Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Sue (verified owner) –
This is the BEST phone for my mom who has Dementia. I wish we would have learned about it much earlier in her diagnosis. She looks at the pictures on her screen over and over and now enjoys calling people because she can do it on her own! So simplistic and wonderful!!
I also LOVE that I have control over her phone, can check on her call history and send sticky note reminders with/without my recorded voice. That is an AWESOME feature. Thank you!!
On the flip side, I wish the voicemail message could be personalized and that checking voicemail could be as simple as using the phone. To have to use a passcode (not ideal for a person with dementia) and then listen to the missed number, time of day, length of call, etc is WAY TOO MUCH. It would be great to have the voicemail bar read: you have no voicemails or you have 2 voicemail messages. Then tap on that bar and have it go straight into the first message, with an option to save or delete the message right after it has been listened to and then move straight on to the next one. I have turned this feature off because it’s too much. Since callers cannot leave a message, now my mom is not hearing her friends’ voices and doesn’t know they are thinking of her when she is not around to answer the call. I’d love if your tech department would keep working on improvements based on feedback because I would really like to be able to use this feature. Aside from this, I have spread the word about how great this product is and shared your website with many.
RAZ Mobility Team –
Hi Sue,
Thank you so much for your feedback and kind words. That’s exactly what motivates us to keep improving every day! We’re so glad to hear that your mom has adapted well to the RAZ Memory Cell Phone 🙂
Through the RAZ Care app, you can enable or disable voicemail access on your senior’s phone. For other voicemail-related customizations, we recommend reaching out to your wireless provider.
If you have any questions, feel free to contact our Support team at 800-729-0083. We’re here to help!
Emily (verified owner) –
This is a great idea and just what my loved one needs!! Only complaint is that the call volume is not as loud as regular cell phone speakers. Odd, because the ringtone and caller announcements are plenty loud. My loved one has significant hearing loss and I hope she will be able to use this. (We have just activated the phone and not given it to her yet.) PLEASE find some way to increase the volume!!!
RAZ Mobility Team –
Hi Emily,
Thank you so much for your feedback! We’re glad to hear that your loved one has adapted well to the RAZ Memory Cell Phone 🙂
While the RAZ Memory Cell Phone is one of the loudest phones on the market, many customers find that enabling Speaker mode makes calls even easier to hear. The speaker’s volume can reach up to 125.6 dB!
To activate Speaker mode, open the RAZ Care app and go to Settings > General > Speaker.
If you have any questions or need assistance, feel free to contact our Support team at 800-729-0083. We’re here to help!
Lori Drake (verified owner) –
This phone has worked exactly as advertised. I wish I had known about it for my Mom a year or more ago. Between the dementia and arthritic fingers she’d lost the ability to use a regular phone. Raz has bridged that gap and she’s easily using the Raz Memory phone. The caretaker app is the Best!
Rebecca Cheney (verified owner) –
I am so grateful to finally find a phone that my husband feels confident in using. His lack of technology skills and refusal to learn them has made cellular telephone usage a constant problem. Even though he would prefer a smaller phone, the benefits of the large contact icons make the size a non issue with him. I love being able to enter the contact information from the RAZ app on my phone.
Michael Dale Rogers (verified owner) –
Need to be able to turn up voice volume & ringer louder. Ringer maxed out is still not loud enough for some. The rest of the features are adequate & appropriate for elderly needs.
RAZ Mobility Team –
Hello Michael,
Thank you very much for your feedback, we truly appreciate it and will take it into consideration.
The RAZ Memory Cell Phone’s ringtones are already very loud, but we understand that some users may need an even higher volume.
If you have any questions or need assistance, feel free to contact our Support team at 800-729-0083. We’re here to help!
Michael Rosales (verified owner) –
My Mother In-law has dementia. We were having problems with her using her smart phone. The RAZ phone solved our issues with her making and receiving calls outside of her contacts. The caregiver portal has given us the ability to keep it easy for her to use her phone. greatly reduced the time I have to spend dealing with phone issues. The one issue I have is that when you activate Voice Mail, the Voice Mail indicator stay active on the RAZ phone. This is confusing to her as she thinks she has a voice mail and is constantly checking it. When you activate voicemail, it would be nice if the voicemail would not show up until there is a voicemail and when you listen to the voicemail and provide the status you want, it would go away from the screen until the next voicemail. We love this phone, and it solved a lot of issues we were having.
RAZ Mobility Team –
Hi Michael,
We’re so happy to hear that your mother-in-law has adapted well to the RAZ Memory Cell Phone and that it has resolved the issues you had with her old phone. That’s exactly what motivates us!
Thank you for your feedback about the Voicemail feature—we truly value it. We’re currently exploring this possibility to determine if it’s technically feasible to implement on the phone.
If you need any assistance, please don’t hesitate to reach out. We’re always here to help 🙂
Luis Franco (verified owner) –
Okay, update on my original review and complaint that the speaker volume was not loud enough. About a day after I posted my review I received some help from customer support to make sure the speaker was at its maximum volume. I guess it wasn’t since it did significantly improved.
Excellent customer support and you resolved my only issue! Mom is very happy! Thanks so much!
Tina white (verified owner) –
So far I like what I see. I have two concerns: 1)the charge on the phone doesn’t seem to last for 48 hours even without using it. 2) because of this I’m afraid of when it will announce that the phone needs charging, so I’ll probably tell Mom to plug it in every night.
RAZ Mobility Team –
Hello Tina. Thank you for your feedback! We’re so glad to hear that both you and your mom have adapted well to the RAZ Memory Cell Phone 🙂
As for the charging routine, that’s exactly what we recommend—charging the phone daily, just like you would with any other phone.
If you need any assistance, please don’t hesitate to reach out to our Support team. We’ll be happy to help!
Luis Franco (verified owner) –
Excellent phone for its intended user… someone that struggles with technology or memory challenged. The caretaker app is extremely useful and makes it easy to manage my mom’s phone. It would have gotten 5 stars, but the volume for the speaker phone is not loud enough. The volume is fixed by the phone’s software and is not adjustable. It states that it’s at its max volume, but the ringtone volume is significantly louder than the speaker phone volume so I believe the speaker volume could be louder. Mom is hard of hearing so increased volume would be better. Maybe a future software upgrade?
RAZ Mobility Team –
Hi Luis,
Thank you for your review and feedback! We’re thrilled to hear that your mother has adapted well to the phone and that you find the RAZ Care app both useful and easy to use 🙂
Regarding the volume, it’s true that the ringtone is somewhat louder than the speaker. It’s worth noting that the RAZ Memory Cell Phone has one of the loudest speakers on the market, reaching up to 126.5dB!
For hard-of-hearing users, we recommend activating the Speaker feature through the RAZ Care app. This ensures that all calls automatically go to the phone’s loudspeaker, making conversations much easier to hear.
If you have any concerns, feel free to contact our Support team. They’ll be happy to assist you and check if there’s any issue affecting your device’s volume. We’re always here to help!
Priscilla R (verified owner) –
The phone is simple. It can be easily set up using the App. Customer service has also been helpful in set up. I like the GPS feature.