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Moto Z2 Play

First look – Moto Z2 Play

Let’s get started.

We’ll guide you through startup and tell you a bit about your phone’s features.

Note: software updates happen frequently, so your phone may look a little different.

Tips & tricks

Start: insert the SIM card or cards in your phone and charge up. Then power on and follow the screen prompts to set up your phone.

Help: all your questions about your new phone answered right on your phone. Watch a tutorial. Read a how-to. Find out anything about your phone.

Find it: Swipe up and open the app ? Device Help.

Note: certain apps and features may not be available in all countries.


Put in the cards & power on

To insert your Nano SIM card or an optional microSD memory card, follow these instructions.

Caution: make sure you use the correct size SIM card and don’t cut the SIM card. Don’t use tools to remove the battery – doing so may damage your phone.

Charge your phone fully and turn the power on. Then select your language and follow the screen prompts to get started.

Note: your phone comes with a TurboPowerTM USB-C 3A-compliant charger for the fastest charging speeds. Using other chargers with a USB-C connector is not recommended and can slow charge speed. Avoid incompatible USB-B (micro USB) chargers and uncertified adaptors and cables, as they may damage your phone.

Tip: to make the screen sleep or wake up, press the Power button. To turn your phone on or off, press and hold it.

Accessibility Options

Android devices offer exceptional built-in accessibility options and third-party accessibility applications. RAZ Mobility has an extensive section dedicated to accessibility. Read more >>>

Moto Mods

Transform your phone into a movie projector, a boombox, a battery powerhouse and more. Swap out Moto Mods throughout the day to get the performance you need when you need it and add new Moto Mods to your collection at any time.

Note: Moto Mods are sold separately. View the complete collection at

Sign in

After you power on, just follow the screen prompts to get started.

If you use Gmail™, you already have a Google™ account – if not, you can create an account during setup. Signing in to your Google account lets you access, sync and back up your stuff. See your Google apps, contacts, calendar, photos and more.

Tips and tricks

Wi-Fi network: for faster Internet access or to conserve mobile data use, swipe the status bar down with two fingers, then tap > Wi-Fi.

Accounts: to add, edit or delete accounts, swipe up > Settings > Accounts. To set up email accounts, see “Email”. For help with your Google account, visit

Note: this phone supports apps and services that may use a lot of data, so make sure your data plan meets your needs. Contact your service provider for details.

Quick start: Home screen & apps

The Home screen is what you see when you turn on your phone. From here you can explore apps and more.

Note: software updates happen frequently, so your screen may look a little different.

Tips and tricks

Return: to return to the Home screen from any location, tap Home .

Pages: to add a page, drag an app to the right side of the screen until you see a white bar. You can add multiple pages. To see other pages of shortcuts and widgets (if available), swipe the Home screen left.

Settings: to quickly open common settings, swipe the status bar down with two fingers. To open more settings, tap .

Shortcuts: swipe up , touch and hold an app, then drag it to one of your Home screen pages.

Apps: to remove an app from a Home screen page, touch and hold the app, then drag it to Remove. (The app isn’t removed from your phone, just the Home screen.)

To uninstall apps from your Home screen, touch and hold the app, then drag it to Uninstall. (You can’t uninstall some apps.)

Status & notifications

At the top of the screen, icons on the left notify you about new messages or events. If you don’t know what an icon means, swipe the status bar down for details.

Tip: getting too many notifications? Touch and hold a notification to see which app is sending them to you. Then you can turn them off.

Icons at the top right of the screen tell you about phone status:

Control with one touch

Lock and unlock your phone, navigate your phone and more with just one touch.

Find it: Moto > Moto Actions > One-button nav

Activating One-button nav will remove the Back , Home , and Recent buttons from your screen. You will navigate your phone using the fingerprint sensor instead.

To navigate using the fingerprint sensor, use these gestures:

  • Home: tap quickly on the fingerprint sensor to go to your Home screen.
  • Back: swipe right to left on the sensor to go back to the previous screen.
  • Recents: swipe left to right on the sensor to view recent apps.
  • Lock: press the sensor until you feel a short vibration and then release to lock the screen.
  • Google: touch and hold the sensor until you feel a longer vibration to activate the Google Assistant.

SD Card

Insert SD Card

Whether its images, music, videos or applications we know that the most important stuff on people’s phones is stored in the user memory. The Moto G (5th Gen.) allows you to expand your memory by using a micro SD card.

To insert a memory card:

1. With the phone facing down, insert the SIM tool into the tray hole to pop out the tray.

2. Put in the SIM card with the gold contacts facing up. Put in an optional microSD card on the tray’s back with the gold contacts facing down.

3. Push the tray back into your phone.

When you insert an SD card for the first time, you can choose to either use the card as Portable Storage or Internal Storage.

Portable Storage Internal Storage
Select this mode if you frequently swap your SD card between devices, use your SD card for media storage only. Select this mode if you want to completely extend your device storage with the card, and need the card to store large applications, games, and their data.
You have a Class 2, 4, or 6 card. You have a high-speed card (UHS-1)
If you frequently swap cards, use SD card to transfer content between devices and do not download many large app, we recommend configuring your card as “portable”. If you want to store large games on the card, if your device storage is always filling up, and you plan to always keep this card in the device, we recommend keeping your card as internal.
Only pictures and media can be stored on the card. The SD card can become your device primary storage
Downloaded applications, their data, is always internal. they can not be moved to the card. Downloaded applications, their data and media can be moved to the card
The card is readable by other devices. (another phone, Mac, PC, digital camera)

The card is not readable by other devices. (another phone, Mac, PC, digital camera)

Content on the card is not encrypted by default. The card will NOT be reformatted when Portable storage is selected.

The card is always encrypted, and can not be decrypted on any other device. The card will be formatted when Portable storage is selected.

Performance warning

We recommend use of a high speed card , such as a UHS-1 type. Class 4 and Class 2 micro SD cards are not recommended for adopted internal storage usage. The performance of these cards is typically 10x slower than internal storage performance.

High speed card are identified by these logos:

If your card it too slow, your device will warn your during the adoption process. If you encounter this dialog, we advise to upgrade your card to a UHS-1 card first.

Using your card as “Portable Storage”

  • Insert the SD card on your device
  • Android will notify you a new SD Card has been detected, you can setup the card as portable or internal storage

If you decide to defer this decision, the card will be used as portable storage by default. you can change this selection through Settings -> Storage at a later stage

Using your card as “Portable Storage”

  • Media, pictures, movies already on the card will be visible in the device photo gallery and media apps. New content side loaded to the card will also be available and viewable in media apps on the device
  • Through the Motorola camera application settings, you can select the default storage for pictures and movies captured through the Motorola camera app. Third party camera might not offer this option.
  • Some third party applications will enable you to store their content on the ‘portable’ SD card, as in lollipop; but only if the application developer chose to do so (Google Play Music) If you select a card as portable storage, you will NOT be able to move applications to the card, nor will play store automatically install applications to this card

Using your card as “Internal Storage”

  • Insert the card in the device
  • You should see a “Set Up SD card” Notification
  • Tap on ‘setup SD card’ in the insertion notification (or go to settings->storage->select card-> menu->format as internal)
  • Select the ‘internal storage’ option, after have carefully read the warning
  • If you currently have applications installed on the card, your device will ask you to move these applications back to internal storage before formatting your card
  • Your card will be formatted and encrypted, and usable as device storage
  • Once the card has been formatted, you will be asked whether you want to migrate data currently on your device to the card. This step will move all media, pictures, and documents to the SD card.
  • By selecting where to migrate content, you also select the preferred storage location for all applications, databases and data.
  • If you decide to move that data to the card, the SD card will also become the preferred storage location for all applications content, data and database and media.
  • If you decide to skip this step, your device internal storage will remain the preferred storage for all content.
  • Once a card has been formatted as internal storage, both your device internal storage and the card will show up as “device storage” under storage settings, and you will be able to move applications which were in internal storage to the card. Moving applications to the card can be done from application settings (Settings > Apps > select application > Change storage location)
  • Once a card has been formatted as internal storage, Play Store will install applications on either storage volume automatically, based on a set of rules provided by the application developer (you will be able to move applications from one volume to another)

Applications will always store their content in the preferred storage location by default. You will not need to indicate in each application setting where to store content; for example

SD Card

Using external SD card as internal storage

Using external SD card as portable storage


Ringtone Settings


Soft reset

External reset


Manually select a network

Change network mode


Connect to a Wi-Fi network


How do I use the smart lock features on my Moto Z2 Play?
Smart locks allows you to keep your device unlocked when it’s clear that you have your device with you – for example when it’s connected to your Moto 360, when your home, or when it recognizes your face.

Trusted Bluetooth device:

  • Touch
  • Touch Settings
  • Touch Security
  • Touch Smart Lock
  • Touch Trusted devices
  • Touch Add trusted device
  • Make your Bluetooth accessory discoverable
  • Add a name for the connected device and touch OK

Trusted places

  • Touch
  • Touch Settings
  • Touch Security
  • Touch Smart Lock
  • Touch Trusted places
  • Touch Home to set a trusted place in Google Maps, or touch Add trusted place to add another trusted place.
  • Select the desired location

Trusted face

You can have your device unlock when it recognizes your face. After setting a trusted face, every time you turn on your device, it will search for your face and unlock when it recognized you.

To set a trusted face:

  • Touch
  • Touch Settings
  • Touch Security
  • Touch Smart Lock
  • Touch Trusted face
  • Touch Set up and follow the on-screen instructions. Touch Next when you’re done.


  • Someone who looks similar to you could unlock your phone.
  • To improve how well your device recognizes you in different conditions touch Improve face matching and follow the on-screen instructions.
  • This option can be disabled by administrators.

Trusted Voice

Allows “Ok Google” to unlock your phone when the sound matches the voice model.

To set trusted voice:

  1. Touch
  2. Touch Settings
  3. Touch Security
  4. Touch Smart Lock
  5. Touch Trusted voice
  6. Touch From any screen
  7. Train your phone with “Ok Google”
  8. Enable Trusted voice

On-body detection

Just unlock your device once and it stays unlocked as long as you keep holding your device or carry it on you.

To enable On-body detection:

  • Touch
  • Touch Settings
  • Touch Security
  • Touch Smart Lock
  • Touch On-body detection
  • Enable On-body detection

What security and screen lock options are available on my Moto Z2 Play?

Your device has several different lock options available. If a lock is set for your screen, the screen goes dark and locks when the display goes to sleep or if you press the Power button.

To access your lock options, touch > Settings > Security > Screen lock

Screen Lock Options

  • Swipe – provides no protection, but lets you get to the Home screen quickly.
  • Pattern – lets you draw a simple pattern with your finger to unlock the phone.
  • PIN – requires four or more numbers. Longer PINs tend to be more secure.
  • Password – requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.

Important note: Your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. Please contact your IT Admin for more information.

Automatically lock

Set the period of time after sleep, to lock your phone, except when kept unlocked by Smart Lock

Power button instantly locks

The power button will instantly lock your screen, except when kept unlocked by Smart Lock

Use fingerprint security – Moto Z2 Play

Use the fingerprint sensor to unlock your phone, make fast and secure online purchases, and sign into bank and finance apps. You can add more than one fingerprint. Fingerprints are stored securely on the phone.

Set up fingerprint security

  • Set up a backup screen lock (pattern, PIN, or password).
  • Go to Settings > Security.
  • Touch Fingerprint.
  • Follow the onscreen instructions to scan your fingerprint using the square sensor on the bottom front of your phone.

Add more fingerprints

You can add fingerprints for other fingers you might use or for other users.

Keep in mind that:

  • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile.
  • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps.
  • Go to Settings > Security > Screen lock
  • Fingerprint and unlock the screen
  • Touch Add fingerprint
  • Use the fingerprint sensor to scan another fingerprint
  • Rename each fingerprint. Touch the current name, then type a name and touch OK

Use fingerprint sensor

To wake and unlock your screen, or any time you see on the screen, touch your finger to the sensor to verify your identity.

After you touch , you’ll also need to enter your pattern, PIN, or password if:

  • You’re restarting the phone
  • More than 72 hours have passed since you unlocked the phone
  • After 5 unsuccessful read attempts
  • You’re accessing Settings > Security
  • The sensor can’t read the fingerprint

Remove a fingerprint

  1. Go to Settings > Security
  2. Touch Fingerprint
  3. Unlock the screen with your pattern, PIN, or password
  4. Touch the fingerprint to remove
  5. Touch Delete


Browse the internet


Using the camera


Enable call waiting

Enable call forwarding


Pairing using Bluetooth


Transfer data from the device to the SD card

Transfer data from the SD card to the device

Transfer data from phone to computer (Windows)

Transfer data from phone to computer (Mac)


Insert or remove the SIM card – Moto Z2 Play

1. With the phone facing down, insert the SIM tool into the tray hole to pop out the tray.

2. Put in the SIM card with the gold contacts facing up. Put in an optional microSD card on the tray’s back.

3. Push the tray back into your phone.


Icon notifications


Setup email

Choose your email provider
– Gmail
– Yahoo!




How do I setup a Microsoft Exchange (corporate) email?

Follow the steps below to setup a Microsoft Exchange account in just a few steps.

  • From the home screen touch Apps > Settings > Accounts > +Add account
  • Touch Corporate or Exchange
  • Enter your email address, touch Next
  • Enter your password, touch Next
  • Touch Select if you need to add a Client Certificate
  • Check the following fields for accuracy:
    • Server
    • Port
    • Security type
  • Touch to change the desired Account settings. Once finished, touch Done
  • Enter a name for the account and then touch Next

The Microsoft Exchange ActiveSync account is now set up.


How to download

Change app update settings

Check data usage per app


Get support by phone, chat, email or through video communication.

Our Support Team is available Monday - Saturday from 10AM to 7PM ET.

Live Chat

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RAZ Mobility

1934 Old Gallows Rd. Suite 350
Tysons Corner, VA 22182