Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Larry Campbell (verified owner) –
The RAZ Mobility phone for seniors is wonderful. My father has macular degeneration (legally blind), hard of hearing, and is in early stage of dementia. This “Auto-answer with speaker on” phone has helped tremendously since he had problems locating the Answer button, and then trying to find the Speaker ON button with his previous cell phone. Because of his vision, we opted to use the awesome setting for “Low vision or hand tremors” users.
Although the large names, which we color coded for him, are much easier to locate than selecting from the list on his old phone, it doesn’t allow the removal of Emergency(911). We moved it to the end of his contacts, but he still found a way to accidentally select it. It would also be nice if he could give verbal commands such as “Call David” or “Call Emergency” to help eliminate selecting the wrong contact because of his limited vision. The large Names is better than the pictures of the contacts because he can’t see the pictures. But he has called the wrong contact many times…… still better than not using his other cell phone (for incoming OR outgoing calls) because he was so frustrated with it!
RAZ Mobility Team –
Hi Larry, thank you for your feedback, we truly appreciate it!
We have great news: caregivers can now choose the emergency calling method that works best for their seniors through the RAZ Care app. This helps reduce unnecessary calls. The available options are:
1) Keep the emergency button at the top of the screen, as it is by default.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
Also, stay tuned for the upcoming launch of an improved Low Vision mode 😉
If you have any questions, feel free to contact our Support team at 800-729-0083. We’ll be happy to help!
Linda –
This phone has been the best solution for my father. Unfortunately, he doesn’t fully understand that the pictures are for calling the person. He tries to open up the picture to see it better, which calls the person. Thank goodness for being able to set quiet hours. This has been a great solution for getting rid of spam calls. I don’t like that when set to have charging announced, it keeps repeating the message. Just once or twice should be sufficient. It’s great being able to access the controls using the caregiver app. Customer service is fabulous! Overall, it’s been such a help staying in touch with my father, especially when I’m in a different state.
RAZ Mobility Team –
Hi Linda,
Thank you for your feedback. We truly appreciate it!
We recommend testing different call activation methods to help prevent accidental calls. You can find this option in the RAZ Care app under Settings > General > Call activation method. You’ll be able to choose between Single tap, Double tap, Tap & hold, or Tap & hold long.
Additionally, you can enable the Call confirmation screen feature, which adds an extra step asking the senior to confirm before placing a call.
If you need any assistance, please feel free to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Connie Brandau (verified owner) –
It’s only been a couple of weeks, but this seems to be working well for our Mom who is going to be 97. Mom is totally bed and chair bound so I have a plastic holder on the wall next to her chair and the phone is on auto answer so that when we video call her she immediately sees us. We really didn’t need the flat bed charger because I leave the phone plugged into the wall charger all the time. She can no longer handle even the most simple connections. Love it that I can control and see who is and isn’t calling her. We really didnt need the flat bed charger. Pretty simple for even a dummy like me to navigate through the app.
Olivia (verified owner) –
This phone has been a relief for me, and works perfectly for my mother, who was having memory issues, and has been having cognitive issues due to a recent stroke. She is able to use the phone easily, (she was intimidated and flummoxed by all of her previous phones — and there were many) and I can call to remind her to charge her phone when I see that her battery is low. My only issue is that the battery drains very quickly. I receive the text reminder almost daily, although she doesn’t use her phone that often. (That’s why 4 stars, not 5!)
RAZ Mobility Team –
Hi Olivia, thank you for your kind words. We’re happy to hear that the RAZ Memory Cell Phone has been helpful for your mother and a relief for you. That’s exactly what motivates us to keep improving 🙂
Due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
We’ve also developed a series of features to help make sure your senior stays connected, and we see you’re already using some of them:
1) The senior can receive a reminder to charge when the battery power is low.
2) The senior can get visual and audible confirmation that the phone is charging.
3) The caregiver can receive a text message alert when the battery power on the phone is low.
4) The caregiver can check the current battery power and charging status at any time.
If you need any assistance, please don’t hesitate to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Julia –
The phone does what it claims it will do but it is still confusing for my LO. Her old cell phone had become too confusing for her to navigate but she knew how to make and receive calls once she was in the correct spot. The Raz phone, as far as I can tell, doesn’t allow her to swipe to answer. The phone ringer is not very loud and she is hard of hearing so she misses the ring. Her old phone has a popular song as her ringtone so even if she hears her Raz ringing she doesn’t know to answer. The phone uses way too much battery and there should be an easier work around to stop unwanted 911 calls. We did add a keypad and made 911 calls keypad only so hopefully we have stopped them. Otherwise, it is a nice phone and we like having the ability to add big photos as her contacts with name and number listed as well.
RAZ Mobility Team –
Hi Julia, thank you very much for your feedback! We’re glad to hear you’re exploring the different emergency calling methods available on the RAZ Memory Cell Phone. This is a great step toward preventing accidental or unnecessary 911 calls 🙂
You can set the ringtone volume to maximum through the RAZ Care app, and also select the ringtone that works best for your loved one.
Due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
We’ve also developed a series of features to help make sure your senior stays connected:
1) The senior can receive a reminder to charge when the battery power is low.
2) The senior can get visual and audible confirmation that the phone is charging.
3) The caregiver can receive a text message alert when the battery power on the phone is low.
4) The caregiver can check the current battery power and charging status at any time.
If you need assistance, feel free to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Kellee (verified owner) –
I never write reviews but I thought it was important to share. I searched high and low for a phone that my mom was able to use. I looked at apps, I looked at ways to program phones to do all the things I needed. The apps were not reliable and still didn’t meet all my needs. This phone is very very user friendly and works very well. All the functions they describe work. As with any newer software there have been a few little quirks with it but every time I’ve called customer support I’ve gotten prompt attention and a live human on the phone to address the issue. I highly recommend this phone. So grateful for it. Being able to check in on my mom and have her feel more connected to all the family is worth every penny.
Ann (verified owner) –
Overall, a nice practical phone and an improvement over his other phone. However, with the new phone, there is still a learning curve in the case of my person with dementia that he cannot overcome. He is used to tapping to make a call, but if I leave the phone on ‘tap’ he, is calling people when the phone is in his pocket (phone does have the case around it and the glass on it). Then, if I change it to ‘long tap’, he just can’t remember to do the long tap. So, essentially he does not have a phone if he wants to go alone on a neighborhood bike ride or walk.
RAZ Mobility Team –
Hi Ann, thank you for your feedback, we truly appreciate it 🙂
We recommend testing other call activation methods, like Double tap, for example.
You can also enable the Call confirmation screen. This will show a popup after a contact is tapped, asking the senior to confirm before placing the call.
If you don’t have one yet, we recommend taking a look at the Wallet case. It covers the phone’s screen and helps prevent accidental calls.
If you have any questions, feel free to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Maria Bucco (verified owner) –
I got this phone for my mother. Soi far she likes it. She is 90 and legally blind.
The pros:
Is very easy for her to make and receive calls.
The caregiver gets notifications about low battery, or when an emergency call is placed from the phone .
The cons:
Short battery life
The emergency button is big and on top of the screen. This is good in case of emergency , but is too easy to accidentally call 911 (it happened a couple of times)
There is no language options, only English. It would be great to have a Spanish option in the settings
RAZ Mobility Team –
Hi Maria, thank you very much for your feedback, it truly means a lot to us. We do plan to add more language options in the future.
Caregivers can choose the best emergency calling method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
Regarding the battery, due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
We’ve also developed a series of features to help make sure your senior stays connected:
1) The senior can receive a reminder to charge when the battery power is low.
2) The senior can get visual and audible confirmation that the phone is charging.
3) The caregiver can receive a text message alert when the battery power on the phone is low.
4) The caregiver can check the current battery power and charging status at any time.
If you need any assistance, please don’t hesitate to reach out to our Support team at 800-729-0083. We’ll be happy to help!
Janay Pendley (verified owner) –
Great product. Easy to set up and manage. EASY for my aging parents to use. What a great idea for ALL seniors and those with mental discrepancies, reading issues, and alzheimers.
Keithnam –