RAZ Mobility is confident that you’re going to love your phone and accessories, but just in case, we make returns simple. All phones and accessories sold by RAZ Mobility can be returned for a refund within 20 calendar days of the date that you received your order. During this 20-day period you may return your phone and accessories for any reason, as long as:
1) The phone and accessories are in like-new condition with no physical or water damage and in the manufacturer’s original packaging;
2) You include the original components including, but not limited to, the device, battery, charger, cable(s) and Quick Start Guide; and
3) You provide proof that you purchased the phone and/or accessories from RAZ Mobility.
You cannot return accessories alone, pursuant to this policy. In other word, you cannot decide to keep the phone but return the accessories (unless the accessory has a manufacturer’s defect covered by the Warranty). However, if you return the phone, you may also return the accessories that you purchased.
You will receive a full refund for the returned phone and accessories (if applicable) minus a $75.00 restocking fee. Shipping and Handling cost are not refundable. If you do not include all of the original components, such as the charger or cable, the restocking fee will be $100.00. You are responsible for the shipping cost.
Please return your phone and accessories (if applicable) to:
1934 Old Gallows Road, Suite 350
Tysons Corner, VA 22182.
If you have any questions, please call customer support at 1-800-729-0083.