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RAZ MOBILITY LLC PRIVACY POLICY

Last Updated: June 7, 2024

This privacy policy explains what personal and sensitive personal information we collect, our purposes for using it, how we sell or share it and how to opt out, and how long we keep it.  This privacy policy applies to Raz Mobility LLC and to our controlled affiliates and subsidiaries (“Raz Mobility”). References to our “products and services” in this privacy policy include the RAZ Memory Cell Phone, RAZ Care App, services we provide in connection with the RAZ Memory Cell Phone and RAZ Care App, websites that link to or display this privacy policy, and other products and services that reference this privacy policy. This privacy policy does not apply to any services that display or reference a different privacy policy, including third-party services that you may sign up for, access, or use in connection with the RAZ Memory Care Phone or RAZ Care App.

TABLE OF CONTENTS

 

PERSONAL INFORMATION WE COLLECT 

The personal information we collect depends on how you interact with us, the products and services you use, and the choices you make.

We collect information about you from different sources and in various ways when you use our products and services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.

Information you provide directly. We collect personal information you provide to us, including for RAZ Memory Cell Phone and RAZ Care App users. For example:

  • Identifiers, such as names, usernames, email addresses, shipping and billing addresses, and phone numbers of users and contacts (“contact information”); and phone SIM card numbers and device identifiers (like IMEI) (“phone identifiers”).
  • Other personal information, like payment information including the credit or debit card number and details you use in connection with the products and services (“payment information”), other information associated with your RAZ Memory Cell Phone and RAZ Care App users such city and state, and information you provide in response to surveys (“demographic data”), photographs (“photos”), and other information provided in accounts and profiles such as for RAZ Memory Cell Phone and RAZ Care App users like information about where a user resides, power of attorney information, or other notes (“profile information”). 
  • Protected classifications, such as information about medical conditions or disabilities of RAZ Memory Cell Phone users.
  • Commercial information, such as about the products and services you purchase and use; and phone plan, service status (active or note), activation and deactivation dates, balances due (if any), and protection plan details (“phone service details”).
  • Internet and network activity, such as browsing history and search history on our websites and mobile applications.  
  • Geolocation data, such as general location information you provide to us.
  • Audio and electronic information, such as in connection with your use of our products and services, and call recordings and communications you share with us and our customer service team.
  • Sensitive Personal Information.
    • Account access information, such as usernames or account numbers in combination with passwords, security or access codes, or other credentials that allows access to accounts for our products and services.
    • Health data, such as health information you provide for the RAZ Emergency Service (e.g., about a RAZ Memory Cell Phone user).

Information we collect automatically. When you use our products and services, we collect some information automatically. For example:

  • Identifiers. When you visit our websites or use one of our mobile applications, our web servers automatically log your IP address and information about your device, including device identifiers (such as MAC address), device type, and your device’s operating system, browser, and other software including type, version, language, settings, and configuration; and as further described in the “Cookies, Web Beacons, and Other Technologies” section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data from the devices you use in connection with our websites and online services (collectively, “device information”).
  • Commercial information, such as about activity, use of, status, and settings for our products and services; the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website; and call and communication records and history for the RAZ Memory Cell Phone.
  • Internet and network activity, such as about how you use our websites and mobile applications, and information regarding your use of and interaction with our product and services or digital advertisements.
  • Geolocation data at a general level that we estimate or infer from the use of our products and services.
  • Sensitive Personal Information 
    • Geolocation data. We collect precise geolocation data of our devices like the RAZ Memory Cell Phone.
    • Contents of communications, such as audio recordings and reminders that RAZ Care App users may set up for the RAZ Memory Cell Phone user.

Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). 

Information we obtain from third-party sources. We also obtain the types of information described above from third parties. These third-party sources include, for example:

  • RAZ Care App users. Raz Care App users may provide personal information of the user(s) of the RAZ Memory Cell Phone that the Raz Care App is associated with.  
  • Third-party partners. Third-party applications and services, including third party services or subscriptions you choose to connect with our products and services.
  • Wireless carriers, who may provide information such as contact information, phone identifiers, or phone service details associated with the Raz Memory Cell Phone.
  • Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
  • Service providers. Third parties that collect or provide data in connection with work they do on our behalf.
  • Publicly available sources. Public sources of information such as government records.

When you are asked to provide personal information, you may decline. If you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.

 

COOKIES, WEB BEACONS, AND OTHER TECHNOLOGIES 

We, our service providers, and third parties, use cookies, web beacons, and other technologies (collectively, “Technologies”) to collect personal information and other data, including identifiers, device information, commercial information, Internet and network activity, and geolocation data. 

What are cookies, web beacons, and other technologies? 

Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server.

Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them.

Other technologies that may operate similarly to cookies or web beacons may be used to collect information about you or your device when using our services.

How do we, our service providers, and third parties use Technologies?

We, our service providers, and third parties use Technologies on our website and services to collect personal information. Personal information about your online activities may also be collected over time and across different websites or online services.

We and our service providers use personal information collected from Technologies for a variety of purposes, such as to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the website or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and for other business and operational purposes. We and our service providers may also disclose the personal information we collect or infer with others to assist with these purposes.

Companies acting as third parties (“Third-Party Partners”) use personal information collected from Technologies for our purposes and other purposes. We work with these Third-Party Partners for a variety of purposes, including analytics, personalization, fraud, security, and interest-based advertising. These Third-Party Partners may use and combine this data across multiple sites for their own and third party purposes.  For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners. Some of the data disclosures to these Third-Party Partners may be considered a “sale” or “sharing” of personal information as defined under certain U.S. state laws. Please see the “Choice and Control of Personal Information” and “Do Not Sell or Share My Personal Information” sections below for more details. 

What controls are available? 

There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the “Choice and Control of Personal Information” section below for details. 

 

OUR USE OF PERSONAL INFORMATION

We use the personal information we collect for purposes described in this privacy policy or as otherwise disclosed to you. For example, we use personal information for the following purposes:

Purposes of Use

Categories of Personal information

Product and service delivery. To provide and deliver our products and services, including allowing the RAZ Care App users to manage the RAZ Memory Cell Phone, troubleshooting, improving, and personalizing our products and services.

Identifiers (contact information, phone identifiers, and device information), other personal information (payment information, commercial information, Internet and network activity, demographic data, photos, and profile information), protected classifications, commercial information (phone service details), Internet and network activity, geolocation data, audio and electronic information, and inferences.


Sensitive Information: account access information, contents of communications, and health data.

Business operations. To operate our business, such as billing, accounting, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, and meeting our legal obligations.

Identifiers (contact information, phone identifiers, and device information), other personal information (payment information, commercial information, Internet and network activity, demographic data, photos, and profile information), protected classifications, commercial information (phone service details), Internet and network activity, geolocation data, audio and electronic information, and inferences.


Sensitive Information: account access information, and health data.

Product improvement, development, and research. To develop new services or features, and conduct research.

Identifiers (contact information, phone identifiers, and device information), other personal information (payment information, commercial information, Internet and network activity, demographic data, photos, and profile information), protected classifications, commercial information (phone service details), Internet and network activity, geolocation data, audio and electronic information, and inferences.


Sensitive Information: account access information, contents of communications, and health data.

Personalization. To understand you and your preferences to enhance your experience and enjoyment using our products and services.

Identifiers (contact information, phone identifiers, and device information), other personal information (commercial information, Internet and network activity, demographic data, photos, and profile information), protected classifications, commercial information (phone service details), Internet and network activity, geolocation data, and inferences.


Sensitive Information: account access information.

Customer support. To provide customer support and respond to your questions.

Identifiers (contact information, phone identifiers, and device information), other personal information (payment information, commercial information, Internet and network activity, demographic data, photos, and profile information), protected classifications, commercial information (phone service details), Internet and network activity, geolocation data, audio and electronic information, and inferences.


Sensitive Information: account access information, contents of communications, and health data.

Communications. To send you information, including confirmations, billing information, technical notices, updates, security alerts, and support and administrative messages.

Identifiers (contact information, phone identifiers, and device information), other personal information (payment information, commercial information, photos, and profile information), Internet and network activity and geolocation data.


Sensitive Information: account access information.

Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners (see the “Choice and Control” section of this privacy policy for information about how to change your preferences for promotional communications).

Identifiers (contact information, phone identifiers, and device information), other personal information (commercial information, Internet and network activity, and profile information), Internet and network activity, and inferences.



Advertising. To display advertising to you (see the “Choice and Control” section of this privacy policy for information about available options).

Identifiers (contact information, phone identifiers, and device information), other personal information (Internet and network activity, demographic data, and profile information) Internet and network activity, geolocation data, and inferences.



We combine data we collect from different sources for these purposes, and to give you a more relevant experience.  

 

OUR DISCLOSURE OF PERSONAL INFORMATION 

We disclose personal information with your consent or as we determine necessary to complete your transactions or provide the products or services you or RAZ Care App users have requested or authorized. In addition, we disclose each of the categories of personal information described in the Personal Information We Collect section above, to the types of third parties described below, for the following business purposes:

  • RAZ Care App users.  All of the categories of personal information described in the Personal Information We Collect section above, including personal information associated with the use and user(s) of the RAZ Memory Cell Phone, is accessible and disclosed to the user(s) of the associated RAZ Care App.  
  • Public.  We disclose names and other information you provide with reviews of our products and services, such as when you post a review on our website.
  • Service providers. We provide personal information to vendors or agents working on our behalf for the purposes described in this privacy policy. We also let them collect personal information directly from you or via the use of Technologies.
  • Payment processors or others. When you provide payment data, for example to make a purchase, we will disclose payment and transactional data to payment processors and other entities as necessary for payment processing, fraud prevention, analytics, or other types of financial services.
  • Affiliates. We enable access to personal information across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our products and services and operate our business.
  • Corporate transactions. We may disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
  • Legal and law enforcement. We will access, disclose, and preserve personal information when we believe doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement, national security, or other government agencies.
  • Security, safety, and protecting rights. We will disclose personal information if we believe it is necessary to: report a medical or other emergency (e.g., in connection with the RAZ Emergency Service); protect our customers and others; operate and maintain the security of our products and services; or protect our or third parties’ rights or property, including by enforcing our agreements, terms, and policies.

Personal information is also disclosed to Third-Party Partners as further described in the Cookies, Web Beacons, and Other Technologies section above.

Some of the data disclosures described in this section may be considered a “sale” or “sharing” of personal information as defined under the laws of California and other U.S. states. Please see the “Choice and Control of Personal Information” section below for more details.

We may provide links or references to services provided by third parties whose privacy practices differ from ours. If you visit or use those services, or provide personal information to any of those third parties, their privacy policies will apply to any data shared with or collected by them.

We may disclose de-identified or aggregated information where it is not prohibited by applicable law, and we take commercially reasonable steps to maintain it in this form and to require recipients of it to do the same.

 

CHOICE AND CONTROL OF PERSONAL INFORMATION

We provide you with options and choices for how we use personal information, as described further in this section. In some jurisdictions, these options and choices may be enforceable as rights under applicable law.

Access, confirm processing, to know, portability, correction, and deletion. If you wish to access, confirm our processing of, know what, obtain a copy of (including for porting or transferring), correct inaccurate, or delete, personal information about you that we hold, you can do so through the RAZ Care app. If you are unable to access, confirm processing, know, port, correct, or delete certain personal information we have via the means described above, you can send us a request by using contact methods described at the bottom of this privacy policy. 

Promotional email preferences. You can choose whether to receive promotional emails from us. If you receive promotional email from us and would like to stop, you can do so by following the directions in that message or by contacting us as described in the “Contact Us” section below. If you make a request to opt-out of promotional emails we may still send certain informational communications and product or service-related communications.

Do Not Sell or Share My Personal Information. Some laws define “sell” and “share” very broadly, and some of our data sharing described in this privacy policy may be considered a “sale” or “sharing” under those definitions. In particular, Third-Party Partners may collect identifiers, device information, commercial information, Internet and network activity, and geolocation data through our website and services, including as further described in the Cookies, Web Beacons, and Other Technologies section above.

If you do not wish for us to “sell” personal information, or “share” personal information for targeted advertising purposes, you can make your request to opt-out by sending an email to privacy@razmobility.com or calling 1-800-729-0083, and by following the instructions below for opting out of having personal information we collect from you used for targeted advertising. You should take both of these actions when making your request so that it can be honored both for personal information we collect about you, and for personal information that is collected automatically (such as via Technologies).  

If you opt-out using these choices, we will take steps to stop disclosing personal information in ways that are considered a “sale” or “sharing” (for targeted advertising) for which opt-out rights are required under applicable law. However, we will continue to disclose personal information to service providers and others as allowed by applicable law. We do not knowingly sell or share personal information of minors under 16 years of age.

Targeted advertising. To opt-out from having personal information we collect from you in connection with our website used for targeted advertising, you can use the: 

  • Cookie banner controls available through our website to decline advertising-related Technologies on our website may honor; or
  • Global Privacy Control (“GPC”) setting in a web browser or browser extension, which advertising-related Technologies on our website may honor. Web browsers and browser extensions that support the GPC setting may send a signal to the websites you visit indicating your choice to opt-out from “sales” of personal information and/or targeted advertising. When we detect such a signal, we will make reasonable efforts to respect your choices as communicated by the GPC signal where it is recognized by applicable law as a valid opt-out preference signal.

Other options may also be available to help reduce targeted advertising, but may not prevent having personal information we, and the Third-Party Partners we work with, collect from you being used for targeted advertising. These options include:

  • Industry opt-out tools. These include the NAI (http://optout.networkadvertising.org), DAA (http://optout.aboutads.info/), and European DAA (http://www.youronlinechoices.com/
  • Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated. 
  • Do Not Track. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. Unlike the GPC signals described above, there is not a common understanding of how to interpret the DNT signal; therefore, our website and services do not respond to browser DNT signals
  • Mobile advertising ID controls. iOS and Android operating systems may provide options to limit tracking and/or reset advertising IDs commonly used to help targeted advertising.

All of the options in this section are specific to the device or browser you are using. If you access our services from other devices or browsers, take these actions from those devices and browsers as well.

Email web beacons. Your email service may have settings that allow you to prevent the automatic downloading of images, including web beacons, which may prevent us from automatically collecting personal information via web beacons in emails.

Information about exercising your choices, agents, and verification. Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data. Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law. If you receive a response from us informing you that we have declined your request, in whole or in part, you may appeal that decision by submitting your appeal using the contact method described at the bottom of this privacy policy.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights where permitted by law. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. 

To provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account, the cell phone number associated with your account, or by requiring you to provide information necessary to verify your account. 

You have a right to not be discriminated against for exercising your rights under applicable law, including where applicable, when making the requests noted above. We do not use or disclose sensitive personal information for purposes that require us to offer consumers a right to limit our uses or disclosures under California law.

 

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to provide the products and services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, and our legal or contractual obligations.  Notwithstanding the above, RAZ Mobility will delete customer account information associated with the RAZ Care app upon request.  This is information that the customer provided within the RAZ Care app.    

 

LOCATION OF PERSONAL INFORMATION

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers process data, including for example, the United States of America, and Germany. We take steps with the intent of processing and protecting personal information as described in this privacy policy wherever the personal information is located. 

 

SECURITY OF PERSONAL INFORMATION

We take what we believe to be reasonable and appropriate steps intended to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. 

 

ADDITIONAL NOTICES ABOUT OUR PRACTICES 

California’s “Shine the Light” law permits residents who have provided personal information to certain businesses to request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.  We do not disclose personal information to any third parties for their direct marketing purposes as defined by this law. 

 

CHANGES TO THIS PRIVACY POLICY

We will update this privacy policy when necessary to reflect changes in our services, how we use personal information, or the applicable law. When we post changes to the privacy policy, we will revise the “Last Updated” date at the top of the privacy policy. If we make material changes to the privacy policy, we will provide notice or obtain consent regarding such changes as may be required by law.

 

HOW TO CONTACT US

If you have a privacy concern, complaint, or a question for us or our privacy officer, please contact us at privacy@razmobility.com or call 1-800-729-0083.

WARRANTY POLICY

This limited warranty is provided by RAZ Mobility, LLC (“RAZ Mobility”) to you as the original purchaser of any product that you purchase directly from RAZ Mobility or the original purchaser of the Lucia phone or any associated accessory that you purchased from a RAZ Mobility approved Partner (the “Products”).  The list of approved RAZ Mobility Partners is provided at the end of this warranty policy

This limited warranty does not cover mobile wireless service provided by Red Pocket Mobile or other wireless providers and purchased through the RAZ Mobility website or the RAZ Mobility customer service center. Any problems that you may have with wireless service must be addressed with Red Pocket Mobile (1-888-993-3888) or other wireless providers. RAZ Mobility is not liable for any damages (direct or indirect) that you may experience as a result of service provided to you by Red Pocket Mobile.

RAZ Mobility warrants the Product to you against defects in materials or workmanship under ordinary consumer use for one year from the date of your original retail purchase from us. Ordinary consumer use does not include damage caused by accident, abuse, drops, misuse, fire, liquid contact, earthquake or other external causes. It also does not include damage caused by normal wear and tear or otherwise due to the normal aging of the Product. RAZ Mobility does not warrant that the operation of the Product will be uninterrupted or error free. If you have your Product fixed by anyone or any company other than RAZ Mobility this warranty is void.

This limited warranty applies only to Products purchased within the United States and Canada (the “Territory”).  Replacement and repaired Products or parts will be shipped only to addresses within the Territory, and refunds will only be credited to accounts located within the Territory.

If the Product proves defective during the warranty period, and you follow the instructions that we provide to you for returning the Product, we will, at our option, take one of the following actions: (i) replace the Product with either a new or a refurbished Product that is the same or similar to the Product you purchased; (ii) repair the Product using either new or refurbished parts; or (iii) refund to you the purchase price of the Product. RAZ Mobility does not guarantee that any of these three actions will occur within a specific period of time. Generally, however, you can expect it to take approximately seven days from the day that we receive the Product.

There is no assurance, representation or warranty that any replacement Product will be identical to or will offer the same functionalities as the product returned to us. Technological advances and Product availability may result in your receiving a replacement Product with a lower selling price than the original Product you purchased. In all cases, Product comparability will be determined by us at our sole discretion.

This limited warranty also applies to any replacement product or part for the remainder of the original warranty period or for 90 days from the shipment to you, whichever period is longer. All Products or parts that you return to us, and for which we provide you a refund or replacement, will become our property upon receipt.

In order to obtain warranty service, you must provide proof that you purchased the product from RAZ Mobility or an approved RAZ Mobility partner.

To benefit from this Warranty Policy, you must first call RAZ Mobility at 800-729-0083. We will email you a pre-paid shipping label and ask for a credit card authorization equal in value to the cost of shipping the Product to RAZ Mobility. If, after evaluating the Product, we determine in our sole discretion that the Product is covered by this Warranty Policy, we will cancel the credit card authorization. On the other hand, if we conclude that the Product is ineligible for coverage, we will charge your credit card for the authorized amount. Products that are not covered by the Warranty Policy may still repaired at your expense.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, RAZ MOBILITY SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND RAZ MOBILITY DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY RAZ MOBILITY IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY RAZ MOBILITY OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, RAZ MOBILITY SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY.

SOME STATES, PROVINCES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION.

Approved RAZ Mobility Partners

Perkins Solutions

RETURN POLICY

RAZ Mobility is confident that you’re going to love your phone and accessories, but just in case, we make returns simple. All phones and accessories sold by RAZ Mobility can be returned for a refund within 20 calendar days of the date that you received your order. During this 20-day period you may return your phone and accessories for any reason, as long as:

1) The phone and accessories are in like-new condition with no physical or water damage and in the manufacturer’s original packaging;
2) You include the original components including, but not limited to, the device, battery, charger, cable(s) and Quick Start Guide; and
3) You provide proof that you purchased the phone and/or accessories from RAZ Mobility.

You cannot return accessories alone, pursuant to this policy. In other word, you cannot decide to keep the phone but return the accessories (unless the accessory has a manufacturer’s defect covered by the Warranty). However, if you return the phone, you may also return the accessories that you purchased.

You will receive a full refund for the returned phone and accessories (if applicable) minus a $75.00 restocking fee. Shipping and Handling cost are not refundable. If you do not include all of the original components, such as the charger or cable, the restocking fee will be $100.00. You are responsible for the shipping cost.

Please return your phone and accessories (if applicable) to:
RAZ Mobility
7945 MacArthur Blvd, Suite 206
Cabin John, MD 20818.

If you have any questions, please call customer support at 1-800-729-0083.