GOVERNMENT PROGRAMS

Making it possible.

The era of mobile assistive technology.

 

Mobile Assistive Technology allows individuals who are disabled to make phone calls, apply for jobs online, access telemedicine, social networks, etc. It provides access to a large ecosystem of applications that allow individuals with disabilities to overcome their personal challenges.

RAZ Mobility was founded in 2015 to offer State Equipment Distribution programs, other government agencies and consumers, the very latest mobile assistive technology. RAZ Mobility views itself as an agent for change dedicated to ensuring that its customers benefit from the dramatic progress and evolution in mobile technology. We search for unique and cutting edge solutions all over the world, especially solutions that represent significant progress and change in the nature of assistive technology.

Image, mother and daughter. Mother is looking at a smartphone in her hand

RAZ Mobility makes its solutions available on devices that operate on the Android OS platform, the most popular mobile platform in the world. There are significant advantages to this platform with respect to assistive technology due to the fact that it is a more open platform that supports a greater variety of third party solutions. For example, while head-tracking and eye-tracking solutions are possible with Android, they are not possible with iOS devices. RAZ Mobility has formed relationships with manufacturers and distributors to provide it access to leading equipment that it believes is particularly well suited to State Equipment Distribution Programs.

RAZ Mobility is also committed to being a technology leader in customer support. It has devoted significant time and energy developing and implementing leading support tools and processes that will provide an amazing customer experience. For example, in addition to the normal methods of obtaining support, such as phone calls and email, RAZ Mobility offers web chat, video calls, screen sharing, co-browsing and remote device access. In this last method of support, customer support agents can actually see customers’ displays and even take control of devices to resolve a problem, if necessary. These tools are particularly effective at helping people with disabilities. Thus, RAZ Mobility is committed to offering the latest cutting edge tools for customer support, just as it is with assistive technology.

 
WORLD’S LEADING MOBILE TECHNOLOGY, APPLICATIONS AND SUPPORT
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In addition to being in the assistive technology business, RAZ Mobility is in the service business. We are committed to providing whatever add-on services and customization our customers require to effectively help people with disabilities.

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RAZ Mobility solutions are made available with comprehensive services that assist government agencies manage their equipment programs to their unique needs.

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Solutions are made available on devices that operate on the Android OS platform, the most popular mobile platform in the world. RAZ Mobility offers outstanding Android devices, manufactured by Motorola and LG, at prices that allow State programs to maximize the impact of their budgets.

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RAZ Mobility also offers the latest Android smartphones and tablets that can be used for video relay service, captioned phone service and countless Android applications, that can assist individuals overcome their disabilities.

 
CUSTOMIZED OMNICHANNEL CUSTOMER SUPPORT AND TRAINING

  • RAZ Mobility is committed to being a technology leader in customer support, offering the latest cutting edge tools for customer support, just as it is with assistive technology.
  • We devoted significant time and energy developing and implementing leading support tools and processes that will provide an exceptional customer experience.
  • Award-winning mobile assistive technology
  • Comprehensive self-service tools such FAQ, How-to guides, videos and training tools available online in the Support section of the RAZ Mobility web site.
  • Omnichannel support and training:
    • Phone; Email
    • Web chat; Video calls
    • Co-browsing / screen sharing
    • Remote equipment access
      • In this last method of support, customer support agents can actually see customers’ displays and even take control of devices to resolve a problem, if necessary.
    • These tools are particularly effective at helping people with disabilities.
 
RAZ MOBILITY PRODUCTS AND SERVICES OPTIMALLY SUPPORT INDIVIDUALS WITH DIFFERENT DISABILITIES

Product overview table showing disability categories and RAZ Mobility's products and services . Lucia phone for individuals with impaired hearing or vision. Moto smartphones and LG tablets for individuals with a hearing, vision, speech or mobility disability. Sesame and Sesame Connect solutions for individuals with mobility disabilities. Voiceitt for individuals with speech impairment. RAZ Mobility Accessibility Application Installer, Program and Device Management and wireless service for individuals with any type of disability.
 
THE RAZ MOBILITY APPROACH

RAZ Mobility Offers a Comprehensive Program


  • Training
  • Support
  • Mobile Device Management incl. customized options rather than a “device”.
  • Omnichannel customer training and customer support including:
    • Phone, email, web chat
    • Video
    • Co-browsing
    • Remote device access
  • Mobile Device Management Program:
    • App installation, updates, additions and removals
    • Device location services
    • Device and application utilization reports
    • Device locking
    • These tools are particularly effective at helping people with disabilities.
    • App store (Google Play Store) block and content blocks
  • Customized Application Installer App
  • Customized solutions, implementation and support
 
PROGRAM & DEVICE MANAGEMENT


Customized Devices, Applications, Services, Device & Application and Program Management RAZ Mobility understands the importance of specific requirements of State programs and consumer needs, offering a high degree of customization:


  • Customized devices – device options and setup
  • Customized and carefully selected mobile applications
  • Device and application managment – Over-the-air MDM (Mobile-Device-Managment) offering a wide range of features tailored to State program requirements and consumer needs such as:
    • Device geo-location
    • Find device alarm
    • Lock device
    • Wipe device (enterprise and factory-wipe)
    • OTA (Over-the-air) mobile application managment – install, update, add & remove apps
    • Device and application reports
    • Locking access to Google Play Store or any other application
  • Notifications: Send push notifications and text messages to customers
  • Shipping devices directly to consumers including customized packaging collateral
  • Extended warranty and protection plans
  • Device repair, refurbishment and replacement
 
REPORTING & MONITORING


Insight and Control


Advanced monitoring and reporting capabilities allow State program managers to gain full insight and control, helping ensuring implementation of program rules and requirements. Monitoring and reporting capabilities include: Mobile device location (including location histiry). Mobile device status (including last use). Installed applications on device including status of State program required app additions and removals. Use of non-approved or restricted applications. Application download reporting for programs utilizing RAZ Installer app.  Reports help further improve programs - available data enables RAZ Mobility to create additional, customized reports based on State program requirements.
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MOBILE TECHNOLOGY IS ENRICHING OUR LIVES.
IT PROVIDES A VOICE AND INDEPENDENCE
TO THOSE WITHOUT.

For more info, please contact us at info@razmobility.com