Sesame Support
GETTING STARTED

To help you get started, we’ve composed a list of recommendations for first time use. Please follow these tips, watch our video tutorials and check out our FAQ.

1

FIRST TIME WIZARD

The first time you use the device, an instructional app will walk you through the basics of using the Touch-Free interface.

2

POSITIONING

Position the phone so that it is facing the user, on a sturdy mount, approximately 15-25″ (40-60cm) from the user.

3

LIGHTING

Since the camera is used to track the user, it is best to use the Sesame Phone in a well-lit room, without direct light sources in the background.

4

OPEN SESAME!

When the phone is powered on (requires assistance), starting to use it is just a matter of saying Open Sesame!

5

SETTINGS

You can access the Sesame Settings through the apps menu. You can adjust the amount of head movement required, dwell times, cursor size, and many other aspects.

6

ANDROID

Beyond it being Touch-Free, the Sesame Phone is a standard Android phone. For information on common tasks using an Android, please see this link.

TUTORIALS

HANDLING ORIENTATIONS

PROPER DEVICE PLACEMENT

PLACING A CALL

LOCKING THE POINTER

AUTO CLICK MODES

CLICK TYPES

STARTING SESAME

SETTINGS

GENERAL USE

FAQ

Sesame

Yes. Since Android 6 was released, Google decided to allow each app to request its own permissions, depending on what the specific app requires. Given that Sesame uses the device’s microphone, camera, and many other aspects of the device – Android needs (just one time) to receive the user’s permission.

First, make sure that the room has enough light, and that there is no glare. A glare can also be caused by glasses, so if the user wears glasses, try asking them to remove them just during the sync process. Also, make sure that there is enough contrast. For example, if the person is pale, wearing a white shirt and the wall is white behind them, it might be difficult for Sesame to find them. Ask them to put on a dark-colored hat, or to put on a scarf – something that will add contrast. Make sure that the phone is mounted in front of the person’s face and that their face fits in the circle that you’ll find on the third page of the Sesame Tutorial (First Time Wizard). In general, about one to 1.5 feet from the user’s face is a good distance.

First, try re-calibrating sensitivity and manually adjusting the horizontal and vertical sensitivity (based on what exactly you find difficult).
Absolute works like a mouse and this is the default option. The cursor moves as one’s head moves (and the speed of the movement depends on the sensitivity). Adaptive works like a joystick, so that the user only needs to move his/her head slightly in the direction that they wish for the cursor to move, and back to the center when they want to movement to stop. Moderate is an option that was initially developed for users with CP. The cursor only moves on the vertical and horizontal axis – which means that it takes getting used to. This option also allows a free-range of space where Sesame will ignore the user’s movement (allowing users with uncontrolled movements the option to still use Sesame).

The first major characteristic of Moderate is the general idea of having an adjustable area where Sesame will ignore movement. The other major difference between Adaptive and Moderate is that Moderate only operates on the X-Y axis. This means that in order to move the cursor to the top right corner of the screen, for example – the user will need to move the cursor to the right and upwards in separate movements.
To begin setting up Moderate, in Sesame Settings under the Pointer tab, have the user automatically calibrate sensitivity (to make sure that Sesame’s general sensitivity is accurate). Then, under the General tab, select “Show Face Location.” Increase the opacity slightly so that the user will be able to see the location of his/her face in the middle of the screen (during setup). Now, under the “Pointer tab,” choose Moderate under Pointer Control. Now, you will be able to adjust “Free Horizontal Movement” and “Free Vertical Movement” based on how much uncontrolled movement the user has. The percentage chosen is the percentage if the screen that Sesame will ignore when the user moves. With “Show Face Location” still selected, you will not only see the center box (showing unrecognized movement), you will also see red boxes on the edges of the screen (these show when the user’s face has left the ignored box, as well as which direction the cursor is moving). Additionally, the “ Pointer Speed” option can be adjusted based on how fast the user wants the cursor to move once the cursor leaves the ignored area.
For users with limited cognitive ability, there is an option to “Alert When Hitting Borders” which also lets the user know when they have moved their head too much. Once all of the above settings have been set, turn off “Show Face Location.”

Sesame works in both portrait and landscape mode. However, there are a few things to keep in mind.
There are certain apps, like Angry Birds for example, that only work in landscape mode (this is due to the app, not due to Sesame). This means that the screen will turn automatically when you try to open the app. If Sesame is already running, you will receive an error message and Sesame will stop. You’ll need to re-open Sesame while the device is in landscape mode. Rule of thumb: Sesame needs to start in the mode that you wish to use the device. Therefore, if you know you want to use the device in landscape, first turn the device into landscape mode, and then open Sesame. Similarly, there are apps that will only work in portrait mode (like the Sesame Tutorial, for example).

You will want to reposition Sesame. You can do this by either saying “Sesame Reposition” or by scrolling down from the top of the phone’s option menu – there you will see the option to Reposition. If this happens often, try putting the device closer to the user.

Please check to make sure that there is no glare from either lighting or glasses. Are you in a room where the light keeps changing? Try changing your location and/or the lighting in the room. Also, please make sure that you are using a sturdy mount that keeps the device very still.

First, make sure to properly set up OK Google by performing the following steps:
-Go into the phone’s regular settings
-Select “Google Settings”
-Select “Search”
-Select “Voice”
-Select “OK Google Detection”
-Select “Say OK Google at any time.”
-Lastly, you’ll need to teach the Google Assistant to recognize your voice.
-If it’s still not working, charge your device fully and try using OK Google while connected to a power source.
-If “OK Google” is still not recognized from a closed screen (or if saying OK Google is difficult for you), we ask that you go into Sesame Settings -> General -> Enable Open Sesame from a closed screen. Now, you’ll be able to use the command “Open Sesame” from a closed screen, in order to start the Sesame service.

*If you are using a Samsung device, try turning off S Voice (sometimes the two services conflict.

-Make sure to properly set up OK Google by performing the following steps:
-Go into the phone’s regular settings
-Select “Google Settings”
-Select “Search”
-Select “Voice”
-Select “OK Google Detection”
-Select “Say OK Google at any time.”
-Lastly, you’ll need to teach the Google Assistant to recognize your voice.

Go into Sesame Settings -> General -> Flip Camera Preview. Please choose this option.

In addition to enlarging the pointer size, you can also change the color of the pointer. Sesame Settings-> Pointer Tab -> Pointer Color

Go to Sesame Settings -> General -> Advanced Settings -> Start Sesame service on device startup (make sure that this option is selected).

Go into Sesame Settings -> General -> Flip Camera Preview. Please choose this option.

You can enlarge the size if the Sesame cursor by going into Sesame Settings -> Pointer Tab -> Pointer Size

In addition to enlarging the pointer size, you can also change the color of the pointer. Sesame Settings-> Pointer Tab -> Pointer Color

Go to Sesame Settings -> General -> Lock mouse pointer when starting or receiving a call. Please make sure that this option is selected.

Go to Sesame Settings -> General -> Advanced Settings -> Start Sesame service on device startup (make sure that this option is selected).

Go to Settings -> General -> Automatically turn on speaker when starting or receiving a call (Please make sure that this option is selected).

Go to Settings -> General -> Automatically answer incoming calls -> choose whether you want to automatically answer calls from everyone, or just contacts. Also, choose if you want to automatically answer always, or only when using Bluetooth/Headset.

With our latest Sesame version, you can call people with OK Google. As long as OK Google is set up properly, you can use the service to say for example, “OK Google, __________ [insert one of the names store in your Contacts]”

Go into Sesame Settings – > General -> Advanced Settings, and choose “Stop Sesame Service.” After one minute, choose “Start Sesame Service.” Now, try opening Sesame either manually or with voice.

We do have an option for locking the cursor, which can be either done with head movement, or by voice command. Move your head all the way to the right-hand side of the screen in order to lock the cursor. When locked, the device will have a circle at the bottom of the screen. To unlock the cursor, move your head in a full circle, until all the dots are green. With voice commands, say “OK Google – Lock Pointer,” and “OK Google – Unlock Pointer.” In order to use the voice command, you’ll need to make sure that OK Google is set up properly.

On Sesame Connect devices, the menu will disappear after pressing the red “Cancel” button.

Yes, OK Google will recognize the user’s voice (as long as it is configured correctly), and the phone does not need to be mounted in order for it to hear the user. If OK Google does not work from a closed screen on your phone, please make sure to activate “Open Sesame.” It is best that the user keeps the phone charged during the night, especially if he/she wants this option available for night emergencies.

The Selfie Button can be found in Sesame’s Control Panel, on the bottom of the box. You will only be able to take a selfie if Sesame is running. If it’s the first time you’re using the Selfie feature, you may receive a message asking you if you’d like to open pictures with Google Photos or with your phone’s Gallery. Please choose the Google Photos option. After taking a selfie, click the share option on the bottom left hand side of the screen, which will then allow you to send the picture in an email, Facebook, WhatsApp, etc.

Go into Sesame Settings -> Pointer -> Pointer Lock Type -> Choose Linear. Now unlocking will be possible by simply moving your head all the way to the left or right.

Sesame Connect

– Check that the phone’s Bluetooth connection is on
– Make sure that the correct device is selected in the Bluetooth menu (that device is paired/connected)
– Make sure that the joystick is not connected to another Bluetooth device
– If the cursor does not reappear, contact the RAZ Mobility customer support call center

– Yes, there are voice commands for accepting/declining phone calls, as well as hanging up phone calls.  The specific commands are: Sesame Answer, Sesame Dismiss, and Sesame End Call

At the moment, we do not offer voice commands for calling out using Sesame Connect.  However, we do offer the option to answer/dismiss calls, as well as to end calls with voice.  We recommend first using Sesame tracking to make calls – it’s easiest to have contacts saved in “Favorites” and then their numbers are easily accessible.  In order to call out with voice, many users use Sesame together with OK Google.

When the Action Selection Menu opens, press the red X button and keep the cursor still.  The menu will disappear for the amount of time you wish (Settings -> Pointer -> Pointer Fade Out Time)

In addition to enlarging the pointer size, you can also change the color of the pointer.  Sesame Settings-> Pointer Tab -> Pointer Color

Go to Settings -> General -> Automatically turn on speaker when starting or receiving a call (Please make sure that this option is selected).

The speed that the pointer moves with your joystick/mouse movement

The amount of time it takes for the timer to start when the pointer stops.  If someone’s hand shakes, we recommend increasing the Timer Threshold number.

The amount of time it takes for the option menu to open when the pointer stops

The amount of time it takes for the click/swipe action to take place

The amount of time it takes for the pointer to disappear after an action (click, swipe, cancel).

Built for user comfort, choose between a range of sizes

Built for user comfort, choose between 7 colors

Built for user comfort, choose between 7 colors

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