The phone works on AT&T, T-Mobile and other compatible networks in the United States, such as Cricket Wireless, Consumer Cellular, Red Pocket Mobile, Straight Talk and Metro by T-Mobile. It does not work on the Verizon or Sprint networks.
Mint Mobile is a wireless provider that works with the RAZ Memory Cell Phone. A free Mint Mobile SIM card is included with your purchase. If you use Mint mobile, you will receive three months of free service. Thereafter, it will cost $15, $20 or $25 per month depending on the payment option you select.
No. The phone supports phone calls only.
To dial 911 press “Emergency 911”. You will then see a screen that asks you to confirm that you want to dial 911. Press “Yes”. The RAZ Memory Cell Phone will then dial 911.
In order to keep the user experience as simple as possible, voice mail is not supported by the RAZ Memory Cell Phone.
To add, delete or edit contacts, you must access the online portal. The portal can be accessed at https://memorycellphone.razmobility.com/. Tap the symbol next to the contact you wish to edit, in order to start editing. You can edit the contact name, number or picture. You can also add or delete a contact.
You can access the online portal at https://memorycellphone.razmobility.com/. You will need to enter your Username and Password to access the account. The Username and Password were emailed to you after you purchased your RAZ Memory Cell Phone.
Go to the online portal at https://memorycellphone.razmobility.com/ and access your account by entering your Username and Password. Turn on the toggle labeled “Limit Incoming Calls (blocks all calls except from contacts).”
If you made changes to contacts, first save those changes on the contacts page. Also, at the bottom of the portal, click “Save Changes” and then “Send Changes to Phone”.
Volume is set at maximum and is locked. You will not be able to change the volume.
To re-enter the RAZ Memory Cell Phone environment, tap on the RAZ Phone App. A pop up will appear that asks what you want to use as Home. Select the RAZ Phone App and tap Always. If you still have problems, call RAZ Mobility customer support.
You can have up to six contacts. Each contact can be displayed on the phone with a picture and a name underneath. Note that you do not have to display a picture if you do not wish to do so. If you wish, the contact can be displayed without a name, with a picture only.
Calls will first go to an expert private emergency dispatch operator. The operator will know that the caller has memory loss and will ask probing questions to determine whether there is a true emergency. If the operator believes that there may be an emergency, 911 will be contacted. Also, at the same time that the user contacts the private emergency dispatch operator, a text message will be sent to one or more caregivers who will have the ability to cancel the emergency call and thereby prevent the operator from involving 911.
Seven days a week, 24 hours each day
The RAZ Emergency Service can send text messages to up to three (3) caregivers.