Up to 512GB with microSD card
- Battery size: 5,000mAh
- HAC rating: M3/T3
Connectivity
- The RAZ Memory Cell Phone is unlocked. It is compatible with all major wireless providers in the US and Canada.
- Cellular connectivity: 4G VoLTE
- 4G LTE Bands: 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 25 / 26 / 28 / 38 / 40 / 41 / 66 / 71
- SIM card: Nano-SIM
Design
- Display: 6.5 inches, 720×1600 pixels
- Dimensions: Height: 6.45”; Width: 2.95”; Depth: 0.326”
- Weight: 5.63oz.
- Ports: Type-C USB, 3.5mm audio
In the box
- Device: Smartphone
- Accessories: Wall charger, Type-C USB charger cable (length: 3ft.) and user guide
- FCC ID: IHDT56AN3
RAZ Club – A special club for caregivers
RAZ Mobility customers get exclusive access to the RAZ Club, offering discounts and privileges on AgeTech products and services designed to ease aging and caregiving.
Learn more
Project Donate
If your family is low income, you may qualify for a donated RAZ Memory Cell Phone. If you have a RAZ Memory Cell Phone that is no longer in use, you can donate it to help another family. For more details, call 800-729-0083.
Free Protection Plan
If your RAZ Memory Cell Phone is seriously damaged within the first 12 months due to accidental drops or water damage, we will replace it for $175. This offer is valid if you purchased a protective case with your original phone.
FAQ
Still have questions? Take a look at our frequently asked questions here. You can use the search bar to find your answer.
Video tutorials
Check out the short tutorials that show how easy it is to set up, manage and use the RAZ Memory Cell Phone. They are available here.
All Features
- Remotely manage contacts, settings and other aspects of your senior’s phone from your own smartphone through the RAZ Care app.
- Reminders can be set to appear on your senior’s phone at predetermined dates, times, and frequency.
- Quiet hours prevents your senior with dementia from calling specified contacts during certain hours of the day, such as in the middle of the night.
- Limit repetitive calls. Set a limit for the number of calls your senior can make to a contact within a specified time period. Reduce excessive calling while keeping emergency calls available.
- Availability status for video calls is displayed on the RAZ Care app to show whether your senior is available to receive video calls.
- Voicemail access is optional and can be displayed on the home screen.
- Month, day of the week, and date can be presented in the phone’s status bar.
- In-call keypad can be shown automatically when the user calls a toll-free or any other number.
- Call history can be viewed through the RAZ Care app.
- Missed-calls indicator notifies the senior of a missed call with a pink dot next to the contact icon.
- Long-lasting battery guarantees that your senior stays connected for as long as possible between charges.
- Hear name of caller when there’s an incoming call.
- Change ringtone and ringtone volume to fit your senior’s preferences and needs.
- Free updates: get the latest features and improvements for free.
- Loneliness alerts help reduce loneliness and inform you when your senior does not participate in the desired number of calls.
- One-touch dialing allows seniors to place calls by simply tapping a picture.
- User can’t access settings. You, the caregiver, manage the settings from your own phone.
- Press & hold buttons is an intuitive method that prevents unwanted outgoing calls.
- Different call activation methods allow you to adapt the touchscreen to your senior’s ability and needs.
- Automatic speaker mode: all calls automatically go to the phone’s loudspeaker, with a volume of up to 126.5dB.
- Call confirmation screen helps to avoid accidental dials. It will appear after a contact is tapped, asking the senior to confirm that they really want to call the contact.
- Low vision & hand tremor mode makes everything much larger for users with low vision or hand tremors. You can also adjust the color scheme for better contrast.
- Volume rocker is disabled to ensure the volume is always set to maximum.
- Large display shows six large pictures of contacts and an optional emergency button on a 6.5″ display.
- Large picture buttons for contacts allow your senior to easily find and reach their loved ones on the phone’s home screen.
- Auto-lock makes the screen go dark after 2 minutes of inactivity, and wake up with movement.
- Always-on feature ensures that the phone is always ready to use. It will never fall asleep and lock.
- Keypad can be made available, allowing the senior to dial numbers manually, instead of picture dialing.
- Auto-answer make the phone answer automatically after a few rings and go to speakerphone, so you can check if your senior needs help. The senior doesn’t need to press the Answer button.
- Power button can be disabled to ensure that the phone is always on and that the user does not inadvertently turn off the phone.
- Change background color to improve color contrast.
- Block unwanted incoming calls from non-contacts to prevent scams and robocalls.
- Contact allow list: create a list of people who can call your senior even if you have blocked calls from non-contacts.
- Location tracking provides the phone’s location.
- On or off phone status allows you to check whether the phone is on or off.
- Monitor signal strength to ckeck whether your senior has connectivity.
- Three emergency calling options: 1) emergency button on the home screen, 2) add emergency services as a contact, or 3) manually dial 911 with the keypad.
- RAZ Emergency Service is designed to eliminate repetitive 911 calling, by routing calls to a private dispatch service. Caregivers are notified of emergency calls by text message. Learn more.
- RAZ Alert sends you a text message when the senior calls 911.
- Block the senior from making calls. The phone can be set up to receive calls only. The senior can still contact emergency services.
- Video calling: video call your senior through the RAZ Care app. Only approved contacts can place video calls.
- Phone calls are an easy way for your senior to stay connected with family and friends.
- Wireless charging allows seniors with dexterity or vision challenges to charge their phone more easily. Simply place the phone on the charger. Sold separately.
- Charging reminders when the battery is low help your senior keep their phone charged.
- Announcement that phone is charging as soon as the senior plugs in the charging cable or places the phone on the wireless charger.
- Check battery power and charging status on your own smartphone through the RAZ Care app.
- Low battery text alert lets you know when battery is below a predetermined threshold.