Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Ruth Aranda (verified owner) –
Great phone great customer service!!!!
Carolyn Christ (verified owner) –
I bought this phone for my dad, who is 103. He doesn’t have dementia but does have serious vision and hearing issues. The phone is close to perfect. It is loud enough for him to hear, and the pictures are easy for him to identify – so much better than having to navigate a keypad on a touchscreen! One problem we ran into was setting up voicemail – if you are with AT&T, do not let them give you Visual Voicemail – it appears to be their default, and I could not get the voicemail set up until we reverted to the original, plain old voicemail.
CLP (verified owner) –
This phone is a game changer. I had to “fix” my husband’s phone multiple times a day. And no more middle of the night phone calls and text messages that do not make sense.
C Bryant (verified owner) –
Solid device, serves its purpose
Christy C Sessions (verified owner) –
This product is a godsend. Mom cannot manipulate the volume, yet easily call loved ones with ease. She loves the silly photos we placed on the call screen. Loud ringtone. She can hear us!
Mojgan (verified owner) –
I love the idea of the Memory Cellphone and wanted to love this phone, but the execution could be improved. It’s great that someone with memory and function loss now has a phone to use and call. And, that there’s an app where the setting and functions can be controlled remotely. So these features are great and generally would make the phone a worthwhile purchase.
However, the greatest problem is the red emergency button on top. Seniors who previously would have never considered calling emergency services, now call it incessantly because they keep touching the red button. That means that we have to subscribe to the RAZ-offered emergency service so everything is not routed directedly to 911 which could happen 10-15 times a day. This issue is major enough that I’ve considered disconnecting this phone. The shortcomings of the phone beyond that are mere oddities. For example, if a picture is touched and the number is dialed, any further touching of the picture means more dialing even while the first call is being placed. It would be also better if the volume could be a little louder.
RAZ Mobility Team –
Hello Mojgan! We really appreciate your feedback, as we keep working every day to improve our products 🙂
Regarding the accidental or unnecessary emergency calls, we have excelent news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
We also recommend testing other call activation methods on the RAZ Care app to find the one that best suits your senior’s needs. Simply go to Settings > General > Call activation method and choose between Tap & hold, Tap & hold long, Double tap, or Single tap. This can also help prevent accidental calls.
Please feel free to reach out if you need any assistance!
Jeremy Carr (verified owner) –
As a new caretaker for our father with Parkinsons, early onset dementia, as well as decreasing vision, this phone seemed like a no brainer as he struggles with his smart phone, and classic phones are fall too small for his vision. Overall this was an amazing discovery, but this is a longer review just to share a few unexpected hurdles that we have been working to overcome with him.
In the long run this has worked out much better. We had to go directly to low vision mode which he can read the name. Disappointed the big blocks only show the name in one line, would be nice if it would wrap the name to multiple lines rather than truncate after about 10 characters. Makes it very difficult if multiple contacts with same first name.
The phone does not allow long enough for him to answer if he is napping or phone not within reach. Typically only rings approx 3 times. We tried activating the voice mail, and that does not extend it. Would be best to ring 4-6 times min to allow time to find and answer.
Emergency button also has been an issue with multiple 911 calls in the first month, just due to how he holds the phone while walking or trying to put it in or out of his pocket ends up holding either the emergency button or first contact name and calling either of them.
It would be great to have a way to electively disable the emergency button to avoid this, as he has a panic button to his local facility and would not need the phone, and would prefer to have this off, or at a minimum, a small button at the bottom or top similar to the numeric keypad and voicemail buttons.
Beyond these nuances, the phone has been working great. The volume set to always speaker has been great, although a downside if he happens to answer in a public space, does not have the option to manually switch back. But this is worth the removal of the buttons for the many times he has incorrectly changed the volume turned off phone, hung up the phone, and even accidentally deleted most of his address book without realizing it!! The few inconveniences have been worth the overall benefits of the phone!
Other feedback, would be nice to have colored cases, as with his vision issues, a black case, makes it difficult to find as it blends in with many tables, walker, floors, etc. Red/Orange/Blue or other cases would stand out and be a lot easier for someone with low vision to quickly identify and find if misplaced.
RAZ Mobility Team –
Hello Jeremy!
It’s great to hear that your father is adapting well to the RAZ Memory Cell Phone and that the Low vision mode has been helpful. Thank you for your feedback and suggestions! 🙂
We recommend testing the Auto-answer feature, which allows the phone to automatically answer calls and switch to speaker after a few rings.
To help prevent accidental or unnecessary calls to 911, we’ve recently launched an update that provides caregivers with three options:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Additionally, we’re happy to inform you that all cases available in our shop now have an Orange option as well.
Please feel free to reach out to our Support team if you need any assistance. We’ll be glad to help!
Beth (verified owner) –
The absolute best customer service from a company that I have ever had. I accidentally ordered 2 phone cases and the company called me to ask and then immediately removed the charge. Every time I have asked a question, I get an immediate and thorough response
Henry Ten Brink (verified owner) –
Easy to use and no dropped calls. Wish the case came in red. Dee is using the pictures from her old phone
Brian (verified owner) –
Excellent customer service and a brilliant product not perfect but it’s a game changer for the elderly. If I have one complaint is battery life is not good & it would be nice if could make contact font slightly larger.
RAZ Mobility Team –
Hi Brian, thank you so much for your feedback. That’s what motivates us to keep improving every day 🙂
Due to the phone’s unique design and the need for constant availability, its battery life is somewhat shorter than that of a regular cell phone. We recommend making daily charging part of your routine, just like with any other phone.
To help ensure your senior stays connected, we’ve also developed several battery-related features:
1) The senior can receive a reminder to charge when the battery is low.
2) The phone provides visual and audible confirmation when it’s charging.
3) The caregiver can receive a text alert when the battery level is low.
4) The caregiver can check the battery power and charging status anytime through the RAZ Care app.
If you need any assistance, please don’t hesitate to contact our Support team at 800-729-0083. We’ll be happy to help!