Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Steve (verified owner) –
Purchased for my mother in law with early onset dementia , she easily able to make phone calls with the pictures of the contacts and she can place the phone on the chargers with ease. Love the app to add and delete contacts and the settings are great.
Michael Rogers (verified owner) –
My wife hasn’t used a cell phone for years due to dementia and recently stopped using our landline. The RAZ Memory phone has given her a small amount of independence and has opened her world up for communicating with friends and family again. It has also allowed me to cancel the landline. It is exactly what I was looking for and I highly recommend!
Kristie (verified owner) –
I wanted to tell you how unbelievably fabulous this phone is!! I just purchased one for my mom a couple of weeks ago, and it is everything you advertise it to be. The ease, simplicity (which is so necessary), and the mobile app for the caregiver is a perfect combination. There is just no downside! We have been dreaming of a phone like this for over 8 years since my father passed.
Thank you for your innovation and for improving the lives of so many seniors. I have already referred two of my friends to get it for their parents.
Gary Martins (verified owner) –
Solved so many issues for our family Truly easy to operate and set up caregiver. Support is fantastic Have shared it with many people.
Kari (verified owner) –
Grandma needed a phone that she could call her kids and her grandchildren. We got this phone for the ease of use. The first night she had it she was able to call us and let us know the phone was working. It is automatically on speaker for her, and it is nice and loud for ringing. She had no trouble using the phone at 96 years old. Transferring the phone to Verizon was very simple. I am recommending this phone to anyone who needs a phone that their family member can easily use. Adding phone numbers and pictures took a few seconds from the app.
Jean (verified owner) –
This phone is awesome — took a little bit for me to get it set up — other than that, it is AWESOME!!! My mom is not technical savvy — and this phone will be super easy for her to use. I love being able to have pictures for her to select from instead of reading a name. Best feature is being able to control who can call and who cannot — this is great as my mom loves to talk on the phone and would talk to anyone — and sometimes answer questions that she should not answer. I really like being able to be notified that the phone is low on battery. That is a super great feature. I also like that it never shuts off — there is no way my mom would figure out how to turn on the phone — yes, another wonderful feature. I have told all my friends with family around the same age as my mom that need a phone about this phone. Thanks for making communicating with an older non-tech savvy person easy.
Charone Lesher (verified owner) –
I purchased this phone for my 95 year old father who had become unable to use his iPhone due to too many features and updates which he did not understand. The RAZ mobility phone was easy to set up and the remote access is very helpful. He can no longer get calls from telemarketers/spammers. The only suggestion I have is that the “press and hold for 3 seconds to dial” should be the default. When my dad first got the phone, he “played” with it and repeatedly scrolled through the contacts, accidentally dialing them several times. (At least he learned how to hang up quickly!) I also appreciate the text updates about charging that come from the phone – very helpful.
Jennifer Ray (verified owner) –
This is the first phone my husband has embraced since he began suffering from dementia. It works exactly as presented in the description. One touch and he can make or answer a call. He has no voicemail or text messages to deal with. If necessary, incoming calls can be limited or blocked. The caregiver may make choices based on user needs. The RAZ has eliminated his phone frustrations and has eased my mind as I know he can call family or emergency services. I recommend this phone for anyone who needs simplicity. Customer service answered all of my questions prior to my purchasing the telephone. It arrived promptly. I downloaded the app when I placed the order so had contacts, ringtones, etc. ready to go when the box arrived. Had no trouble porting the number from his previous carrier and installing the SIM card for the carrier that I use so that we have one bill. In short, the RAZ has improved our quality of life.
Martha O’Connor (verified owner) –
I absolutely love this phone for our 101 year old mother who is in skilled nursing. The Raz Mobility tech support for this phone has been outstanding. It truly is a wonderful solution for my mother and for our family. Thank you Raz Mobillity for this gift of simplicity. The skilled nursing center places the phone on the wireless charger each night when my mother retires for the evening. They place it next to her on a table next to her wheelchair when she gets up each morning. The phone holds a charge with no problem all day long. My wish: That I had known that it came already loaded with the SIM card (it was a bonus that it was but I received the phone and there was nothing to indicate that it was already loaded). I love the help videos, but I also wish that the video would have told me that on the app when the percent of charge no longer shows anything that it means that the phone is actually on the charger and the way to check how charged the battery is will require logging onto your caregiver account on the website. Tech support helped me through that. I also would have liked to have known that there is a bug in the voice recording/sticky note application currently and that the bug fix will be pushed to my app on my caregiver phone when it is ready to be released.
RAZ Mobility Team –
Hi Martha,
Thank you so much for your feedback! We’re so happy to hear that you and your mother have adapted well to the RAZ Memory Cell Phone 🙂
Since you left this review, we’ve released several updates as part of our ongoing improvements. You can now monitor the phone’s battery power and charging status directly in the RAZ Care app. Just go to the More section to view the current battery level—even while it’s charging.
If you need any assistance, feel free to contact our Support team at 800-729-0083. We’re happy to help!
Deborah Karsten (verified owner) –
This phone is amazing! We recently moved my 85 year old mom with dementia to a care center and now she is able to call when she wants. I can limit the hours she is able to call so no more 2:30 a.m. phone calls and I can limit her incoming calls to her contact list. No more prank calls or scammers. My only complaint about the phone is the emergency dial feature. It is right there on the screen in red. You cannot remove this option but for 9.99 a month raz will direct the emergency calls to them so they can stop them actually going to 911. I wish they would allow that feature to be removed for people like mom who have 24 hour care but may push the button out of confusion.
RAZ Mobility Team –
Hi Deborah! We’re so happy to hear that your mom has adapted well to the RAZ Memory Cell Phone and that its features have been helpful for you. That’s what motivates us to keep improving every day 🙂
About the emergency dialing, we have made an important improvement!
Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂