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VIDEO TUTORIALS

Answering Phone Calls with the RAZ Memory Cell Phone

Emergency 911 Call Calls with the RAZ Memory Cell Phone

Placing Phone Calls with the RAZ Memory Cell Phone

RAZ Memory Cell Phone Online Portal

RAZ Memory Cell Phone Overview

FAQ

The phone works on AT&T, T-Mobile and other compatible networks in the United States, such as Cricket Wireless, Consumer Cellular, Red Pocket Mobile, Straight Talk and Metro by T-Mobile. It does not work on the Verizon or Sprint networks.

Mint Mobile is a wireless provider that works with the RAZ Memory Cell Phone. A free Mint Mobile SIM card is included with your purchase. If you use Mint mobile, you will receive three months of free service. Thereafter, it will cost $15, $20 or $25 per month depending on the payment option you select.

To dial 911 press “Emergency 911”. You will then see a screen that asks you to confirm that you want to dial 911. Press “Yes”. The RAZ Memory Cell Phone will then dial 911.

In order to keep the user experience as simple as possible, voice mail is not supported by the RAZ Memory Cell Phone.

To add, delete or edit contacts, you must access the online portal.  The portal can be accessed at https://memorycellphone.razmobility.com/. Tap the symbol next to the contact you wish to edit, in order to start editing.  You can edit the contact name, number or picture.  You can also add or delete a contact.

You can access the online portal at https://memorycellphone.razmobility.com/. You will need to enter your Username and Password to access the account.  The Username and Password were emailed to you after you purchased your RAZ Memory Cell Phone.

Go to the online portal at https://memorycellphone.razmobility.com/ and access your account by entering your Username and Password.  Turn on the toggle labeled “Limit Incoming Calls (blocks all calls except from contacts).”

Go to the online portal at https://memorycellphone.razmobility.com/ and access your account by entering your Username and Password. Select a dark or light background.

Go to the online portal at https://memorycellphone.razmobility.com/ and access your account by entering your Username and Password. Click on “GPS location” at the bottom of the screen.

If you made changes to contacts, first save those changes on the contacts page.  Also, at the bottom of the portal, click “Save Changes” and then “Send Changes to Phone”.

Volume is set at maximum and is locked. You will not be able to change the volume.

Go to the online portal at https://memorycellphone.razmobility.com/ and access your account by entering your Username and Password. Turn on the toggle labeled “Speaker”.

To re-enter the RAZ Memory Cell Phone environment, tap on the RAZ Phone App. A pop up will appear that asks what you want to use as Home. Select the RAZ Phone App and tap Always. If you still have problems, call RAZ Mobility customer support.

The default maximum number of contacts is six. However, you can select “More Contacts” in the portal and add up to thirty contacts. Each contact can be displayed on the phone with a picture and a name underneath. Note that you do not have to display a picture if you do not

Calls will first go to an expert private emergency dispatch operator. The operator will know that the caller has memory loss and will ask probing questions to determine whether there is a true emergency. If the operator believes that there may be an emergency, 911 will be contacted. Also, at the same time that the user contacts the private emergency dispatch operator, a text message will be sent to one or more caregivers who will have the ability to cancel the emergency call and thereby prevent the operator from involving 911.

  • Make sure your phone is off.
  • Locate the small hole on the side of the phone. It’s the size of the end of a paperclip.
  • Insert the tool provided or a paperclip into the hole, which releases the SIM tray.
  • Place the SIM Card properly on the tray. If you are uncertain of how to place the SIM card on the tray, watch this video.
  • Carefully push the tray back in.
  • Turn on the phone.

Please contact our Customer Support for instructions and assistance:
Email: customersupport@razmobility.com
Phone: 1-800-729-0083

The very top of the online portal provides the battery strength and signal strength of the phone. Thus, for example, you can check to see whether the phone is running low on battery and remind the user to charge.

Safe mode is an Android environment option that is triggered when the user presses and holds the virtual power button, rather than quickly tapping the virtual power button which is what the user is supposed to do. If the user cannot stop this behavior you can disable the power button in the online portal, which will prevent the phone from ever going into safe mode.

If the user has difficulty turning on their phone, which is accomplished by pressing and holding the physical power button, you can disable the power button in the online portal. This way the phone will always stay on.

Yes. Normally only contacts can call the user if you activate the “limit incoming calls” feature. However, you can expand the number of people who can call the user by creating a white list. A white list is a list of phone numbers who can call the user even if you activated the “limit incoming calls” feature. For example, the user’s doctor may not be a contact, but you may want the doctor to be able to call the user. If the “limit incoming calls feature” is active, the doctor will not be able to reach the user. However, if you add the doctor’s number to the white list, the doctor will be able to call the user. There is no limit to the number of phone numbers you can add to the white list.

Yes. The default maximum number of contacts is six. However, you can select “More Contacts” in the portal and add up to thirty contacts.

Yes. Within the edit contact feature you will see words that read “Show as contact number” and then a number. The number represents the position of the contact within the list of contacts. Change the position by changing the number. For example, if you change the number to three, the contact will occupy the third position in the list of contacts.

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RAZ Mobility

1934 Old Gallows Rd. Suite 350
Tysons Corner, VA 22182