Description
The RAZ Memory Cell Phone is a simple, groundbreaking cell phone for people with memory loss, dementia, Alzheimer’s or seniors who prefer a simple experience. The phone allows people seniors to stay connected with friends and family. The RAZ Memory Cell Phone now supports video calls!
The single-touch dial picture phone prioritizes simplicity. It includes only one screen. This single screen includes three elements:
- Photos and names of up to six contacts (with an option for up to thirty);
- A dedicated button to contact 911 or the alternative RAZ Emergency Service (requires subscription);
- The time, remaining battery power, and signal strength.
Six contacts are displayed as pictures with the names below the pictures. Optionally, up to thirty contacts can be shown. Pressing a picture will start a call. The cell phone also includes a dedicated 911 Emergency button.
The display, which is a large 6.5 inches, does not time out. It always remains on. At your option, incoming calls can be restricted to those coming from Contacts, eliminating undesirable predatory calls.
The phone offers Remote Manage, which provides caregivers the unprecedented ability to remotely manage ALL aspects of their senior’s cell phone through a simple app. The app is used by the caregiver to create and edit contacts, send the senior reminders, receive notifications when the senior calls 911, automatically send the senior a reminder to charge when their battery is low, activate speaking caller ID, set up hours during which the senior cannot place calls, track the location of the phone/user, check the phone’s battery power or signal strength, select certain options, such as the option to disable the power button or restrict incoming calls to contacts, preventing unwanted predatory robocalls, and much more.
The picture phone does not exit the home screen. This prevents users from getting confused in the normal smartphone environment. Even the power button can be disabled by the caregiver.
Voicemail cannot be accessed.
A Wireless Charging Set available.
Receive 3 months of FREE wireless service from Affinity Cellular with your purchase! Affinity Cellular operates on Verizon, America’s most reliable network. Only $25 per month thereafter.
Cathy Wagnon (verified owner) –
This phone is just what we needed for my parents who are 90 and 91. They are in assisted living with no land line and could not make calls or even answer their cell phone. Now they can call me when they need to. I love being able to control the phone through the app and no more 6 am phone calls because my dad was fiddling with the phone. Setup was simple and customer support was quick and very helpful. Staff at the assisted living said many families are going to want this phone and they were trying to get brochures to pass along.
C Smith (verified owner) –
This Raz phone has been a godsend! The features are on point! The auto answer, ability to make a call by touching a photo, and the incoming call restrictions eliminating spam calls, and the lack of unneeded apps make this the perfect phone for my 93 year old mother. Thank you for creating this basic phone!!
Judy Solinski (verified owner) –
We got this for my 92 year old mom with MD. Her vision is very poor. She was so excited how large the names were. She can actually see them without her magnifying glass. We got the case in orange so she doesn’t accidentally hit any buttons and can see the bright orange. Works great. We also got the charging pad so she doesn’t have to try to plug in a charger. Worth the little extra cost. We are very pleased with the whole system.
Kellie (verified owner) –
My 96 year old mother has successfully talked to me on this phone! More than once! She removed the batteries of her last flip phone and left them hanging out in an attempt to figure out how to use it. The Raz Memory phone allows us to communicate again from 500 miles apart. The best feature for us is automatic answering. After two rings, the phone answers and I just start talking … if she is near the phone she replies and we chat. If not, I call again later. She hasn’t called me yet in real life but she made many practice calls successfully while I was teaching her how to use it. I’m happy with the phone and I’m glad I bought it. Things to Improve: video call quality is glitchy and my mom found it hard to hold the phone where I could see her on camera. We are sticking to voice calls only for now. Another thing that would be nice: allow Quiet Hours to be different for each contact. We all have different hours when we would like to not be disturbed so it would be great if the quiet hours were customizable. Overall, a very helpful device for people with memory and cognitive deficits.
Jenny smith (verified owner) –
Such a great phone for my motehr with dementia! It works great!
Ed Harcourt –
This phone is genius. It was easy to set up. Swap sim cards, install the app on our smartphone, have family send you selfies, upload and off you go. Amazingly easy. The one drawback is that while picking up the phone my mother would accidentally make calls. Which is OK until I found the quiet hours feature. SMS text support was prompt and helpful.
Ann –
Easy to use. Care giver gets timely information ie: reminder phone needs charging.
Larry Asher –
Kudos to the designers of this phone and software who really thought about the cognitive skills of the user. It’s a superb, almost fool-proof design, and it’s amazing to me that Google and Apple don’t offer versions of the OS with similar features. But, until they do, this is an excellent product from people who treat memory and cognitively challenged people as their main focus.
Jerry Hahn (verified owner) –
Mom is 100 and lives in an area where her home phone goes out often. Cell phone is essential. 2 other “senior” or “dementia” phones failed because she couldn’t work them. She can work the Raz phone. She says she doesn’t know what she’s doing, but somehow still manages to make and receive calls because the Raz is so intuitive.
Also the support team has been absolutely phenomenal in answering questions and helping with phone set up.
John Inholt (verified owner) –
This phone is great. I highly recommend getting the case, my Mother when holding it would be touching the screen which made it difficult for her to tap the names. The case made it so her hands were not touching the screen.
Adam Levin (verified owner) –
Set up is done from a caregivers phone, not the actual unit, which was confusing at first. After contacting RAZ and getting all set up, I really like the customization through the caregiver app.
Johnnie Herring (verified owner) –
Everything about this phone is great. Would recommend. Very easy for the person with dementia. Very easy set up.
Doug McClain (verified owner) –
Phone, accessories, and app are all GREAT, have been using for about 4 years now. just ordered a new phone, speedy service and my elderly Uncle with Dementia uses it very often. Besides the product- the customer service was OVER THE TOP OUTSTANDING! Within hours of me ordering a new phone ( old one dropped in toilet 🙂 ) Customer service emailed and texted me to ask clarifying questions on why I needed a new phone, did I need a SIM Card, was the phone functioning. They were not just trying to sell me a product, they wanted to know if the phone had an issue and could they fix it. We corresponded several times and I asked about new features, which they promptly replied and explained. Also providing alternative solutions if required my specific needs. I would give them 6 out of 5 stars if I could. You very seldom get that type of customer service.
Bruce L (verified owner) –
I bought this phone along with a case and wireless charger for my brother, who owned an android phone for many years, and who was constantly making the phone inoperable by changing volume, putting into airplane mode, and other settings. Someone (usually me) had to take an hour or two several times a week to drive over to fix the phone so he could use it or so he could hear us or we could hear him. As for the web features of his old phone, he could never get it, despite my creating icons and trying to simplify it for him. This new memory phone takes away all the complexity and his ability to change settings or even turn it off. To make calls he presses a large picture. To answer a call he hits a large green box. It was easy for him to use and learn. I can see a history of his calls. I set the hours when he can only call me, and if he tries to make other calls, a message in my voice reminds him he can call me if there is an emergency. Obviously the people at Raz listened well to users and caregivers, and they nailed a great solution at a really reasonable price.
Tim (verified owner) –
I was so glad to find this memory cell phone. It is wonderful and makes things so much easier for the elderly who have trouble using a regular cell phone. It is also great that the caregiver and two others can look at the phones functions and change the setting in the app and see how the person is using the phone. I have recommended the product to others who were unaware that such a phone existed. Great product.
Mary –
I tried a cheaper phone called “easyphone”. I basically wasted my money on it. So I did more research and came across the RAZ Mobility phone. It costed more, but it sure did not disappoint! What good is a cheaper phone if you can’t use it! The RAZ works perfectly for our needs! My sister has lost her memory, including how to use a phone. With the RAZ, she doesn’t need to know how to use a phone! We just set it to automatically answer calls and put the call on speaker. It works great! And for making calls, she just pushes the picture and it dials and goes to speaker phone. I am very happy with our purchase!
Pamela Necessary (verified owner) –
We purchased this phone for our mother recently and so far it seems to be fine. It is great that there can be 3 caregivers to help manage the phone use. Being able to set quiet hours individually, is also a nice feature. The call history feature is great to monitor use and make sure the phone is being used. We hope it continues to be helpful.
Denise (verified owner) –
So far so good. This phone has been an answer to our prayers for my mom with dementia. It is very easy to use. She’s no longer gets spam calls. I like that I can track her and can see when battery is low. The features are just what we needed.
ER (verified owner) –
This product fulfills what it is designed for and is great to have for those it is designed for
Molly Joseph (verified owner) –
This phone was purchased for my Mom who is 100 yrs old and resides in an assisted living facility. The photos of her contacts are large and the volume for the speaker is good. I appreciate being able to record a daily message for medication reminding. So far, she is adjusting to using it well and we both feel like it is an excellent phone for her at this time.
Margaret Schramm (verified owner) –
The RAZ phone has given me peace of mind when I leave my husband for an hour
or so, because now I can phone him and reach him nearly every time I try. He also
knows how to reach me easily.
Brett Sparkman (verified owner) –
I got this phone for my father. The operation of it is pretty simple. I found it fairly easy to set up. Seems to be working fine for him.
Richard Wilson (verified owner) –
I purchased this phone for my wife with memory problems and it is a perfect solution to make it easy for her to contact me, others, and 911 in case of an emergency. Simple to set up and use
Jerry McElvoy (verified owner) –
I like having the ability to see calls being made and received. The set up was easy and mom is able to use this phone much easier than her old I Phone. I’m looking forward to the App update where the names and pictures aren’t always on the screen and the screen will go black. She’s always playing with the phone and accidentally calling contacts.
Jane Marquardt (verified owner) –
This phone is a great help for my 94 year old mom! She used to be very good on her iPhone, but she has Alzheimer’s now and trying to use her iPhone has been a constant source of stress for her. She is delighted with her ability to simply touch a family member’s face on the screen and reach them. She shows it to everyone she runs into in her assisted living facility and tells them her daughter invented it – and then tells me I should patent it. When I explain that RAZ Mobility most definitely already has the patent on it, she insists I should get the credit. Anyway – all good things to say about this invention!
Louise H. (verified owner) –
I am giddy with excitement after receiving and setting up the RAZ Memory Cell Phone for my husband who has dementia/Alzheimer’s. Instead of having to try to remember confusing sequences of buttons to push just to answer or make a call, he can now find the picture of the person he wants to speak to and press the picture to be connected or easily see who is calling. No more trying to figure out how to turn the phone on or how to find a contact or how to answer an incoming call! We were able to keep our current Tracfone pre-paid plan and his telephone number; the set-up was easy, and once the phone was fully charged he was able to place a call by himself as well as answer an incoming call easily. At least for now, I know I can leave the house for a bit, knowing that he can easily phone me if he feels the need. It was very frustrating for him when he couldn’t answer the phone if it rang, or not be able to call someone unless I helped him. I fully recommend this phone to anyone with memory problems.
Joey Colbert (verified owner) –
This phone is amazing. The people behind it have thought of everything—things that I wouldn’t have even considered. We purchased this for a family member after he couldn’t figure out how to use his “regular” phone any longer (our finding it with over 200 missed calls and messages!). It turns out that even the RAZ Memory Phone is too much for him. I find it not sitting on the charging pad, the charging pad unplugged, getting calls from him when he didn’t mean to call, etc. BUT he feels connected and likes to see it there on his bedside table. I love the auto-answer feature (as he does, although difficult to get used to on his end), the quiet time option, the limited contacts on one screen, the ease to call. Really it’s a super phone!
The two times I had to contact customer service during the first week went smoothly and my concerns were addressed swiftly and politely. I highly recommend this phone for those who need it.
Jennifer Wheeler (verified owner) –
We were looking for this phone to help my father, who has zero technical skills and severe hand tremors. Living on his own, when the power goes out in his home, he has no way to contact anyone for help. This phone completely solves this issue for us. The picture identifiers are fantastic as he cannot enter numbers, and the ability for me to program, manage calls and add/limit contacts for him is wonderful. I have taken advantage of the ability to push through reminders for him to take his medications as well. The emergency monitoring feature gives me the peace of mind that he can access someone immediately who then contacts me when 911 is not needed. The setup was easy and when I needed to contact technical support to make a slight change, they were quick, very kind and the phone call took less than 5 minutes! I love this phone and would recommend it to anyone looking for help for their elderly parent.
Donald Franklin (verified owner) –
The RAZ Memory Phone has reduced my Dad’s level of frustration tremendously. There were too many apps and buttons on his old smartphone that kept him confused.
Paige (verified owner) –
I am really pleased with this phone, it has made it much easier for my Aunt to make calls. While there’s no perfect answer to getting an elderly person with Alzheimer’s to use a phone, this one comes pretty close! I especially like being able to add contacts to it remotely. I have also needed to contact customer service twice now and both times they new exactly what to do and were very helpful!
Kelly H (verified owner) –
This phone has been perfect for my mother who just could not handle a smart phone and all the screens and options. It is easy to use and not confusing to her. I like that I can monitor it from my phone.
Allyson (verified owner) –
Selected the Memory phone for my aunt who has never been tech savvy, as well as experiencing some cognitive decline. This phone is so simple to use! Very basic compared to other senior phones as it basically is “just a phone”, but for a senior who thinks of landlines as “real phones”, and never used email, it is just right. It has the added benefit of allowing me to manage remotely which is great since I live a distance away so when she needs “tech support” from the family she is more willing to reach out since it feels like less of an imposition. It also allows me to monitor when she doesn’t pick up as I can see if she has remembered to recharge, or it the phone has been turned off. (Yes, she is the type who stores her turned off phone in her purse since she isn’t using it) Haven’t changed the settings yet to not turn off as we are encouraging her to take the phone everywhere and don’t want it to ring during church services.
The wallet case is very useful to prevent accidental dialing. And the power cord designed like a landline coil is genius.
One improvement request…. the ability to add WIFI signal to improve signal reception. Especially important in assisted living and hospital settings where cell signals may be weak.
Sarah Wiley (verified owner) –
I am so glad I found you all! My mom has dementia and was having a harder and harder time with her iPhone. I heard about Raz on an Alzheimer’s zoom meeting. Looked them up and it sounded perfect. I love that I can add numbers for her. I love that I can disable the dial pad. Mom is so happy with it and loved the photographs of her friends and family. I had a few questions while setting up the phone and the help line was very available. Thank you for this phone.
Jennifer Smith (verified owner) –
Second time reviewing: My father has had this phone for a year now and we continue to have GREAT customer service and support. It is truly the best phone for him, having dementia. I like that I control the portal (easy to make changes, if needed) and see what’s going on, so no added confusion to him. There’s been some updates within this past year that have been an added bonus.
Shand (verified owner) –
This phone overall is great. I bought it for my grandmother who recently was diagnosed with early stages of dementia. Her phone (iPhone) became to confusing for her to use. This phone solved that. It is simple. We did change the tap and dial feature to a tap and hold because she was calling people a little to easily. Even picking up the phone was dialing people. My main complain is the screen is always on. Which In thought is great. But in execution is a little annoying. It can cause unwanted phone calls to people just by putting the phone in a purse or moving the phone from one place to another. It also drains the battery quickly.
Val –
I purchased this phone for my mom who has dementia. When her old phone broke, we knew that a new cell would be too complicated for her to learn. She figured out this phone immediately. She called me over and over the first day to tell me that she didn’t understand how to use it, and I had to remind her that she had called me and was talking to me on the phone, so she figured it out just fine. The only issue we’ve had is that my mom likes to carry the phone with her all the time and sometimes leaves her finger on a contact just long enough to dial accidently. We may change how to dial but for now, it’s fine.
Jo Baker –
This phone is fabulous for my mom who has dementia. We tried several ‘easy’ and ‘senior’ phones before finding this one. This is the only one she’s been able to use reliably. Being able to control the phone settings from my phone is great; no more deleted contacts or turning her phone off then wondering why it wasn’t working. The phone works well on the T-Mobile network. I had to contact customer service and was shocked to be connected to a person right away. He immediately identified the issue and walked me though how to fix it. The call lasted maybe 5 minutes and there have been zero issues since. I wish we’d found this phone a couple years ago. It would have saved both mom and family members a lot of frustration.
Janice (verified owner) –
My family member who has dementia hasn’t had any issues using this phone, and for me, as her POA, it’s terrific! The phone texts me when her battery is at 20%, so I can call her to put it on the charger, and I love that I have control of all the settings (ringtone, volume, etc.) in the app on my phone, so I don’t have to go to her assisted living home to adjust the settings. We’ve only had the phone for a couple of months, but I’m loving it! Also, their customer service has been awesome! I’ve reached out a few times when deciding whether or not to purchase the phone as well as after I purchased it, and each and every time they were knowledgeable and friendly. Kudos to them, as good customer service is hard to come by these days.
Cindy (verified owner) –
This phone is a blessing and the ladies at the Emergency Center are so nice when they get the umpteenth call saying he is lost somewhere when he’s actually in a hospital bed. My one suggestion is please get the wallet cover because since the home screen does not time out, we get a lot of misdials while he is trying to put it in his pocket. Hopefully that will be here today. My 87-year-old father-in-law even said, “Why did nobody make this before? I just want to call somebody.”
SHannah (verified owner) –
Reviewing after 2 weeks of use. Easy setup and great assistance received. Wish we had gotten this a year ago. My father is able to easily push the images plus the automatic answering to speaker mode is a great help in monitoring his activity.
Joyce Slawson (verified owner) –
The Raz Memory Phone works great for my elderly aunt with dementia. She is also technology challenged and only needs a phone to place and receive calls. We have tried many other phones (mostly flip style) and even those were too complicated for her. This phone is wonderful and I would highly recommend it for any senior.
Margaret Rader (verified owner) –
This phone is great! My 91 year old husband does not have dementia but he does have limited vision. The RAZ pictures are big enough for him to see.
He loves the phone and when he was in the hospital he called all the contacts. It does have a rather short battery life (needs charging every night) and I wish we could put it to sleep at night. We haven’t had it long, but so far so good.
KAREN A CAMPBELL –
My sister is still adjusting to a different phone, although before she called every day to say the old phone was not working correctly. The family is thrilled with the Raz. No more calls at 5 AM. No more phones that are not charged. No more calling phone numbers she sees on TV to change her medical insurance. We have the 911 by worked well the one time she did it. Highly recommend the phone.
Pete (verified owner) –
The RAZ Memory phone is an excellent concept and good implementation of a phone that primarily allows inbound and outbound calls to specific phone numbers which is intended to block scammers as well as make it easy for the end user to contact loved ones, etc.
It’s the only Android implementation I’ve found that has this capability. You can add more allowed inbound phone numbers but they are “hidden” from the user (which is good) and you can allow a dialing pad to be accessible so the end user can call numbers that are not in the pre-identified allowed outbound phone numbers like maybe a new doctor’s office number. I have one very high priority request: the dialing pad is still under development as of May 2022 and it’s easy to crash out of it so that the end user is unfortunately able to access the built-in Android applications. Please fix the dialing pad so it only allows phone calls to be placed and does not crash out to Android. Fix it ASAP!
JK (verified owner) –
The transition to this phone from GrandPad has been tough for my 93-year-old dad, yet with his blindness and hearing loss it was our best option. His two complaints are the location of the 911 button … he keeps hitting it instead of the picture and the volume … there’s no way to adjust it to be louder and he says it’s “tinny” (not an unusual complaint with his hearing issues). I think it will end up working out better. He’s been successful in having conversations w/ his kids, where the other phone would constantly drop.
Steve Snyder (verified owner) –
All the features are great. I already got a notification that the phone was at 20% charge, so I called dad and he plugged into the charger. The only downside is the volume level of the speaker phone is weaker than his previous flip phone. I did exit to the LG system and verify all the volume levels were set to maximum.
Lynn Barry –
I was shopping for a long time to replace my mother’s cell phone, which she struggled to use and couldn’t remember how to operate. I knew what I was looking for – just had to be a phone. She didn’t really need internet access or a camera, just an easy way to contact family members. Raz Memory Phone was the perfect fit for us. She loves it! All she has to do is touch the photo of my father or one of us four kids (all in our 60’s lol), and we’re there. We bought the charging stand too, so she never has to worry about the battery being low. We set the phone to automatically answer and be on speaker phone, so she likes that she just talks from sitting on the couch, or she can say “coming!” from another room, and we can hear her clearly. There are a lot of other thoughtful features as well, but I’d be going on forever. Customer service has been great when we needed help setting up or had questions on operation. I whole-heartedly recommend the Raz Memory Phone for anyone who has cognitive issues.
Gale Papineau (verified owner) –
I am from Canada and, My Dad was diagnosed with Dementia and was struggling with a Seniors Phone that we had purchased locally. With his condition, his cell phone became extremely important to him. Seeing his frustration in trying to use his phone was, heart breaking. I researched throughout Canada with no luck in finding a suitable phone that would work for his needs. After much searching I, finally located the Raz Memory Cell in the USA. It suited all requirement’s that I was looking for. I purchased it and it was a perfect fit! We did have some issues with it but, the Raz Memory Support Team went above and beyond to offer technical and user support. I can’t Thank Alex enough from Raz Support for, his kindness, understanding, patience and, expertise in helping us resolve all issues in Canada. The technology that this phone brings to people with Dementia is Outstanding! This phone, has given back to my Dad, the opportunity to connect with us in away he couldn’t do before. Well Done Raz Memory!
Judy Matysik –
I recently returned my mother’s Memory Cell Phone because someone at her care facility had inadvertently exited the app and did a factory reset. Within a week, I had the phone back with the app reinstalled. Not only that, you installed the new version which has great new options AND sent a complimentary wireless charging platform because she had damaged the charger port trying to put the charger in the wrong way. That is customer service above and beyond.
Thank you so much for your awesome service and great product. It is the only phone my mother with dementia is able to use.
Sandra Brazil (verified owner) –
Great phone for those with dementia. Easy to set up from the caregiver portal. Customer Service is great. An improvement would have the phone shut off automatically if not being used since the battery goes down and the phone has to be charged daily.
Bob M. (verified owner) –
I found the RAZ Phone easy to get set up and it works as advertised. This will be a big help as my wife has memory problems. Now I feel comfortable being away from her for a while. Thanks.
Eric Yarbrough III –
I purchased this phone for my brother who has rapid arm and hand tremors due to Parkinson’s Disease. He also has early Dementia. He is not tech savvy at all. The Raz phone is truly a blessing to him and my family not only because it’s simple and easy to use, but it eliminates the clutter he would have to navigate through using the traditional smart phone. He is proud that he has a device that is fully simplistic and streamlined to his need, but also instills his dignity just by the phone’s impressive appearance. Raz mobility technical support is Fantastic! I have dismissed products from other companies just on the premise of customer support alone, regardless of the quality of product. I was helped by Alex at Raz Tech support. He was extremely knowledgeable, methodical, courteous, and above all, patient. I enjoyed one of the best customer experiences I have had in many months. Kudos to Alex.
Jennifer (verified owner) –
This phone is perfect for my aging father. I had set up questions for customer service and they were very friendly and helpful. Needs charged daily as the phone doesn’t hibernate (we purchased the platform charger for ease of use and it illuminates blue-so it’s obvious to the eye that it’s charging.) We solved the problem of accidental misdials by purchasing the wallet case (nice magnetic closure and works with the platform charger).
The portal makes it easy for me to check battery life, add/delete contacts and control who calls him, aside from whose on his contact list. The clarity on both ends is great. The ringer/volume is fixed (loud).
Couple negatives- (1) if the phone battery completely dies, you have to power it back up by the power button on the side of phone after charging for a bit-glad I was around to do this for him. (2) doesn’t show missed calls. All in all, very pleased with the simplicity of this phone while offering pease of mind.
Hairstyles –
Wow! This could be one particular of the most helpful blogs We have ever arrive across on this subject. Basically Fantastic. I am also an expert in this topic so I can understand your effort.
Bobbie Bonnickson (verified owner) –
This phone is exactly what we needed for my 86 year old mom. Super simple for her to use and simple for me to control things from the portal. We ordered a stand for the phone from Amazon and that eliminated her issues with accidentally touching somewhere she shouldn’t, and making accidental calls, and from dropping the phone when trying not to touch the buttons on the side. The stand made a huge difference for her so I would recommend that to anyone who gets this great phone. Works just as promised and I can’t say enough about the fabulous service! I feel like they know who I am when I call and they are always very helpful. Thanks so much for your fantastic product and extraordinary service!
Dan –
The phone works great for my 91 yr old mother in-law who hassle memory issues. The only improvement I would like to see is the ability to have the screed shut off to save battery life. It dims but still consumes power and requires charging every night.
Linda (verified owner) –
Have had the phone less than a month and so far so good. A couple of issues we had were battery died and accidental calls. With the phone in the case when my mom goes to charge it she was having trouble getting it all the way connected so it did not charge. She now is trying to remember to pop it out of the case to avoid that. Rep I talked to was extremely helpful and got it charged back up via a couple simple steps. I wish you could just plug it back in to charge when that happens. Second issue of accidental calls – when holding the phone her thumb touches the #2 picture in her right hand so always calling that person. Remedied by making that a duplicate of #1 person which is her home phone. So if she calls it, no big deal and no one else is getting calls. So essentially we are only using 5 placeholders. The phone case is very nice and protects from other accidental calling. Would be nice to have bright colors so it is easily seen by low vision people!
Sandy Blumberg –
Four months after buying a RAZ mobility phone for my 93 year old father-in-law, I have purchased another one for my parents. This phone has allowed easy and reliable communication for a man who was unable to use a standard cell phone. He is thriving now, unafraid to be left alone, as he feels confident in the easy to use touch screen. He is socializing once again by reaching out to friends and family. The photo displays make use intuitive, as he has no trouble remembering how to use the phone. While wearing the phone on a lanyard, the sensitivity of the screen allowed for many unintended calls. We solved the problem by using a piece of thin clear plastic with a rubber band over the screen. Not perfect, but an easy solution. Included with the phone was an offer for service with the carrier Mint which I was surprised to find works perfectly in the rural area where I live.
Upon ordering the second phone for my parents, customer service reached out to inquire if I’d had a problem with the first phone or if this was for another user. They noticed that I’d ordered a different model from the first and proceeded to upgrade me to a more expensive phone that could be served by most carriers at no additional cost! I’m really blown away at the quality and attention to detail of the customer service. Eldercare can often be difficult to navigate, but this product and the follow up is amazingly efficient. Thanks to all involved
Denise MacFadden (verified owner) –
As the caregiver for my cousin with developmental disabilities and issues with obsessive compulsive disorder, I am thrilled with the phone we purchased for her. She now can only call those friends and family that won’t have issues with her sometimes obsessive calling and I can now easily and remotely block calls from persons she currently deems “irritating“. With the purchase of the emergency service plan, we no longer fear problems with law enforcement due to potential misuse of the 911 services, but continue to provide her with help in case of a true emergency. This phone should be promoted to the community of persons with developmental disabilities as it would assist many families in similar situations as ours.
Carol Cleaver –
Overall, we were very pleased with the Raz phone. We also purchased the Raz emergency service, an excellent service for the accidental or sometimes intentional 911 calls. Customer service is excellent; they return voice messages quickly and are very thorough in responding to questions about the phone. Our comments are similar to others regarding multiple calls to contacts, even when the phone was sitting on a flat surface. We tried the recommended pouch and clip, without success. Also, we could not increase the volume without using an external speaker. Set aside these two concerns, the joy the phone brought to our mother in the few months she used it was worth the repeated dials. For anyone considering the phone, the benefits far outweigh the inconveniences. I recommend this phone to family and caregivers of persons with dementia.
Karen Luton Yeager (verified owner) –
My Dad doesn’t have dementia but is 87. We got the Raz phone and it’s like a long, cool drink of water. We tried Jitterbug and Jethro “senior friendly” phones and they were a JOKE. Raz is the first truly SIMPLE phone – no menus, God bless them, and remotely configurable. The only thing I would criticize, and I hope Raz is listening… About once or twice a day, the Raz phone makes an outgoing call while in my Dad’s pants pocket. I have witnessed this first-hand. He’s puttering around the kitchen, not bending over, not with his hands in his pocket, and his phone calls me. If he were allowed to “turn off” the screen before he puts the phone in his pocket, I believe the problem would be fixed. We did try a belt holster, but with his posture, his belt is too close to his armpits and it takes so long to get the phone out of the holster that the phone stops ringing before he can answer.
Paul Nuechterlein (verified owner) –
GOOD SUPPORT I turned my memory phone on before I installed the SIM card that came with it. Then, I could not turn it off to safely install the SIM. A call to 800-729-0083 quickly got the problem fixed.
Susan Rogers (verified owner) –
I purchased the phone for my 96-year-old Dad. I immediately ordered the charging stand because he was having difficulty plugging the charger into the small hole at the bottom of the phone. Also, he tends to grab the phone, which means his palm or fingers will dial a number. Since it’s just family, we laugh it off but a cover to prevent accidental dialing might be helpful. Otherwise, we are very happy with the phone. Easy to use. No voicemail to worry about. We also purchased the carrying case so he could put it into his shirt pocket and not worry that he will lean forward and allow the phone to drop out and break. He loves the phone and says he feels safer having it with him in the car.
Katri McLendon –
My 92 year old father loves this phone. I love not worrying that someone is scamming him over the phone. He loves showing it off to his friends at the retirement community. I love not spending hours trying to talk him through getting him back on his phone. He loves not calling the wrong person because he touched the wrong line in his contacts. I love updating new phone numbers for his contacts without having to have his phone in hand. For us it’s a win/win/win.
Kathy Thorbjornsen –
I purchased this phone for my Dad who we just moved into a nursing home due to dementia. He became unable to remember how to work his old cell phone or the regular telephone. The RAZ has been a Godsend. It’s so easy for him to use and he is absolutely thrilled to be re-connected with his family. I had a little trouble activating it, ( a senior citizen setting up a phone for a senior citizen…what could go wrong???). But I called customer service and the rep that helped me was amazing. Patient and knowledgable and even emailed me pictures of what things should look like along the way. She made sure I knew how to add names and pictures to the phone and even offered to do it for me if I emailed her the pictures. I’ve called a few times with questions and I reach a human being quickly and they always know the answer to my questions. Customer service of the highest caliber. So far the only downside is that when the phone is in the case the volume of the ringtone is very low and my Dad doesn’t always hear it. I’ve called customer service and they told me that I have to be near the phone to adjust the volume, so the next time I am there I will give them a call. The RAZ is the absolute perfect cell phone for any senior but especially one who has impaired mental capabilities.
Melody Block (verified owner) –
I am very pleased overall – the phone is very simple to use. My one big issue with the phone is that there is no way to customize the amount of pressure needed to “press” the screen. My mom has sensory issues in her fingertips, and is having a card time pressing the screen – especially the “Answer” and “Hang Up” buttons. Are there any work-arounds this problem? What else can be used to supply adequate pressure to the screen?
Julie (verified owner) –
This phone has been a godsend to me as the caretaker of my mother from three states away. I love how I can manage the phone via the portal. There are so many things I love about this phone and its ease of use for my mother. Other reviews talked about the default ringtone volume being very loud and unable to change. The ringtone volume was super loud! I called RazMobility Support and they walked me through how to lower the ring volume (but you can only do it when having the phone physically with you and they walk you through all of the steps). I’m sure there are other changes RazMobility support can help you with. Just call them and ask, “Can _____ be adjusted on the phone?” They have been super helpful. I love how simple the portal is to manage and how I can see the battery life, and GPS location of my mother’s phone. The MintMobile cell service did not do too well in my mother’s nursing home, but it was easy to switch out the SIM cards to another carrier. But make sure you purchase the more expensive Raz phone so you can easily switch carriers if you need to. I would have stayed with MintMobile if the reception was better as their website is super easy to navigate. So this review doesn’t go on forever, I’ll focus on some features I would like to see in the future: recent call list, ability to adjust the ringtone volume, voice volume from portal. One glitch I’ve found is that when my mother presses the “Hang Up” button too long, she accidentally calls the contacts listed in the #5 & 6 spots. To avoid her accidentally calling someone a lot, I added my contact info into slots 5 & 6. So if it happens, she is just calling me. We also bought the wireless charger (which comes with the protective phone case). That way my mom does not have to struggle to plug in the regular phone charger. The wireless charger charges super slow to avoid wearing out the battery. This phone is awesome. Raz, if you created an affiliate program, I think you could get the word out even more about this phone. I would be a huge cheerleader of the phone!
RAZ Mobility –
Hello Julie,
Thank you for your review! We’re glad to hear that the RAZ Memory Cell Phone keeps your mom connected.
The ability to control the ring volume via the portal will be include in the next release among other new options.
We have an affiliate program and our marketing team will contact you.
RAZ Mobility Team
Alexander Eguis (verified owner) –
The phone is made by Motorolla which is an excellent manufacturer using a custom-made OS for RAZ. Overall, the phone is of high quality and the ease of use is high. However, I wish there were more options available to the user and caretaker. As I see it right now, this phone is just too simple. If a caretaker is trying to reach the user while away and the user misses the call there is no missed call log that informs the user who called. If possible I’d recommend an option that allows the contact bubbles to be customized to be almost as apps, so one contact bubble could be a call log.
RAZ Mobility –
Hello Alexander,
Thank you very much for your review, feedback and suggestions! Additional features and options are being developed and will be available as a free update to existing customers as well.
RAZ Mobility Team
ELIZABETH a WOLVERTON (verified owner) –
Great phone for my 90 year old parents except every time they pick it ok to take it with them or put it on their pocket or purse, it accidently dials their contact as the pictures are easily bumped or touched. Is there anyway around this?
RAZ Mobility –
Hello Elizabeth,
Thank you very much for your feedback! We’re glad to hear that the phone is working out for your parents.
One option we can recommend to prevent the accidental dials is the pouch with belt clip – https://www.razmobility.com/product/memory-phone-vertical-pouch-with-belt-clip-large/
RAZ Mobility Team
Paul (verified owner) –
RAZ phone works well for my 96 year old Mother-in Law. Tech support was very helpful with initial set-up.
KM –
I just wanted to say thank you for this product. My mom, who has dementia, broke her hip, got COVID while in the hospital and ended up recovering from both in isolation in a nursing facility. She has been struggling to understand what is happening to her and not being able to be there with her has been a challenge for all of us. This phone has helped her tremendously. She had forgotten how to use a cell phone a long time ago but she can use this phone and it has lifted her spirits to stay in touch and she likes looking at our pictures. It’s such a well designed product and the customer support you offer is very appreciated as well. The staff at the Verizon store wrote down the information because they said they get requests for senior-friendly phones all the time and they don’t sell anything like this phone. The therapy staff at the nursing home commented that they love the phone as well and will be recommending it to other families in the facility.
So, thank you for making such a thoughtful product and know that you have helped my mom tremendously during a challenging time for her.
LB (verified owner) –
This phone solved our conundrum with needing a simple phone for our older guy who now feels reconnected without the barrage of incomprehensible scammers. The tech support and customer service is responsive, efficient and superb.
Donna (verified owner) –
I think this phone will work very well. Mom is has a learning curve because it is something different. Love the ability to make sure it is charged and to set-up her contacts. I am a bit disappointed in the battery life when the power is set to be left on. Being able to eliminate the scam calls is a blessing.
Diana (verified owner) –
We all like the phone. I appreciate the customer support. I had trouble understanding a couple points and they explained the solutions well. I was having trouble changing from dark to light background. It worked fine in Chrome and didn’t work in Safari. There is a message about messages, which is confusing in that it doesn’t accept messages in the first place. It’s the perfect phone for my mother-in-law.
Linda Kaiser (verified owner) –
I can’t express how much this has helped in communicating with my mother that has dementia. When she calls me, she feels that independence, and not having to rely on anyone making her calls for her. Also, can call her anytime and she will answer. Love it!
Jerry Vickery (verified owner) –
I am pleased with the simplicity of this phone. We have the Verizon version. It is easy to set up, and my wife is learning to operate it better than her previous phone.
However, there are a couple of things I do not like. One, the volume is fixed, and it is too loud for certain situations. Secondly, there is no way to track missed calls, or voice mail.
It would be nice to be able to adjust ring volume from the portal, and also, change the ring tone from the portal.
Another suggestion is to add a locating option to an app that can be easily accessed from my phone, similar to the “find my phone” app that Apple has.
JULIE GREENWOOD –
This phone is very nice to look at and easy to use. I love that we can limit the calls that my mom receives. She was always so confused by the spam calls about the extended warranty for her car. It’s great that she doesn’t get those anymore. It’s also really nice that she can see photos of my sisters and me to decide who she wants to call.
We have already seen the benefit of the emergency service. It works perfectly when my mom accidently dials the 911 button!
When I purchased the phone, I did so with the expectation that I could limit her repeated calls. I didn’t realize that I would have to remove the programmed numbers from the main screen in order to limit those calls. In a future update, I would love to see an option that allowed me to just put her on a brief pause without having to change the look of her interface.
Judith Matysik –
I purchased this phone for my mom who has dementia and was having great difficulty using even her simple flip phone. It is very easy to use and wonderful that I can manage the phone from the portal. I would rate “5” except 1) I assume there is no way to disable the 911 function due to legal issues, but it would be nice if I could since she is in a nursing home and help is always nearby; 2) would be nice to get rid of the message that says “individual’s voicemail has not been set up” since there is no voicemail option (I get calls from my mother’s family asking why she has no voicemail); 3) would be nice to be able to increase the number of rings. It only rings four times and it usually takes her longer than that to get across her room to answer since she doesn’t carry the phone around with her. All in all, though, very happy with this purchase.
RAZ Mobility –
Thank you for your review!
You’re correct, the 911 function cannot be disable due to legal and regulatory issues. However, we offer the RAZ Emergency Service as an alternative. You can find more details at https://www.razmobility.com/product/raz-mobility-emergency-service-annual-plan/
As for 2) the voicemail message and 2) the number of rings – these are control day the wireless provider. The number of rings / ring duration can bu adjusted by some of the carriers. Please contact the carrier and request it to be changed.
RAZ Mobility Team
Penny –
I am so very thankful for this phone. It has given my father a sense of freedom again. His confidence in using the phone is phenomenal and we haven’t been able to say that in a while. I am wondering if there is a case that can be recommended that has a cover for the front that will stop accidental calls. PLEASE LOOK AT THIS PHONE FOR YOUR LOVED ONE, YOU WON’T REGRET IT.
Arlene –
I am so grateful for this phone & the wonderful support staff that helped me with my questions & missteps. Tried out the phone with family members & are anxious to give it to her on Monday, her 92nd birthday. This will be a godsend for her to be able to communicate with her family during these difficult times. Usually there are only 5 stars but would give 10! Thank you for making this a very bright moment. Thank you again.
Barb –
I can’t thank you enough for working me to get the phone up & running for my mom. She’s starting to adjust to using it. This phone will help her as she gets flustered with all the options even on a basic cell phone.
DANIEL KRAUSE (verified owner) –
I have been looking for a phone that would not confuse my Mother with her dementia. I have not found a phone that would work for her until I found this one. Having the ability to set up and control the phone from the caregiver portal has greatly reduced the time I have to spend dealing with phone issues. My Mother lets me know if she needs to add a number to her list and I can do the from anywhere without having to physically change it on her phone. I also like being able to check the battery level from the portal adn let her know if she needs to charger her phone if she forgets. No more assuming the phone is just dead. The GPS feature also gives me peace of mind to know were she is or if her phone was left somewhere. This is a great solution if you are looking for a phone for your family member with dementia.