Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Christina (verified owner) –
I have no social media accounts so this will be my review. So far the phone is going to be the best purchase for my elderly mom I’ve ever done! So thank you for making a phone that has nothing but the capability to call someone and receive calls from only selected people. Thank you!
Don (verified owner) –
This has been a nearly perfect solution with our taking care my 81 yr old mom. The the caregiver app and the phone itself has been easy to set up and for her to use. Zero issues with here getting lost in menus or other problems with her use. However, it bothers her it that it stays on and she will turn it off. is there a setting that will allow the screen to dim after not being used for a few minutes? Other than that it has been a real blessing with our care for her!!
RAZ Mobility Team –
Hello Don,
We’re so happy to hear that both your mom and you have adapted well to the RAZ Memory Cell Phone. Thank you for your kind words!
To answer your question: yes, you can enable the Auto-lock screen feature on the RAZ Care app. When enabled, the display will go dark after 2 minutes of inactivity and will wake up with movement.
If you need any assistance, please feel free to reach out to our Support team at 800-729-0083. We’re here to help 🙂
Sanne (verified owner) –
My mother, with the guidance of my sister and me, purchased this phone because she realized that her smart phone was getting too difficult to navigate. It has been a great decision! To get it set up for her needs took a bit of work, but costumer service was outstanding. I made many calls, asking questions about altering settings. Every representative was patient and walked me through any issue I had and change I wanted to make. They were honest and responsive. So appreciated, especially since this is not generally the case nowadays. Due to our location, rural Michigan, we had some issues with cell coverage so needed to switch providers, but that was accomplished without much hassle as well. My mother has adjusted well and is now so much happier. She again feels connected with her friends and family. I would highly recommend this product, but urge consumers to be patient with the process, sticking with it until it’s set they way they had hoped.
Sean Kirkpatrick (verified owner) –
On the whole, it’s a pretty good phone and has eliminated the confusion that occurs with my mom’s regular Android phone. My biggest complaint is that it simply must be charged every day. My mom cannot remember to put it on the charger which means that I must ensure that it gets charged every morning. Moreover, it takes hours to charge when on the cradle. I’m very likely to remove the charging pad on the back of the phone and go back to a direct cable.
RAZ Mobility Team –
Hello Sean,
Thank you for your feedback. Due to its unique design and the need for constant availability, the battery life of the RAZ Memory Cell Phone is somewhat shorter compared to a regular cell phone. However, depending on usage, the battery can last between 24-30 hours. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
We’ve also developed a series of features to help make sure your senior stays connected:
1) The senior can receive a reminder to charge when the battery power is low.
2) The senior can get visual and audible confirmation that the phone is charging.
3) The caregiver can receive a text message alert when the battery power on the phone is low.
4) The caregiver can check the current battery power and charging status at any time.
If you need any assistance, please don’t hesitate to reach out to our Support team. We’ll be glad to help 🙂
Ruth K Short (verified owner) –
This phone is perfect for what we needed for my brother. It checked all the boxes. He has been using it and loves it. Your customer service was excellent and follow up was immediate.
Randy Landen (verified owner) –
Setting up the phone was a simple process using the app. The ability to set up and change functions using the portal allows me to individualize the options based on mom’s needs……from anywhere. By only allowing incoming calls from her contact list, it’s eliminated spam calls and helps to ensure my mom doesn’t make unanticipated changes to health insurance or prescriptions or commit to donations from companies who take advantage of her situation. Because this was her first “smart phone” there was a period of adjustment to using a touchscreen, but she seems to have made the adjustment, and she loves the pictures of the callers and the speaker option. This is a great solution for people like my mom who have short-term memory impairment.
Minor McGhee –
Works great keeps my friend in contact with his love ones without the hassle of control buttons just touch and call 🤙
Carol (verified owner) –
My dad has had the memory phone for one week. To eliminate confusion and overwhelm, we limited his screen to two contacts plus 911. Over the course of the week we practiced in person with him, answering and making calls every day so that he could do it by himself as we live far away. I LOVE this phone. It has reconnected us with our dad who, in his cognitive decline, decided he no longer needed phone. The phone is simple enough for him to use, really easy for us to manage and personalize through the RAZ care app and the online portal, there are no disruptive spam or scam calls as with a landline. We have had one accidental 911 call while he was learning to use the phone and the caregiver text alert feature worked perfectly. Dad still doesn’t understand that the purple dot on the contact picture means that person has called him but that’s ok. Occasionally the app isn’t up to the moment, especially regarding phone charging or power on, but that isn’t a deal breaker. We accepted the 3 month Affinity service offer and it has been great so far. We also purchased the orange button blocking case so the phone is easy to locate and can’t accidentally be turned off, the screen protectors, and the wireless charger. We taught our dad to always put the “orange phone” back on the charger but can easily check the app remotely to see if it is actually being charged. Customer service was quick and helpful when I had a difficulty getting my phone to connect with the memory phone. So far I am extremely happy with the purchase. The phone package wasn’t inexpensive but it has been worth it for the peace of mind.
RAZ Mobility Team –
Hi Carol,
Thank you so much for your incredible feedback! We truly appreciate it 🙂
It’s wonderful to hear that your dad has adapted well to the RAZ Memory Cell Phone—that’s what inspires us to keep improving our products every day.
If you ever encounter any difficulties, please don’t hesitate to reach out to our Support team. We’re always here to help!
Sue (verified owner) –
This is the BEST phone for my mom who has Dementia. I wish we would have learned about it much earlier in her diagnosis. She looks at the pictures on her screen over and over and now enjoys calling people because she can do it on her own! So simplistic and wonderful!!
I also LOVE that I have control over her phone, can check on her call history and send sticky note reminders with/without my recorded voice. That is an AWESOME feature. Thank you!!
On the flip side, I wish the voicemail message could be personalized and that checking voicemail could be as simple as using the phone. To have to use a passcode (not ideal for a person with dementia) and then listen to the missed number, time of day, length of call, etc is WAY TOO MUCH. It would be great to have the voicemail bar read: you have no voicemails or you have 2 voicemail messages. Then tap on that bar and have it go straight into the first message, with an option to save or delete the message right after it has been listened to and then move straight on to the next one. I have turned this feature off because it’s too much. Since callers cannot leave a message, now my mom is not hearing her friends’ voices and doesn’t know they are thinking of her when she is not around to answer the call. I’d love if your tech department would keep working on improvements based on feedback because I would really like to be able to use this feature. Aside from this, I have spread the word about how great this product is and shared your website with many.
RAZ Mobility Team –
Hi Sue,
Thank you so much for your feedback and kind words. That’s exactly what motivates us to keep improving every day! We’re so glad to hear that your mom has adapted well to the RAZ Memory Cell Phone 🙂
Through the RAZ Care app, you can enable or disable voicemail access on your senior’s phone. For other voicemail-related customizations, we recommend reaching out to your wireless provider.
If you have any questions, feel free to contact our Support team at 800-729-0083. We’re here to help!
Emily (verified owner) –
This is a great idea and just what my loved one needs!! Only complaint is that the call volume is not as loud as regular cell phone speakers. Odd, because the ringtone and caller announcements are plenty loud. My loved one has significant hearing loss and I hope she will be able to use this. (We have just activated the phone and not given it to her yet.) PLEASE find some way to increase the volume!!!
RAZ Mobility Team –
Hi Emily,
Thank you so much for your feedback! We’re glad to hear that your loved one has adapted well to the RAZ Memory Cell Phone 🙂
While the RAZ Memory Cell Phone is one of the loudest phones on the market, many customers find that enabling Speaker mode makes calls even easier to hear. The speaker’s volume can reach up to 125.6 dB!
To activate Speaker mode, open the RAZ Care app and go to Settings > General > Speaker.
If you have any questions or need assistance, feel free to contact our Support team at 800-729-0083. We’re here to help!