Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Ned Goyne (verified owner) –
Phone has worked well. Non-contacts call ring three times then disconnect (except one that got through). Battery could be better…only last about three days with little or no use.
RAZ Mobility Team –
Hello Ned! Thank you for your feedback.
You can limit calls to contacts only through the RAZ Care app. Simply go to Settings and enable the “Limit incoming calls” option under Safety.
Regarding battery charging, due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone.
Please feel free to reach out to our Support team if you need any assistance — [email protected] or 800-729-0083.
We’ll be glad to help!
TLB13810 (verified owner) –
Finally a phone my father can usually use. He does sometimes call by accident and has dialed the 911 bar, so I removed it and just put the small icon on the bottom where the buttons are and he could manually dial it…maybe. At least he can call my siblings and answer our calls which is what we wanted.
Lyle Petersen (verified owner) –
Phone works as expected and is relatively easy for my 96-year-old dad to make and receive phone calls. Only complaint is there is no obvious way to eliminate both the 911 button and the dial pad option. Apparently, the current implementation of the RAZ control software requires the dial pad option to be enabled if removal of the 911 button is selected. He currently lives in an assisted living facility and does not have a need for 911 services. Plus, the neuropathy condition in his hands/fingers makes it easy to accidentally hit the 911 button (which he has done) and/or the dial pad option without being aware he has done so. The additional 911 or dial pad screen creates confusion as to why it suddenly appeared and confusion in completing the call process. This is an easy update to the RAZ control software and would be more satisfied as a customer if the software development team would add this improvement as a high priority item to the new features list. In fact, I would contend this was an oversight in the requirements gathering phase of the initial development process and is arguably a defect in the current implementation.
RAZ Mobility Team –
Hi Lyle! Thank you for your feedback.
For regulatory and safety reasons, we cannot completely remove access to the emergency call button. However, we have good news! To help prevent accidental or unnecessary 911 calls, caregivers can now select the best method for their seniors from three options available in the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
If your senior faces hand mobility challenges, we recommend trying the Hand tremor mode. It features super-large buttons and contact icons, making it easier for your senior to navigate the contact list while reducing the risk of accidental taps.
Additionally, through the RAZ Care app, you can test and select different call activation methods, such as Tap & hold, Tap & hold long, or Double tap.
Please don’t hesitate to reach out if you need any assistance. We’re here to help! 🙂
Daniel Pittenger (verified owner) –
I originally loved the idea of this phone, and I do love the features, but there are some issues that prevent this from being a great phone for him: 1) It does not go loud enough for the hearing impaired. I even put it on speaker phone turned it all the way up, and it is still not as loud as his old flip phone, so he can’t hear it well. I would love it to pair with his hearing aids, but I checked with support and it can’t. UGH. 2) It went dead the other day, so when he plugged it in it charged but did not come up to the main screen, it just stayed blank. I had to drive 2-1/2 hours to find out it was fully charged but was still “off”. I held in the side button and it came back up after going through the whole Motorola boot up process, but my dad could never accomplish this. 3. It is so BIG! My dad won’t take it with him anywhere because it doesn’t fit in any of his pockets. Therefore it sits in his room and goes dead. I wish it had all of the great features that it has, plus a little smaller, a little louder, could pair with hearing aids, and when dies and plugged back in it came up to the main screen with pictures instead of remaining off.
RAZ Mobility Team –
Hello Daniel!
Thank you so much for your feedback. We’re thrilled to hear that you love the RAZ Memory Cell Phone and its features—it motivates us to keep improving our products.
You are correct that the phone is currently not compatible with hearing aids. However, its speaker volume reaches up to 126.5dB, making it one of the most powerful on the market and suitable for most seniors’ needs. Customers also love the phone’s size, as it makes navigating the contact list and reading information on the large screen much easier for seniors.
Regarding battery charging: due to its unique design and the need for constant availability, the battery life of the RAZ Memory Cell Phone is somewhat shorter than a regular cell phone. We recommend daily charging as a routine practice, similar to other phones. Please note that once the phone’s battery is completely drained, it won’t turn on automatically — you’ll need to press the power button to restart it.
To support seniors with battery charging, we’ve developed several helpful features available through the RAZ Care app:
1) The senior can receive a reminder to charge the phone when the battery is low.
2) Visual and audible confirmation alerts the senior when the phone is charging.
3) The caregiver can receive a text message alert when the battery is low.
4) The caregiver can check the battery level and charging status at any time through the app.
Please don’t hesitate to reach out if you need any assistance. We’re here to help! 🙂
Bob Sylvester (verified owner) –
The interface is exception. The programable options allow great flexibility is setting up the phone for your loved ones needs. The one short fall is the battery life – 24 hours when new. The work around is I get a text that the battery is low and can call the nursing home and request they plug in the charger, but it is everyday. The nursing home aides are always changing and even though I ask and even have a sign by the bed to please charge for 2 hours every morning it just doesn’t happen. A very helpful change would be a phone with a much longer lasting battery. Some cell phones also have an option to by pass the battery when the charger is plugged in which could allow you to just leave it plugged in all the time. That said, this is a great product with well though out features and I highly recommend.
RAZ Mobility Team –
Hi Bob! We appreciate your feedback. It helps us to keep improving our products every day!
Regarding battery life, due to its unique design and the need for constant availability, the battery life of this phone is somewhat shorter compared to a regular cell phone. We recommend daily charging as a routine practice, similar to what you would do with any other phone. We’re glad to hear that you’re using the text message alert. We also developed three additional features to help prevent the phone from running out of battery:
1) The senior can receive a reminder to charge the phone when the battery is low.
2) Visual and audible confirmation alerts the senior when the phone is charging.
3) The caregiver can check the battery level and charging status at any time through the app.
If you prefer, the phone can remain plugged into the charger at all times, as you mentioned.
Please don’t hesitate to reach out if you need any assistance. We’ll be happy to help 🙂
Valerie (verified owner) –
This is a really great option for our mother with dementia. I especially like all the control I have from the app.
Some of my favorite features:
I can call and remind her to put the phone on the charger if I see the battery is low.
My siblings and I no longer get middle of the night or very early phone calls, with the “quiet time” setting.
I can see who she is calling and how often.
I don’t worry about solicitor’s or scammers calling her, because I control who can call her.
Thank you Raz for a great product.
Michele (verified owner) –
Perfect phone for my elderly mother. She can actually use it with ease. I love it
Clint W. (verified owner) –
Awesome phone, does just what we needed for my mother in law.
Glen Orr (verified owner) –
The phone is a godsend – I am in California and my mother is in Canada – I tried 5 other phones to no avail. This is a phone that she can use and it has video so that I can see how she is doing. It alerts me when she has turned off the phone or the battery is low. Customer service is excellent! Buy one and support this amazing company and get peace of mind! At $349 it is a bargain.
Game changer (verified owner) –
This is a total game changer if you have someone with dementia or memory problems in your life. It’s heartbreaking watching someone you love struggle with everyday tasks, let alone technology and not be able to help them. The RAZ phone alleviates a lot of stress and anxiety. So thankful that we found this for mom!