Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular phone calls, video calls and text messages, while allowing the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Text messaging: A simplified, customizable experience that allows seniors to send and receive text messages according to their needs and abilities, featuring super-large letters, big buttons, speech-to-text, and quick answer options. Caregivers can also control who the senior can text and who can text them. Currently, this feature does not support group messaging or the ability to share photos.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Don Weber (verified owner) –
Overall I give it a 3. I love that you can manage the phone from the app. The phone has a few quirks like it does not alway go to sleep on the charger but sometimes does. I really wish you could move the 911 button, it is too big and easy to hit accidentally. I use the hard to see view and if I switch back to the picture view all the contacts lose their formatting. I wish I could size the contact size in the hard of seeing view. Right now they are too big.
RAZ Mobility Team –
Hi Don, thank you for your feedback, we really appreciate it. We’re glad to hear that you like the remote management feature 🙂
Regarding the Emergency button, you can now choose the best emergency calling method for your senior from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is by default.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
As for Low Vision mode, it was designed specifically for individuals with visual impairments. It features super-large buttons to make the phone easier to use. When this mode is activated, each contact icon is replaced with a color-coded tile of your choice. If you switch back to the regular mode, you can re-enable the contact photos at any time.
If you have any questions, feel free to contact our Support team at 800-729-0083. We’ll be happy to help!
John Sturley (verified owner) –
This is the only phone that my developmentally disabled sister who is also undergoing progressing dementia, can use. She is in an assisted living facility, and has hit the 911 button a number of times. It is very important that the Razcare app have the capability to disable the 911 function when the senior is in a full time care facility. Otherwise, this phone is wonderful
RAZ Mobility Team –
Hello John! Thank you for your feedback. We really appreciate it, and we’re glad to hear that the RAZ Memory Cell Phone has been good for your sister.
Regarding the unnecessary emergency calls, we have great news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App Store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Al Kaufman (verified owner) –
This phone has been vital for my dad, who is in a nursing home and cannot dial a regular phone, and he remembers our faces more than our names. It is truly his lifeline. Being able to control it from four states away has been wonderful for me. And whenever there is a problem, customer service has been phenomenal.
Al Kaufman (verified owner) –
This phone has been vital for my dad, who is in a nursing home and cannot dial a regular phone. It is truly his lifeline. Being able to control it from four states away has been wonderful for me. And whenever there is a problem, customer service has been phenomenal.
Ruth Aranda (verified owner) –
Great phone great customer service!!!!
Carolyn Christ (verified owner) –
I bought this phone for my dad, who is 103. He doesn’t have dementia but does have serious vision and hearing issues. The phone is close to perfect. It is loud enough for him to hear, and the pictures are easy for him to identify – so much better than having to navigate a keypad on a touchscreen! One problem we ran into was setting up voicemail – if you are with AT&T, do not let them give you Visual Voicemail – it appears to be their default, and I could not get the voicemail set up until we reverted to the original, plain old voicemail.
CLP (verified owner) –
This phone is a game changer. I had to “fix” my husband’s phone multiple times a day. And no more middle of the night phone calls and text messages that do not make sense.
C Bryant (verified owner) –
Solid device, serves its purpose
Christy C Sessions (verified owner) –
This product is a godsend. Mom cannot manipulate the volume, yet easily call loved ones with ease. She loves the silly photos we placed on the call screen. Loud ringtone. She can hear us!
Mojgan (verified owner) –
I love the idea of the Memory Cellphone and wanted to love this phone, but the execution could be improved. It’s great that someone with memory and function loss now has a phone to use and call. And, that there’s an app where the setting and functions can be controlled remotely. So these features are great and generally would make the phone a worthwhile purchase.
However, the greatest problem is the red emergency button on top. Seniors who previously would have never considered calling emergency services, now call it incessantly because they keep touching the red button. That means that we have to subscribe to the RAZ-offered emergency service so everything is not routed directedly to 911 which could happen 10-15 times a day. This issue is major enough that I’ve considered disconnecting this phone. The shortcomings of the phone beyond that are mere oddities. For example, if a picture is touched and the number is dialed, any further touching of the picture means more dialing even while the first call is being placed. It would be also better if the volume could be a little louder.
RAZ Mobility Team –
Hello Mojgan! We really appreciate your feedback, as we keep working every day to improve our products 🙂
Regarding the accidental or unnecessary emergency calls, we have excelent news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
We also recommend testing other call activation methods on the RAZ Care app to find the one that best suits your senior’s needs. Simply go to Settings > General > Call activation method and choose between Tap & hold, Tap & hold long, Double tap, or Single tap. This can also help prevent accidental calls.
Please feel free to reach out if you need any assistance!