The version that works with Verizon, AT&T and T-Mobile, also works with just about any wireless provider in the United States. The version that works on the T-Mobile network only, is compatible with T-Mobile, MINT Mobile, Metro by T-Mobile and other T-Mobile resellers. RAZ Mobility does not provide the wireless service. You decide which wireless provider you prefer.
Mint Mobile is a wireless provider that works with both versions of the RAZ Memory Cell Phone. A free Mint Mobile SIM card is included with your purchase of the T-Mobile version of the phone. If you use Mint Mobile, you will receive three months of free service. Thereafter, it will cost $15, $20 or $25 per month depending on the payment option you select. You are not required to use MINT Mobile service.
Affinity Cellular is a wireless provider that is compatible with the version of the RAZ Memory Cell Phone that works with Verizon, AT&T and T-Mobile. It operates on the Verizon network. A free Affinity Cellular SIM card is included with your purchase of this version of the phone. If you use Affinity Cellular, you will receive three months of free service. Thereafter, it will cost $30 per month. You are not required to use Affinity Cellular service.
No. The RAZ Memory Cell Phone is unlocked. We do not require that you use a specific wireless provider. We provide a free SIM card with 3 months of free service for your convenience and as an extra benefit. But it is not required.
Yes. You can keep your existing number and port it to MINT Mobile or Affinity Cellular.
Yes. The RAZ Memory Cell Phone cannot operate without data. Data is required for the caregiver to manage the phone from afar using the app or online portal. For example, data is needed to create and edit contacts.
The RAZ Memory Cell Phone is a 4G LTE phone, which also supports voice over LTE. Since the phone is intended for voice and video calls, there is no benefit to having the faster data speeds associated with 5G. Moreover, the networks of Verizon, AT&T, and T-Mobile will continue to support 4G LTE for many years.
No. Before you try to make any calls, make sure that there is an active SIM in the phone.
No. After you purchase the RAZ Memory Cell Phone, there is no monthly fee other than for wireless service or if you subscribe to the RAZ Emergency service, which is optional.
Caregivers can add, delete, or edit contacts through the RAZ Care app or the online portal. Tap the symbol next to the contact you wish to edit, in order to start editing. You can edit the contact name, number or picture. You can also add or delete a contact.
The default maximum number of contacts is six. However, there is an option for up to 30 contacts. To create more than six contacts in the app, go to Contacts, and select “More Contacts.” To do so in the portal, go to Contacts, and select “More than 6 contacts.”
Yes. The default maximum number of contacts is six. However, you can activate the “More Contacts” toggle in the app or portal and add up to thirty contacts.
Yes. Within the edit contact feature, the first field shows the position of the contact within the list of contacts. Change the position by changing the number. For example, if you change the number to three, the contact will occupy the third position in the list of contacts.
You can access the online portal at https://memorycellphone.razmobility.com/. If you purchased the phone after February 2, 2022, or if you updated your RAZ Memory Cell Phone after February 2, 2022, you will need to enter the cell phone number of the caregiver associated with the account in order to access that account. That number will then receive a text message verification code that must be entered, after which access will be granted. If you purchased the phone before February 2, 2022, and have not yet updated the phone, you access your account by entering your user id and password.
You must enter the caregiver’s phone number, which MUST be a cell phone number. That number will then receive a text message verification code that must be entered into the RAZ Care app, and access will be granted.
If the RAZ Memory Cell Phone was purchased after February 2, 2022 or updated after this date, the caregiver can use the RAZ Care app, or the new version of the online portal, anywhere in the world as long as the caregiver has their U.S. or Canadian SIM card in their smartphone in order to receive the verification code that is used as the security measure for verification.
Yes. The RAZ Memory Cell Phone is compatible with wireless providers in Canada. To ensure compatibility, consumers in Canada must purchase the Verizon/AT&T version of the RAZ Memory Cell Phone that costs $349.00.
If you purchased the RAZ Memory Cell Phone prior to February 3, 2022, you do not have access to the new features unless you update your phone. To update the phone, Please contact our Customer Support for instructions and assistance:
Go to the online portal or RAZ Care app. Turn on the toggle labeled “Limit Incoming Calls”.
Yes. You can create an “Allow list”, which is a list of non-contacts who can call the user even if the caregiver has activated the “Limit Incoming Calls” feature.
Go to the online portal or RAZ care app. Tap on “Background” and select “Dark” or “Light”.
Go to the online portal or RAZ Care app. In the app, tap on “More” at the bottom of the display, and then tap on GPS location. In the app, the GPS location button is located at the top of almost every page.
If you made changes to contacts, first save those changes on the contacts page. Also, at the bottom of the portal, click “Save Changes” and then “Send Changes to Phone”.
Phone call volume is set at maximum and is locked. You will not be able to change the volume of calls. However, you can change the volume of the ringtones by going to Ringtones in the app or online portal and adjusting the volume slider.
In the app or online portal, go to Settings, and turn on the toggle labeled “Speaker”.
Yes. In Settings, the caregiver can select an option for a dial pad. If selected, an icon of a dial pad will appear at the bottom of the RAZ Memory Cell Phone. If the icon is tapped, the dial pad will appear.
The power button can be disabled in the Settings of either the app or portal. If the toggle is green, the power button is working. If it is grey, it is disabled. This option will prevent the senior from turning off the phone, which can be very useful for seniors who have difficulty powering it on or off.
You can check the battery strength in the app or online portal. Also, in Settings you can request a text message notification when the battery is lower than a specified level. You can also send your senior a reminder every night before they go to sleep.
In Settings, you can set the phone to “Auto answer”. With this setting activated, the phone will answer the call without the senior pressing the Answer button. Calls will also automatically go to speaker.
The default is that the senior presses and holds a picture for about a second and a half to place a call. However, this call activation method can be changed in Settings to other methods, including double tap, a simple tap or tap and hold for approximately three seconds.
These are hours during which the senior cannot place calls, except to Contacts that are tagged as “Available” during quiet hours. When you edit a Contact, you must mark the Contact as either “Available” or “Unavailable” during quiet hours. The default is Unavailable.
Go to Quiet hours in either the app or the online portal. First, establish an announcement. You can either use the default announcement or create your own. Press Save after you have finished setting up your announcement. Second, set up your Quiet hours window, including the hours and day(s). Do not forget to press Save.
In the app, go to “More” and tap on Call history. In the online portal, go directly to Call history.
In the app go to More and then Reminders. In the portal go directly to Reminders. Once in Reminders, set up the Reminder content, and select the time, date, and frequency of the reminder. You must also indicate whether you want the reminder in the form of a sticky note, or a sticky note with an audio message. Remember to press save once everything is set up.
To re-enter the RAZ Memory Cell Phone environment, tap on the RAZ Phone App. A pop up will appear that asks what you want to use as Home. Select the RAZ Phone App and tap Always. If you still have problems, call RAZ Mobility customer support at 800-729-008.
Calls will first go to an expert private emergency dispatch operator. The operator will know that thecaller has memory loss and will ask probing questions to determine whether there is a true emergency. If the operator believes that there may be an emergency, 911 will be contacted. Also, at the same time that the user contacts the private emergency dispatch operator, a text message will be sent to one or more caregivers who will have the ability to cancel the emergency call and thereby prevent the operator from involving 911. The RAZ Emergency Service uses data. If the emergency call is made when no data available, the call will be made to 911 instead.
Seven days a week, 24 hours each day.
The RAZ Emergency Service can send text messages to up to three (3) caregivers.
Please contact our Customer Support for instructions and assistance:
The very top of the online portal provides the battery strength and signal strength of the phone. Thus, for example, you can check to see whether the phone is running low on battery and remind the user to charge. In the app, the information is at the top of the screen in the “More” section. 42. What can I do if the user is going into Safe Mode? Safe mode is an Android environment option that is triggered when the user presses and holds the virtual power button, rather than quickly tapping the virtual power button which is what the user is supposed to do. If the user cannot stop this behavior you can disable the power button in the online portal, which will prevent the phone from ever going into safe mode.
If the user has difficulty turning on their phone, which is accomplished by pressing and holding the physical power button, you can disable the power button in the app or online portal. This way the phone will always stay on.
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Our Support Team is available Monday - Saturday from 10AM to 7PM ET.
1934 Old Gallows Rd. Suite 350
Tysons Corner, VA 22182