Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Kathy Marsh (verified owner) –
This phone was the answer to my prayers. My mother, who has moderate dementia still lives by herself and was getting 17 – 20 calls a day from phone predator’s. I simply moved the simm from her old cell phone into the Raz phone and limited her calls to only her contacts and allow calls list. The only problem I had was her calling 911 a couple of times, but I called the sheriff’s dispatcher and explain the situation and they now know that I get an email when she does that and can respond and check on her. They said they want her to have access to 911 if she needs help.
Tamara Lambermont (verified owner) –
It’s not a bad phone and only having six contacts is nice. However, especially with a Dementia person, having the 911 button so big at the top of the screen is absolutely ridiculous. I understand phone’s need 911 but to be so in your face for a person who has no clue about it is really hard on the Caregiver and kinda defeats the whole reason for the phone. In my opinion it’s not needed when a caregiver is with the person most of the time. There’s an emergency button in another area. It should be enough. I had to buy the emergency service from the company just because of that big button. I have placed a piece of tape over it so it’s not so in my mom’s face. Hopefully it works.
RAZ Mobility Team –
Hi Tamara, thank you for your feedback.
Caregivers can choose the best emergency calling method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is by default.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
These options ensure that seniors still have access to emergency services, which we believe is essential, while reducing the risk of accidental or unnecessary calls.
If you have any questions or need assistance, feel free to contact our Support team at 800-729-0083. We’re happy to help!
Manoj Perera (verified owner) –
Very easy to setup with great controls to manage calls for person with dementia.
Only complaint is 911 call is too easy to accidentally call. Caregiver notification of 911 calls is great but not sure what one can do remotely to intervene once call goes through. Feature for 3-way call would be great if can connect with call to 911 and able to facilitate false call or active emergency .
RAZ Mobility Team –
Hello Manoj! Thank you for your feedback, it’s very important to us. We’re glad to know that the setup was easy and the remote manage has been working well for you 🙂
Regarding the accidental or unnecessary emergency calls, we have great news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
David Swaim (verified owner) –
I didn’t realize how bad my mom’s mental condition had become until a criminal called her and convinced her to give him all her financial information. I wish I had gotten her one of these phones a long time ago before that happened. The ability to limit who can call her as well as whom she can call is invaluable. The way this phone works and the way it can be programmed remotely is fantastic. The “quiet hours” feature is especially useful since my mom now sometimes gets confused about whether it’s day or night and starts trying to call people in the middle of the night.
Paul (verified owner) –
We acquired this phone because our father-in-law enjoys riding around town on his battery-powered trike, and we wanted a way for him to contact us, as well as for us to find him should there be problems. He is visually impaired and has never owned a cell phone or tablet, so there have been some steep learning curves, but this is by far the best solution we’ve found. I would like the ability to ping the phone for immediate location, rather than only every 10 minutes, so if this function could be added, that would help. Charging on the wireless charger through the orange booklet cover is challenging, as we remind him to place it “camera side down” and “buckle side up” with varying success (we have received many 3 AM texts saying the phone is dying).
RAZ Mobility Team –
Hi Paul! We’re thrilled to hear how well your senior is adapting to the RAZ Memory Cell Phone and appreciate your feedback. We’re excited to let you know that we’re working on an additional feature that will provide more frequent GPS updates. Thank you for your feedback!
Dave Minard (verified owner) –
Nothing is fool proof for a senior who is overwhelmed by new technology but this is by far the best device we have found. There are so many clever settings that can be managed remotely via app on the caregiver’s device.
Carrie (verified owner) –
The concept of this phone is wonderful, but even so, people with memory issues may take some time to learn how to use it. There were several 911 calls before my mother understood to press the OTHER red button when she wants to hang up. The call confirmation setting is useful as the screen is so sensitive, it is easy to make unintentional calls just by holding the phone. Also, check mobile coverage in your area. While the phone may be compatible, it took awhile for us to find a carrier who actually covered our specific address.
RAZ Mobility Team –
Hello Carrie! Thank you so much for your feedback, we really appreciate it.
Regarding the 911 accidental or unnecessary calls, we have great news! You can now choose the best method for your mother from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
We also recommend testing other call activation methods to find the one that best suits your mother’s needs. Through the RAZ Care app, you can choose between Tap & Hold, Tap & Hold Long, Double Tap, or Single Tap.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Valerie (verified owner) –
I recently purchased the RAZ phone for my 90 year old mother. She does not have dementia. Her mind is sharp. But, her hands are very crippled up and deformed with arthritis. She’s had difficulties with the buttons on other senior phones. The big circle contact buttons are very easy for her to tap. She only uses the phone when she is away from home. It is turned off the rest of the time. She’s never used texting or voicemail, so she doesn’t miss those features. I have it set with no limitations. It’s been perfect for her.
Anna D –
This phone is amazing! It has allowed my mom to independently keep in touch with people. The fact that I can update settings from my phone and not touch hers is such a game changer. Thank you!!
Kathy Arthur (verified owner) –
This is a perfect phone to help my memory impaired Mom communicate with her family. Her land line phone received a huge amount of predatory calls. Only people you put into the phone can call her. Problem solved.