Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Trisha (verified owner) –
So far it’s been really good. I just wish the 911 icon wasn’t right on top. My mom has accidentally called it numerous times. I like the fact that I can adjust it for ONLY mom’s contacts can call her. Best idea out there!!! My mom has dementia & has been scammed by so many people. She has made so many insurance changes so with this phone I am at ease now!!! Thank you RAZ for thinking of our elderly loved ones!!!!
RAZ Mobility Team –
Hi Trisha! Thank you for your feedback. We’re so glad to hear that your mom has adapted well to the RAZ Memory Cell Phone — it motivates us to keep improving!
Regarding the accidental and unnecessary emergency calls, we have good news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the Apple App store or Google Play store and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Aaron T. Grogg (verified owner) –
EXACTLY what we have been looking for!!!
I have been shouting and complaining to every cell company in town, asking how they couldn’t offer a “simple” phone???
But now we have it!
We are still having intermittent issues with the new video call feature, but hoping those get ironed out soon.
Can’t wait to share this phone with others having similar issues!
RAZ Mobility Team –
Hi Aaron! We’re thrilled to hear that you and your senior have adapted well to the RAZ Memory Cell Phone. It inspires us to keep improving our products while always prioritizing simplicity 🙂
If you’re experiencing any issues with video calls, please don’t hesitate to contact our Support team at [email protected] or give us a call at 800-729-0083. We’ll be happy to assist you!
Jim (verified owner) –
My Mom at 94 was having problems using her basic flip phone and getting into functions she couldn’t get out of or turning the sound off. This phone eliminates all of that and the APP enables me to add contacts, change settings etc from my phone and it automatically updates on her phone. This is the phone for my Mom we have been looking for!
Debby Schmitz (verified owner) –
It has been a little struggle for my mom to learn how to use Raz Mobility. She doesn’t want speaker phone because someone may hear a conversation but she fusses about not being able to hear. Thankfully the volume control is turned off (except for ringer) so I know it is probably operator error. As caregiver I am very grateful to have found this phone. I like the photo contact for calling out/receiving. I think it’s he best that could happen! And the video option is wonderful as well. Much easier than tracking down other means to video call. There are a few minor quirks I’ve shared with support that they are making note for improvement. Overall, it is a wonderful option to have and I’ve been sharing what I’ve found.
Zack (verified owner) –
This phone has been really great for my mother with Alzheimer’s. But one really glaring flaw is that there should be a way to turn off the giant red 911 banner at the top. She’s in assisted living and is safe in that regard, but she occasionally accidentally dials 911, which creates a disturbance at her building. I’ve been told she might have to stop using the phone as a result.
RAZ Mobility Team –
Hello Zack! Thank you for your review.
Regarding the accidental emergency calls, we have good news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Lesa Yeager (verified owner) –
I can’t believe how well this is working for my mother who had suffered a series of strokes. She couldn’t use or answer her old phone and was becoming quite isolated. Since we got it a week ago, she has been calling everyone! It’s been just life-changing for her. The caregiver features are wonderful. Really can’t recommend enough.
Dale Poynter (verified owner) –
The phone has multiple useful variations for use (options regarding how calls are made and received) and includes wonderful tools for caregivers (GPS, battery level, etc.). We just wish the volume could be adjusted by the caregiver to be louder. I realize that’s probably a hardware issue, but hearing loss is a common problem with elderly users.
RAZ Mobility Team –
Hi Dale, thank you! We really appreciate your feedback!
Many of our users who are hard of hearing benefit from the Speakerphone feature. When this option is enabled, all calls automatically go to the phone’s loudspeaker, making conversations easier to hear for the senior. To activate it, open the RAZ Care app and go to Settings > Speaker.
If you have any questions, feel free to contact our Support team at 800-729-0083. We’ll be happy to help!
Ann Esteve (verified owner) –
This phone became a lifesaver for my mother, Ann, as she battled Lewy Body Dementia. There’s a few minor things I might change about it both for the user and the caregiver but it helped us immensely with maintaining some independence for my mother.
Nadine (verified owner) –
I feel it will eventually be a safe communication tool for mom to use as she had multiple problems with the flip phone she’d had for a few years and complained incessantly about! Now that former hated phone is being remembered with great fondness and this one is now the hated object! Ha! It’ll be ok!
RAZ Mobility Team –
Hello Nadine,
Thank you for your feedback!
We hope the RAZ Memory Cell Phone earns a spot as your mom’s “least hated” item. At least this one you can control remotely, right? 😉
And of course, if you need any help, don’t hesitate to reach out to our Support team at 800-729-0083. We’ll be happy to assist!
Jim (verified owner) –
The RAZ mobility phone is a really great option for my 89 yr old mother. While she has only had the phone for a week or two, she is beginning to get the hang of it. Her flip phone was unworkable and way too complicated for her to reliably make a call. The RAZ has made it much easier for her to connect with all of her kids and Grandkids. The App has some great features, but I’m hoping that there will be some future upgrades. My mom likes to press buttons, and she has shut the phone off several times and that requires me or someone to stop by her place just to turn the phone back on. I would love a feature that either makes it much more complicated for her to shut the phone off ,or a feature that would allow the caregiver the ability, in the APP ,to turn the phone back on. The charging station has been very helpful and the orange Case does help her locate her phone as well as prevent accidentally dialing the phone. I’d also like to see an upgrade where we can, not only see the call history, but see which calls actually went through and how long each call lasted. Lastly, I would like to give my mom the ability to toggle back and forth from speaker to ear volume. Having to pick one setting is a great option, but being able to move from one to another would be even better. When she is out at meals, no one wants to have their friends phone on speaker and when she is in her room, the speaker setting is a much better option for her to hear more clearly. We have been forced to use the non-speaker option all the time, so that she is not disturbing people around her with a speaker blaring for everyone to hear. Overall, I am very happy with this phone, and I am thrilled that this was an option for my elderly mother. I look forward to many future software updates. Thank You
RAZ Mobility Team –
Hello Jim!
Thank you for your great feedback. We’re glad to hear that your mom has adapted quickly to the RAZ Memory Cell Phone!
We are constantly improving both the RAZ Memory Cell Phone and the RAZ Care app, so stay tuned for upcoming updates. 😉
To disable the power button, feel free to reach out to our Support team at 800-729-0083 or [email protected]. We’ll be happy to assist you!
We also recommend taking a look at our protective case that blocks the buttons (available in black or orange): https://www.razmobility.com/product/memory-cell-phone-protective-case-blocking-buttons/ — This case prevents seniors from accidentally turning their phone off.