Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Denise MacFadden (verified owner) –
As the caregiver for my cousin with developmental disabilities and issues with obsessive compulsive disorder, I am thrilled with the phone we purchased for her. She now can only call those friends and family that won’t have issues with her sometimes obsessive calling and I can now easily and remotely block calls from persons she currently deems “irritating“. With the purchase of the emergency service plan, we no longer fear problems with law enforcement due to potential misuse of the 911 services, but continue to provide her with help in case of a true emergency. This phone should be promoted to the community of persons with developmental disabilities as it would assist many families in similar situations as ours.
Carol Cleaver –
Overall, we were very pleased with the Raz phone. We also purchased the Raz emergency service, an excellent service for the accidental or sometimes intentional 911 calls. Customer service is excellent; they return voice messages quickly and are very thorough in responding to questions about the phone. Our comments are similar to others regarding multiple calls to contacts, even when the phone was sitting on a flat surface. We tried the recommended pouch and clip, without success. Also, we could not increase the volume without using an external speaker. Set aside these two concerns, the joy the phone brought to our mother in the few months she used it was worth the repeated dials. For anyone considering the phone, the benefits far outweigh the inconveniences. I recommend this phone to family and caregivers of persons with dementia.
Karen Luton Yeager (verified owner) –
My Dad doesn’t have dementia but is 87. We got the Raz phone and it’s like a long, cool drink of water. We tried Jitterbug and Jethro “senior friendly” phones and they were a JOKE. Raz is the first truly SIMPLE phone – no menus, God bless them, and remotely configurable. The only thing I would criticize, and I hope Raz is listening… About once or twice a day, the Raz phone makes an outgoing call while in my Dad’s pants pocket. I have witnessed this first-hand. He’s puttering around the kitchen, not bending over, not with his hands in his pocket, and his phone calls me. If he were allowed to “turn off” the screen before he puts the phone in his pocket, I believe the problem would be fixed. We did try a belt holster, but with his posture, his belt is too close to his armpits and it takes so long to get the phone out of the holster that the phone stops ringing before he can answer.
Paul Nuechterlein (verified owner) –
GOOD SUPPORT I turned my memory phone on before I installed the SIM card that came with it. Then, I could not turn it off to safely install the SIM. A call to 800-729-0083 quickly got the problem fixed.
Susan Rogers (verified owner) –
I purchased the phone for my 96-year-old Dad. I immediately ordered the charging stand because he was having difficulty plugging the charger into the small hole at the bottom of the phone. Also, he tends to grab the phone, which means his palm or fingers will dial a number. Since it’s just family, we laugh it off but a cover to prevent accidental dialing might be helpful. Otherwise, we are very happy with the phone. Easy to use. No voicemail to worry about. We also purchased the carrying case so he could put it into his shirt pocket and not worry that he will lean forward and allow the phone to drop out and break. He loves the phone and says he feels safer having it with him in the car.
Katri McLendon –
My 92 year old father loves this phone. I love not worrying that someone is scamming him over the phone. He loves showing it off to his friends at the retirement community. I love not spending hours trying to talk him through getting him back on his phone. He loves not calling the wrong person because he touched the wrong line in his contacts. I love updating new phone numbers for his contacts without having to have his phone in hand. For us it’s a win/win/win.
Kathy Thorbjornsen –
I purchased this phone for my Dad who we just moved into a nursing home due to dementia. He became unable to remember how to work his old cell phone or the regular telephone. The RAZ has been a Godsend. It’s so easy for him to use and he is absolutely thrilled to be re-connected with his family. I had a little trouble activating it, ( a senior citizen setting up a phone for a senior citizen…what could go wrong???). But I called customer service and the rep that helped me was amazing. Patient and knowledgable and even emailed me pictures of what things should look like along the way. She made sure I knew how to add names and pictures to the phone and even offered to do it for me if I emailed her the pictures. I’ve called a few times with questions and I reach a human being quickly and they always know the answer to my questions. Customer service of the highest caliber. So far the only downside is that when the phone is in the case the volume of the ringtone is very low and my Dad doesn’t always hear it. I’ve called customer service and they told me that I have to be near the phone to adjust the volume, so the next time I am there I will give them a call. The RAZ is the absolute perfect cell phone for any senior but especially one who has impaired mental capabilities.
Dorothy Blase (verified owner) –
I bought this for my mother who was recently diagnosed with Alzheimer’s disease and she struggles with mixing up numbers. It’s so helpful to touch on a face and be able to call her contacts. However, it’s too easy to call contacts, meaning…. many times, just picking up the phone results in mistakingly placing calls. I would like to see a phone that you have to hold your finger on a pic for a second or 2. Right now, just inadvertently brushing the screen results in placing a phone call. My mother hesitates to pick up the phone because of that reason.
Melody Block (verified owner) –
I am very pleased overall – the phone is very simple to use. My one big issue with the phone is that there is no way to customize the amount of pressure needed to “press” the screen. My mom has sensory issues in her fingertips, and is having a card time pressing the screen – especially the “Answer” and “Hang Up” buttons. Are there any work-arounds this problem? What else can be used to supply adequate pressure to the screen?
Julie (verified owner) –
This phone has been a godsend to me as the caretaker of my mother from three states away. I love how I can manage the phone via the portal. There are so many things I love about this phone and its ease of use for my mother. Other reviews talked about the default ringtone volume being very loud and unable to change. The ringtone volume was super loud! I called RazMobility Support and they walked me through how to lower the ring volume (but you can only do it when having the phone physically with you and they walk you through all of the steps). I’m sure there are other changes RazMobility support can help you with. Just call them and ask, “Can _____ be adjusted on the phone?” They have been super helpful. I love how simple the portal is to manage and how I can see the battery life, and GPS location of my mother’s phone. The MintMobile cell service did not do too well in my mother’s nursing home, but it was easy to switch out the SIM cards to another carrier. But make sure you purchase the more expensive Raz phone so you can easily switch carriers if you need to. I would have stayed with MintMobile if the reception was better as their website is super easy to navigate. So this review doesn’t go on forever, I’ll focus on some features I would like to see in the future: recent call list, ability to adjust the ringtone volume, voice volume from portal. One glitch I’ve found is that when my mother presses the “Hang Up” button too long, she accidentally calls the contacts listed in the #5 & 6 spots. To avoid her accidentally calling someone a lot, I added my contact info into slots 5 & 6. So if it happens, she is just calling me. We also bought the wireless charger (which comes with the protective phone case). That way my mom does not have to struggle to plug in the regular phone charger. The wireless charger charges super slow to avoid wearing out the battery. This phone is awesome. Raz, if you created an affiliate program, I think you could get the word out even more about this phone. I would be a huge cheerleader of the phone!
RAZ Mobility –
Hello Julie,
Thank you for your review! We’re glad to hear that the RAZ Memory Cell Phone keeps your mom connected.
The ability to control the ring volume via the portal will be include in the next release among other new options.
We have an affiliate program and our marketing team will contact you.
RAZ Mobility Team