Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Stacia Willier (verified owner) –
The RAZ Memory phone is a great option for my mother who has dementia and can not understand anymore, but still wants a phone. Three things to note:
1) The phone case with the cover on it is necessary to prevent accidental phone calls. I originally bought the case that “covered the power buttons” so she couldn’t accidently turn it off, but she could not even pick it up with out accidently calling someone or worse, 911. Even I had to be very careful how I picked it up with the regular phone case on it. So I went back to the website and ordered the bright orange phone case with the front cover, which also covers the power button to prevent accidental button pushing and it has been wonderful. Not only prevents unwanted outgoing calls, but is a bright orange color that is not easily overlooked. I only wish I would have known so I didn’t waste $20 on the first one.
2) Sadly, one has to subscribe to the emergency services service due to accidentally pressing the big 911 red button up on top. There is no way to hide that button and when I brought this phone over to my mom within one hour she had already called 911. It is worth the extra $10 for the subscription fee to avoid the accidental emergency calls.
3) We had lots of problems setting the phone up and it turns out you have to call the IT help number for help if your RAZ phone wont accept the changes from the caregivers app. The guy that helped us said there wasn’t anything we could have done to fix the problem, he had to fix it on his end. Since set up we have not had a problem at all and the phone has been a great addition to everyday life.
Overall I would recommend this phone for seniors with memory disabilities.
RAZ Mobility Team –
Hello! Thank you for your feedback. We really appreciate it, and we’re glad to hear that the RAZ Memory Cell Phone has been a good device for your mother.
Regarding the unnecessary emergency calls, we have great news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App Store or Google Play and download the latest version.
To avoid accidental calls to contacts, we recommend testing other call activation methods through the RAZ Care app. The app offers four different methods:
1) Tap & hold
2) Tap & hold long
3) Double tap
4) Single tap
This allows you to find the method that best suits your mother’s needs and abilities, reducing the likelihood of accidental calls.
Please feel free to reach out if you need any assistance 🙂
Maria –
Wonderful phone for my mom. Easy to use, she doesn’t get confused and she can always connect to who she wants to (and I can block her calling people in the middle of the night). I also do not worry that a scammer will call her.
Mary (verified owner) –
Great phone. Ordered for my SO who had a stroke and has aphasia. Been a lifesaver. He is able to operate phone and has gain a sense of independence. Wonderful assistance from customer service setting phone up. Only downside- battery life very short as opposed to a “regular “ cell.
RAZ Mobility Team –
Hi Mary,
Thank you for your kind words! We’re happy to hear that.
Due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
If you have any questions, feel free to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Ed (verified owner) –
This is by far the best cell phone solution for those with dementia that I have seen. My mother was no longer have her Jitterbug flip phone. I had two issues the first day:
1. My mom accidentally turned the phone off. I called tech support and they were able to remotely disable the power button. It was be nice if the caregiver could do this via the app.
2. My mom accidentally called 911. The banner is at the top of the phone screen. My mom is at a skilled nursing facility and has no need to have access to 911. It wouldbe good if the caregiver could disable the 911 banner in the app. For $99 per year 911 calls can be routed to a private vendor, but for those on assisted communities this extra fee should be be needed to the disable 911 calls.
RAZ Mobility Team –
Hi Ed! Thank you for your feedback. We’re glad to hear that the RAZ Memory Cell Phone has been helpful for your mother.
About the accidental or unnecessary emergency calls, we have great news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
phil duggan (verified owner) –
today is day 1. The phone seems easy and intuitive, but we will know more in the coming days. The app for helping my dad seems very good.
Clarke Aubey (verified owner) –
We bought this for my father in law who has lewy body dementia. Overall, the product is pretty solid and the app works well. We live in Canada and set the phone up with Koodo which seems to be compatible with the device and app. There are a few things to be aware of if you are a Canadian and plan to purchase this device.
1. By the time you buy the phone, case, duites and emergency tag you are looking at close to $600.00 Canadian after taxes and currency exchange.
2. There is no way to disable the 911 calling on the phone and the subscription to divert the calls is not available in Canada due to legal implications. This is problematic if your loved one has periods of panic/hallucinations and feels they need help when they actually do not. We were able to cover the display so that the ability to call is less tempting, however the possibility of a false call is still very possible.
These factors are the only reason I rated it 4 stars.
RAZ Mobility Team –
Hi Clarke! Thank you for your feedback. We really appreciate it and we’re glad to know the RAZ Memory Cell Phone has been useful for your loved one.
Regarding the accidental emergency calls, we have good news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Kim Billips (verified owner) –
The phone is working great and the customer service has been wonderful. The only thing is the charging pad I purchased does not work and I want to return it for a refund but I still haven’t heard back on the procedure for the return.
Linda Cone (verified owner) –
We bought this phone for my husband, who had a stroke in 2022. Although he has had remarkable progress in his recovery, he has issues with aphasia, cognition and short-term memory. The phone seems easy to use, however we have made several “butt calls” by accidentally touching the screen and the call was made without a chance to cancel it before it called a contact. I wish there were a pause where it says something like, “ do you want to call John” before it makes the call. Also, we find it difficult to plug in the charging corrd, so I am ordering the automatic charging pad, as well as the protective case. We have been busy with holiday activities, and have not yet looked into any features other than voice calls. We do find that the battery doesn’t last very long, so the automatic charging pad will be a big help. After we get used to using it, I’m sure it will give us peace of mind when we need to communicate while we’re apart.
RAZ Mobility Team –
Hi Linda,
Thank you for your feedback! We’re glad to hear that you and your husband have adapted well to the RAZ Memory Cell Phone.
We also have some good news: through the RAZ Care app, you can enable the Call confirmation screen. When this feature is turned on, the phone will display a popup after a contact is tapped, asking the user to confirm before placing the call.
We also recommend trying other call activation methods, such as Double tap, Tap & hold, and Tap & hold Long. Each method can be tested directly in the RAZ Care app.
If you have any questions, feel free to reach out to our Support team at 800-729-0083. We’ll be happy to help! 🙂
David Traylor (verified owner) –
we purchased this phone for my brother-in-law. He is mentally disabled since birth and has cognitive issues where he cannot dial a phone. We tried a conventional phone and he was unable to use as the phone would time out before he finished dialing. He lives alone and this has worked perfectly. He can dial with 1-touch and with the wireless cradle we don’t have to worry about the phone being charged. Recently we received a text that his phone had a low battery and when we visited him we were able to fix the issue. We like this phone. He even likes it and feels more secure since he can dial immediately if needed.
LindyLoo –
My husband has slowly advancing Alzheimer’s and lives in an excellent long-term care facility. He always loved talking to me and other family members on his smartphone that he used for more than 10 years. When it finally gave out, he struggled not having a way to call me when he wanted. I found RAZ Mobility and decided it was worth the $350 cost to provide him with a simple phone that his current mental abilities would allow him to independently make and receive phone calls. The RAZ Mobility phone does exactly that. He’s very happy with his new hone which makes me happy. Thank you for inventing this phone for those with failing memory and mental processing issues. It gives my husband a bit of independence in his slowly shrinking world and adds joy to his life and to mine.