Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Judy Matysik –
I recently returned my mother’s Memory Cell Phone because someone at her care facility had inadvertently exited the app and did a factory reset. Within a week, I had the phone back with the app reinstalled. Not only that, you installed the new version which has great new options AND sent a complimentary wireless charging platform because she had damaged the charger port trying to put the charger in the wrong way. That is customer service above and beyond.
Thank you so much for your awesome service and great product. It is the only phone my mother with dementia is able to use.
Sandra Brazil (verified owner) –
Great phone for those with dementia. Easy to set up from the caregiver portal. Customer Service is great. An improvement would have the phone shut off automatically if not being used since the battery goes down and the phone has to be charged daily.
Bob M. (verified owner) –
I found the RAZ Phone easy to get set up and it works as advertised. This will be a big help as my wife has memory problems. Now I feel comfortable being away from her for a while. Thanks.
Eric Yarbrough III –
I purchased this phone for my brother who has rapid arm and hand tremors due to Parkinson’s Disease. He also has early Dementia. He is not tech savvy at all. The Raz phone is truly a blessing to him and my family not only because it’s simple and easy to use, but it eliminates the clutter he would have to navigate through using the traditional smart phone. He is proud that he has a device that is fully simplistic and streamlined to his need, but also instills his dignity just by the phone’s impressive appearance. Raz mobility technical support is Fantastic! I have dismissed products from other companies just on the premise of customer support alone, regardless of the quality of product. I was helped by Alex at Raz Tech support. He was extremely knowledgeable, methodical, courteous, and above all, patient. I enjoyed one of the best customer experiences I have had in many months. Kudos to Alex.
Wayne Lusvardi (verified owner) –
The main obstacle with other Senior cell phones is my 94 year old mother in law can not figure out how to find contacts buried in the phone. The RAZ phone eliminates this problem. However, I have tried to arrange for my mother in law to request her blood tests by calling the doctor’s offices herself (they will not accept request for records by me). The answering system for the doctors have an algorithm that asks the called to indicate whether they are an existing patient (press #1), a new patient (#2) or something else (#3). But there are no numbers or keyboard with the RAZ phone. I am trying to find a way to work around this problem. Otherwise, the RAZ phone has eliminated the main barrier for seniors in using a cell phone – the unlocatable contacts.
RAZ Mobility Team –
Hi Wayne,
Thank you so much for your feedback! We’re happy to hear that your mother-in-law has adapted well to the RAZ Memory Cell Phone.
Since you purchased the phone, we’ve launched many new features and improvements, including the In-call keypad, designed specifically for situations like yours. You can enable it through the Settings section in the RAZ Care app.
If you have any questions, feel free to reach out to us here or call 800-729-0083. We’re here to help!
Jennifer (verified owner) –
This phone is perfect for my aging father. I had set up questions for customer service and they were very friendly and helpful. Needs charged daily as the phone doesn’t hibernate (we purchased the platform charger for ease of use and it illuminates blue-so it’s obvious to the eye that it’s charging.) We solved the problem of accidental misdials by purchasing the wallet case (nice magnetic closure and works with the platform charger).
The portal makes it easy for me to check battery life, add/delete contacts and control who calls him, aside from whose on his contact list. The clarity on both ends is great. The ringer/volume is fixed (loud).
Couple negatives- (1) if the phone battery completely dies, you have to power it back up by the power button on the side of phone after charging for a bit-glad I was around to do this for him. (2) doesn’t show missed calls. All in all, very pleased with the simplicity of this phone while offering pease of mind.
Bobbie Bonnickson (verified owner) –
This phone is exactly what we needed for my 86 year old mom. Super simple for her to use and simple for me to control things from the portal. We ordered a stand for the phone from Amazon and that eliminated her issues with accidentally touching somewhere she shouldn’t, and making accidental calls, and from dropping the phone when trying not to touch the buttons on the side. The stand made a huge difference for her so I would recommend that to anyone who gets this great phone. Works just as promised and I can’t say enough about the fabulous service! I feel like they know who I am when I call and they are always very helpful. Thanks so much for your fantastic product and extraordinary service!
Dan –
The phone works great for my 91 yr old mother in-law who hassle memory issues. The only improvement I would like to see is the ability to have the screed shut off to save battery life. It dims but still consumes power and requires charging every night.
Linda (verified owner) –
Have had the phone less than a month and so far so good. A couple of issues we had were battery died and accidental calls. With the phone in the case when my mom goes to charge it she was having trouble getting it all the way connected so it did not charge. She now is trying to remember to pop it out of the case to avoid that. Rep I talked to was extremely helpful and got it charged back up via a couple simple steps. I wish you could just plug it back in to charge when that happens. Second issue of accidental calls – when holding the phone her thumb touches the #2 picture in her right hand so always calling that person. Remedied by making that a duplicate of #1 person which is her home phone. So if she calls it, no big deal and no one else is getting calls. So essentially we are only using 5 placeholders. The phone case is very nice and protects from other accidental calling. Would be nice to have bright colors so it is easily seen by low vision people!
Sandy Blumberg –
Four months after buying a RAZ mobility phone for my 93 year old father-in-law, I have purchased another one for my parents. This phone has allowed easy and reliable communication for a man who was unable to use a standard cell phone. He is thriving now, unafraid to be left alone, as he feels confident in the easy to use touch screen. He is socializing once again by reaching out to friends and family. The photo displays make use intuitive, as he has no trouble remembering how to use the phone. While wearing the phone on a lanyard, the sensitivity of the screen allowed for many unintended calls. We solved the problem by using a piece of thin clear plastic with a rubber band over the screen. Not perfect, but an easy solution. Included with the phone was an offer for service with the carrier Mint which I was surprised to find works perfectly in the rural area where I live.
Upon ordering the second phone for my parents, customer service reached out to inquire if I’d had a problem with the first phone or if this was for another user. They noticed that I’d ordered a different model from the first and proceeded to upgrade me to a more expensive phone that could be served by most carriers at no additional cost! I’m really blown away at the quality and attention to detail of the customer service. Eldercare can often be difficult to navigate, but this product and the follow up is amazingly efficient. Thanks to all involved