Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
R.B. (verified owner) –
Great phone—just as advertised. Superior customer support whenever you need it! Working out just fine!
Karen (verified owner) –
The RAZ memory phone was purchased 90-year-old Dad that has dementia that recently became much worse after a heart-attack. He was having difficulty operating his flip phone. The design of using photos for user to select who they want to contact is great! The remote caregiver setup is easy and convenient. Quiet hours is ideal as my Dad recently entered a board & care and has a roommate. So the quiet hours ensures others are not disturbed. The call log gives me an idea of whether he may be having any difficulty with the phone and whether he is obsessively dialing his girlfriend. The 911 caregiver notification is helpful. However, I hope you can soon offer a phone without the 911 option. For those in board & care, etc. there is no need for 911 option. I’m going to try placing masking tape on the 911 section- hoping that it provides enough resistance so it won’t dial 911 when accidentally touched. Thanks for designing a good phone that can become great in the future with suggested changes!
RAZ Mobility Team –
Hello Karen! Thank you so much for your feedback, we really appreciate it. We’re glad to hear that your father has adapted well to the RAZ Memory Cell Phone and that its features have been helpful for you!
The RAZ Emergency Service is crucial for addressing imagined emergencies, carefully handling each situation while reducing strain on emergency services phone lines. However, if you believe your senior doesn’t need this feature, we’ve developed a solution: caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Stephanie Moore (verified owner) –
So far, the cell phone is exactly what we needed for our 96 year old mother. It is SO easy for her to use. She is doing a great job using the phone. We purchased the flat charging bed so that she did not have to find that little plug on the phone. It is great that we can see if she is charging it or not : ) Thanks for such a great phone. Just wish it were not so expensive for the seniors who really need it.
Jo (verified owner) –
This is EXACTLY what we have been looking for for our aging mother. It was super simple to set up through our wireless carrier (Verizon) and also simple to set it up for her to use. There are a few things about it that could be improved, but nothing that would make me give it less stars or not recommend it to other people looking for the right phone for an aging or impaired friend or family member. One of the improvements that could be made is battery life, but I highly recommend getting the wireless charging pad. I use the setting to let her know the phone needs charging and it also let’s me know so I can try to get her to charge it or ask one of her home health nurses to charge it when they check on her. The call buttons are very sensitive and we have tried different settings to prevent this, but they just didn’t work for her cognitive ability. So we get a few unintentional calls, but it is not a major problem. Overall, I highly recommend this phone for desperate care takers looking for a form of communication with their loved ones.
Brad (verified owner) –
When I ordered the wireless charger I ordered the stand up charger, your support team reached out to me and advised that charger would not work with the wallet type case I had and changed the order to the wireless charging pad. This product works great for my 94 year old mother as she had problems plugging in the phone with her arthritis . Your support team are great. and I’m very happy with the simple operation of the phone it has solved all of problems my mother was having trying to use a simple flip phone. great product.
Barbara Ashburn –
We appreciate the simplicity of this phone, now we just have to get my MIL to recognize it as hers. It is much larger than we expected and does not easily fit in a pocket so we are trying to work out someway for her to keep it close. She hasn’t carried a purse in a long time. We are trying a Fanny pack but she doesn’t like keeping it on. The orange cover helps with the miss dials, especially to 911, and for us to find it. Overall, we are very happy with the phone. If we could make changes it would be a slightly smaller phone, the option for the 911 button to be in a different place, and the gps tracker to be more accurate. She is a walker and every 15 mins can be too long.
Lisa K. (verified owner) –
So far it is good. I don’t like the video feature – seems weird. I thought it would be more like facetime. I also wish you could take pictures and text – at least have that option.
RAZ Mobility Team –
Hi Lisa, thank you for your feedback! The video call experience on the RAZ Memory Cell Phone is very similar to FaceTime, with one key difference: the senior only sees the Hang Up button on their screen, since all other options are managed by the caregiver.
Another important difference is safety—only approved contacts can video call the senior
And we have great news: Text messaging is now available on the RAZ Memory Cell Phone! We’ve worked hard to design an intuitive, customizable experience that makes texting simple and accessible for seniors.
As always, caregivers can enable or disable the feature at any time and manage all settings remotely through the RAZ Care app 🙂
If you have any questions or if you need any assistance, please feel free to reach out to us here or call us at 800-729-0083. We’re here to help!
John (verified owner) –
My Mother has Alzheimer’s and is in a nursing home this phone has helped her and me in so many ways .
The phone itself was a breeze for me to set up and the app just as easy to understand and use.
There are several different ways to customize the settings to fine tune it for her abilities .
I’m so thankful for Raz understanding all the difficulties we face with our loved ones with dementia and helping with enriching our quality of life with this product’
Jennifer Byrne (verified owner) –
This phone is amazing! It was the perfect solution for my dad who has dementia. He lives in a different state and was struggling using his old phone. This phone saved the day and allows us to communicate easily with him! The caregiver app helps us send reminders and keep him safe! Thanks so much for this wonderful phone! I would highly recommend!!
Angela P Mason –
This phone is perfect for elders with Dementia. My mother can still make calls if she wants, but doesn’t have to dial. The only thing I would recommend changing is to make a way to blacken the screen. My mom cannot put the phone in and out of the folding case without pressing buttons. However, if you did make the screen “sleep”, she may never figure out how to turn it back on. The folding case is certainly a great way to prevent pushing buttons. I take it out of the folding case at night to charge it and I put it back in the folding case in the morning.