3 Best Phones for People with Dementia or Alzheimer’s in 2022



Published: May 25, 2022

Updated: May 25, 2022

This post reviews three popular cell phones for people with Dementia or Alzheimer’s. These include: 

RAZ Memory Cell Phone – a True Dementia and Senior Phone

 

The RAZ Memory Cell Phone is the only cell phone specifically designed for individuals with dementia or Alzheimer’s, although it is also a good choice for some seniors who want a very simple experience.  The phone is based on 3 design principles: (1) it is incredibly easy to use for the senior, (2) the phone can be managed from afar through a feature called Remote Manage, and (3) every additional capability offered by the phone is optional.    

The Focus is Simplicity

The RAZ Memory Cell Phone has one primary screen.  The screen accommodates up to 6 contacts with an option for up to 30, with contact pictures and names underneath.  The pictures help individuals with dementia who cannot always remember the names of their contacts or who may have difficulty reading.  There is also a button to call 911; the user does not have to enter the digits.  To make calls, the senior taps and holds the picture of the person they want to call.  That’s it!  There is no menu system, no apps, no ability to access settings …etc. 

With simplicity in mind, the phone’s volume button is disabled and is always set to maximum, the screen does not lock or go to “sleep” (the display is always on), and even the power button can be disabled.   Here is a demonstration video of the RAZ Memory Cell Phone.     

Remote Manage

Normally a phone’s features are managed in device settings or in individual applications.  In the case of the RAZ Memory Cell Phone, to maximize simplicity and to accommodate the fact that many caregivers do not live with their loved one, the phone is managed through a feature called Remote Manage.  Remote Manage allows caregivers to manage all aspects of the RAZ Memory Cell Phone from afar, using a mobile application or an online portal. 

Remote Manage offers many capabilities and options. These include:

  • Contact management – Create and edit your senior’s contacts remotely.
  • Limit incoming calls to those from contacts – If predatory robocalls calls are a concern, you can block incoming calls from anyone other than contacts.
  • Video calls – Contacts can place video calls to the senior through the RAZ Care app. This feature is coming soon.
  • Contact allow list – Create a list of people (other than contacts) who can call the senior even if incoming calls are limited to contacts.
  • Quiet hours – Set up windows of time during which your senior with dementia cannot place calls to selected contacts, for example, during the night.
  • Receive text message alert when battery is low – The care partner will receive a text message when the battery of the RAZ Memory Cell Phone decreases to a specified level.
  • Reminders – Remind your senior about events or things they should do. A sticky note will appear on the RAZ Memory Cell Phone, and there is an option for an audio message, as well.  
  • Status information – Use the app or online portal to check the remaining battery power, the signal strength, and track the location of the phone.   
  • Auto answer – The RAZ Memory Cell Phone will automatically answer phone calls. The senior does not have to press “Answer”.     
  • Calls to speaker – Place all calls automatically on speaker by selecting this option in the online portal or app.
  • Disable power button – Disable the power button, ensuring that the phone is always on and that the senior does not inadvertently turn off the phone or go into Safe mode.
  • RAZ Emergency Service – The RAZ Memory Cell Phone includes a dedicated 9-1-1 button. The senior simply presses the button to contact emergency services.  If the senior has the habit of repetitively calling 9-1-1, which is not uncommon for individuals with more advanced dementia or Alzheimer’s, the care partner can subscribe to the RAZ Emergency Service for $79.99 per year.  Calls are routed to a private dispatch service and the dispatch agents know that the caller suffers from memory loss.  Also, care partners are notified of emergency calls by text message and can “cancel” the emergency. 

 

 

Physical Description

The RAZ Memory Cell Phone is a smartphone with a 6.5-inch display, which provides a lot of real estate for contacts and their pictures.  The large display also helps people with vision loss.  It has a modern “tear-drop” design with minimal bezels.  Nobody can tell from the design that phone is for individuals with dementia or Alzheimer’s, which means that users will not feel self-conscious that they have a “special” phone.   

The display itself is very bright.  It dims a little when it has not been used for 2 minutes in order to save battery power.  Even in this dimmed state it can be seen easily by seniors.  As soon as the user touches the dimmed display, it brightens.  

At the top edge of the phone is a headphone jack.  On the right edge is the power button and the volume rocker.  On the left edge is the SIM card slot.

Price and Wireless Service

The price of the RAZ Memory Cell Phone is $349.00 and works on all major wireless providers, including Verizon, AT&T, T-Mobile, Consumer Cellular, Mint Mobile, Affinity Cellular and others compatible networks.  The phone is unlocked.  In other words, the user can select his or her wireless provider and plan.  Currently, the phone comes with a free SIM card and three (3) free months of service from either MINT Mobile or Affinity Cellular.      

KidsConnect KC2


The KidsConnect KC2 Phone is designed for children.  The company website describes the phone as a parent’s “All In One Security Solution”.  Nevertheless, the phone is sometimes purchased for individuals with dementia or Alzheimer’s as a result of its simplicity. 

Physical Description

The KidsConnect phone is the shape of a rectangle and is almost 4 inches long and 2.5 inches wide.  It has a width of almost half an inch, so it is quite thick, but can easily fit into a pocket.  The phone has a touch screen that takes up about a third of the front of the phone.     

Phone Calls

The senior can call up to three (3) contacts with the physical speed dial buttons.  There are no pictures displayed on the cell phone, so the user must remember which contact is associated with each number.  To place a call, the senior must press and hold the speed dial button for three (3) seconds.  An additional twelve (12) people can be contacted with the touch screen.  To make calls with the touch screen, the senior must tap “Phone” and then tap the number that they wish to call.  Again, there are no pictures.  Depending on the user’s level of dementia or Alzheimer’s, navigating this menu system may or may not be possible.  Watch a video to see the basic operation of KidsConnect.     

The phone cannot dial 911, but it does have an SOS button that will call and send text messages to up to three numbers.  The text message will say that an SOS has been triggered.  The inability to call 911 may be a deal-breaker for some.   

Other Features

The phone offers GPS tracking and geo-fencing, which may be very useful features for finding a wandering senior with dementia.  The phone also offers text messaging, a stopwatch and access to settings through the touchscreen menu system.  These additional features add some complexity to the device and may be confusing to individuals with dementia or Alzheimer’s.

The KC2 also offers voice monitoring.  To activate the feature, the caregiver sends a text message to the phone and within less than a minute the phone will call back without activating the screen, allowing the caregiver to monitor the senior’s surroundings. 

Unlike with the RAZ Memory Cell Phone, the volume button is not locked down, so the user can inadvertently lower the volume without realizing it.  Further, like many cell phones, the KidsConnect locks after a certain period of time.  Some users may have difficulty unlocking the phone.    

Contacts are managed through an online portal.

Price and Wireless Service

The price of the KidsConnect phone on the KidsConnect website is $199.95.  Wireless plans are purchased through the KidsConnect website and cost $45/month for unlimited service with T-Mobile coverage and $60/month for unlimited service with AT&T coverage.      

Jitterbug Flip2


The Jitterbug Flip2 is a simple flip phone.  It is designed for seniors generally, rather than specifically for people with dementia or Alzheimer’s. 

Physical Description

As the name suggests, the Jitterbug Flip2 is a flip phone.  When it is shut, it measures 4.3 by 2.2 inches and is .7 inches deep. It comes in red and graphite.  On the left edge of the phone, close to the top, is a standard headphone input, and below it, a USB port.  On the right side, near the top, is the volume toggle.  The power button is on the keypad itself.  The battery is removeable.

The phone comes with a charging dock, which is definitely a bonus for seniors.      

Making Calls

There are four ways to place a call:  first, by dialing the number with the keypad. 

Second, by placing calls from contacts.  Third, by dialing by voice.  The phone can be set up so that the user can dial by voice as soon as they open the flip phone.  The user can initiate a call by speaking someone’s name if they are in the senior’s contacts or by speaking the phone number.  Fourth, the phone also includes Amazon’s Alexa service.  So, the senior could say, “Alexa, call Ben”. 

None of these methods include pictures of contacts.  Users must remember the number or name of the person they wish to call.  Further, users can call any number without restriction, which will be problematic in the case of some users.

Unlike the RAZ Memory Phone or the KidsConnect KC2, incoming calls cannot be limited to contacts.  Thus, if you are concerned about the senior being taken advantage of by predatory telemarketers, the Jitterbug Flip2 is probably not a good option.      

Users can dial 911 in the event of an emergency.  They must type each digit individually.    

The Jitterbug Flip2 is really all about the health services.  It advertises itself as a “personal safety device.”  The Basic health and safety package is priced at $19.99 per month (on top of the cost of your cell phone service), and most notably includes a private emergency dispatch service, as well as a service that sends medication reminders.  There is also a Preferred package for $24.99 and an Ultimate package for $34.99.  The Preferred package includes access to a board-certified doctor or nurse without an appointment.  The Ultimate package includes a personal operator that can help the user with tasks, such as looking up addresses or phone numbers.  These services are accessed by pressing the 5Star Button.

Watch a video of the Jitterbug in action.

Other Features   

The Jitterbug Flip2 supports other features, including text messaging, a camera, call history, a flashlight, magnifier, clock, calculator, and FM Radio.  It also has Amazon Alexa, which allows the senior to ask it for information, such as the weather.  It does not support video calls.    

Users can also make various adjustments in settings, such as colors, jingle on/off, ring tones and Bluetooth. 

Complexity

The Jitterbug is a simple basic mobile phone.  Nevertheless, the senior must be able to navigate the menu system in order to use it effectively.  And there are no pictures to help the senior remember contacts.

Price and Wireless Service

The price of the Jitterbug Flip2 is $99 on its website.  People who purchase the Jitterbug Flip2 must use the Lively wireless service.  Lively uses Verizon’s network, so coverage is very good.  The price of Unlimited talk and text is  $19.99 per month.  If you want to use the Alexa service, or one of their safety plans, you will also need to purchase data service. 

As discussed above, the various health and safety features of the Jitterbug Flip cost additional; prices start at $19.99 per month. 

 

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