Description
The award-winning RAZ Memory Cell Phone is an easy-to-use, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s, stroke, low vision, Parkinson’s or seniors who prefer an intuitive experience. The phone consists of one primary screen and one screen only. It allows seniors to stay connected with friends and family through regular telephone calls or video calls and allows the caregiver to manage the phone from afar.
The single screen includes three elements:
- Photos and names of up to fifty contacts with six large icons per page;
- An optional 911 button or the alternative RAZ Emergency Service subscription;
- Optional information such as date & time, day of the week, battery power and signal strength.
The RAZ Memory Cell Phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled.
The display, which is a large 6.5 inches, does not time out. It can remain always-on or go dark after 2 minutes and wake up with movement. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
With a relentless focus on being extremely intuitive and easy to use, the RAZ Memory Cell Phone requires only a simple tap to place and answer calls. The caregiver also has the option to adapt the call activation method to the option that best suits their senior’s needs and ability.
Remote Manage provides caregivers the unprecedented ability to remotely control ALL aspects of their senior’s cell phone through a simple app. Create and edit contacts, manage settings, access the phone information and much more from your own smartphone (iPhone or Android).
Key features:
Phone calls: Place and answer calls with a simple tap allowing the senior to stay connected with friends and family. The caregiver can manage the contacts with the RAZ Care app.
Block unwanted incoming calls: Avoid scams and robocalls with this essential feature that allows incoming calls only from contacts, enhancing your senior’s safety.
Video calls: Stay connected with your senior effortlessly. Only approved contacts can video call the Memory Phone user.
Press & hold buttons: The caregiver can choose between different press & hold methods to prevent unwanted calls. And we have added an extra layer of safety with the call confirmation screen.
Settings are disabled for the user: ALL the settings including the volume rocker are remotely managed by the caregiver through the RAZ Care app. Caregivers can even disable the power button to avoid the phone to be accidentally turned off. This means peace of mind for the caregiver and safety for the senior.
Reminders: From your own smartphone, you can send your senior reminders about medicines, appointments or important events and see if they were acknowledged. Reminder colors and font size can be customized through the RAZ Care app.
Quiet hours: Prevent your senior with dementia from calling specified contacts during certain hours of the day or in the middle of the night.
Loneliness alerts: Reduce loneliness! Receive an alert when the user does not participate in the desired number of calls.
Manage battery charging: The RAZ Memory Cell Phone provides four key charging features. Seniors can get reminders to charge the phone and will receive visual & audible confirmation when the phone is connected to the charger. Caregivers can track the remaining battery power and charging status in the RAZ Care app and receive text alerts when the battery is low.
Location tracking & Status check: With the RAZ Care app, caregivers can get peace of mind by checking the real-time status of their senior’s phone, as well as its location.
Calling emergency services: Control how users can call emergency services. Three options are available, including an option for a 911 emergency button that is always within reach for your senior’s safety.
RAZ Emergency Service: With the RAZ Emergency Service, every emergency call is routed to a private dispatch agent who assesses the situation and contacts 911 if necessary.
Calls can go automatically to Speaker mode: With this option, seniors can hear calls clearly. The RAZ Memory Cell Phone’s speaker’s loudness can reach up to 125.6dB!
Calls can be answered automatically: With the Auto-answer option, incoming calls from contacts will be answered automatically and the call will be on speaker.
Low Vision and Hand Tremor mode: An even simpler interface with super-larger icons, less contacts per page and bigger buttons. The ideal mode for those with low vision, Parkinson’s, hand tremor and others.
Wireless charging: The wireless charging set (sold separately) allows the user to easily charge the phone by placing it on the wireless charging stand or pad without the hassle of plugging in the charging cable.
Free updates: We are always looking to improve our products to make seniors’ and caregivers’ lives easier. When we launch new updates to the RAZ Memory Cell Phone, our customers get 100% free access to them.
Enhance your senior’s safety with our solutions
RAZ Emergency Service: With this subscription-based service, emergency calls are connected to a highly trained agent to help the senior through their problem. The agent will have access to the senior’s location and other helpful information provided by the caregiver. Text messages will be sent to emergency contacts, providing the opportunity to interact directly with the agent to assess the nature of the emergency and provide input. The RAZ Emergency Service helps avoid up to 95% of unnecessary emergency calls.
RAZ Alert: Respond more quickly to your senior’s emergencies. When your senior calls 911, receive a text message alerting you to the call. Up to 3 people can receive the 911 text message alert. There’s no additional cost for this feature.
Auto Answer: If your senior is not answering the phone and you believe that they might be experiencing an emergency, you can activate the Auto Answer feature in the RAZ Care app. When you call, the RAZ Memory Cell Phone will answer automatically after 4 or 5 rings and go to speakerphone. This is a great safety feature if your senior has fallen, for example, and can’t get to the phone! There’s no additional cost for this feature.
And there’s more!
A variety of useful RAZ Memory Cell Phone accessories, such as wireless charging sets and protective cases, are available here.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $20 per month thereafter.
Free protection plan
In case your RAZ Memory Cell Phone is damaged within the first 12 months of use due to accidental drops or water (excluding loss or theft), we will offer you a replacement for $175 only. This applies if you purchased a protective case with the original phone. To get the replacement, you will need to return the damaged phone to RAZ Mobility.
Want to learn more about the RAZ Memory Cell Phone? Click here.
Louise (verified owner) –
Great phone for dementia users. Staff support is top notch. They’ve always done their best to solve a problem. I have the phone set up for restricted dialing (quiet hours) between 9am and 8pm to avoid middle of the night calls to non caregivers. I set up the outgoing msg to say this phone doesn’t monitor the voice-mail & to call again later. I set it up for double taps to call or hang up for less frequent pocket dialing. No speaker phone option but when talking to the “patient,” the speaker is loud enough that the caregiver or nurse can hear me on the other end almost like a speaker call… like if they need to interrupt. The hands-free charging station (sold separate) is much easier to use than having the person delicately plug the charging cord into the phone. After I saw that 9-1-1 staff had returned the patient’s call, I phoned them to advise them that the caller from the # I provided them had dementia. I also gave them my phone number as back up. They were familiar with the Raz phone. Great phone all around & since I already had TMobile service, it’s costing only $10 a month for this extra line. GPS is handy if the phone is lost & still has battery. Call the phone to locate it. I’ve looked — there’s no other phone with these features for those with cognitive Impairment. And yes, there’s a really nice quality book style case to avoid pocket calls. It’s a separate purchase thru Raz along with the cordless charger. Lastly, I set the phone up to hide the dial pad, and only 6 auto dial numbers (with faces) to avoid random calls and scams. No, I don’t work for Raz. I’m caring for someone with advanced dementia who really benefits from being connected to family & friends.
Suzanne Borner (verified owner) –
We have been looking and looking for a phone that our 80-year-old developmentally disabled family member with hearing issues could manage and successfully use. A smart phone with all the apps was way too complex and stressed her out. She couldn’t hear on a flip phone. This phone is PERFECT for her needs. She has a large family and a team of people at an agency that help her, so we are using all 30 contact spots. (If there is anything we could ask for it would be to allow more contacts.) She loves the simple green and red steps to follow to answer and hang up calls. She loves that she doesn’t get spam calls anymore. She loves that she just has to look at the front screen to choose her contact instead of having to try to open apps. She loves that I get a notification if her battery is low and can let her know. And she loves that she can hear people on a cell phone again. (I keep it on speaker mode for her, something we couldn’t do with regular Smart Phones because she’d change it.) I can’t believe we finally found a phone that works. It’s a huge relief for her entire family and her friends and staff at her agency. THANK YOU!
Wendy (verified owner) –
I purchased this phone for my loved one in memory care. TMobile set it up with a free SIM card and waived activation. It has been easy for him to use. He calls alot, not remembering that he called 5 minutes ago. I like that I can manage quiet hours from my phone and remind him to charge it. I also like the feeling of connection and independence it gives to him. It gives me peace of mind to know that he cannot receive predatory phone calls or call out to potential predators.
I would love to be able to text him with this phone and hope that might be added in the future.
I also would love to be able to hide the 911 button since he is in a facility.
RAZ Mobility Team –
Hi Wendy! We’re so happy to receive feedback like this. It’s wonderful to hear that your loved one has adapted so well to the RAZ Memory Cell Phone and that its features have been helpful in your caregiving journey.
Regarding the accidental or unnecessary emergency calls, we have good news! Caregivers can now choose the best method for their seniors from these three options through the RAZ Care app:
1) Keep the emergency button at the top of the screen, as it is now.
2) Set emergency services as a contact (with the option to choose the position of the contact icon to avoid it being at the top).
3) Use the regular keypad only, requiring the senior to manually dial the emergency number.
To update your RAZ Memory Cell Phone, please reach out to our Support team at 800-729-0083.
To update your RAZ Care app, visit the App store or Google Play and download the latest version.
Please feel free to reach out if you need any assistance 🙂
Tracie M Banholzer (verified owner) –
I recently purchased this phone for my 91 year old Aunt that has Rheumatoid Arthritis, Macular Degeneration along with early onset Alzheimer’s and was struggling with her Android. I think it is a great fit – yet she is still struggling. I think it has more to do with her 91 year old mental capacity than the phone. I would say – it would be nice to remove the Emergency 911 from the home screen. I love how simple it is to use and that we can change how she dials out. Having to touch and hold has eliminated some unnecessary calls. We also went with the tilted charging station and I think this is huge. She definitely struggles with plugging it in and now she can just place it in the cradle.
Vickie P (verified owner) –
I am very happy with the RAZ Mobility phone I purchased for my 90 year old mother to use. I appreciate the oversight it gives me so that I can help her to stay in touch with family and friends. One problem that it has solved is that she was often accidentally silencing her prior cell phone so that I was unable to reach her.
MP Berry (verified owner) –
Mom has beginnings of dementia. Likes to sneak out. This with GPS is a God-send. Only thing that would help more is a longer battery life.
Debra Garcia (verified owner) –
Great phone, however, I wish the manual would cover more issues so I wouldn’t have to keep going to support. The support is amazing and quick to answer!
RAZ Mobility Team –
Hi Debra,
Thank you for your kind words!
We’d like to let you know about our short video tutorials, which you can find here. They cover a variety of topics and explain different features of the RAZ Memory Cell Phone in a simple and helpful way.
If you need any further assistance, don’t hesitate to reach out to our Support team. We’ll be glad to help!
Ana G (verified owner) –
Hello.
This is an Excellent product! Your customer service is outstanding! I will highly recommend it to everyone I know with elderly relatives.
Thank you so much for thinking of our elderly. There is no other phone currently on the market this easy to use.😊
Victoria (verified owner) –
Our new RAZ phone is wonderful, my husband has his phone and I have security knowing he will not contact or answer any one not on our pre-set list.
Thank you RAZ mobility!
Janis B. (verified owner) –
This phone is awesome. Best one out there for seniors, handicap or mentally challenged people. My brother loves it. He has a closed head injury with short term memory loss. It works great for him and the info was passed to other client fsmily members.